How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13321
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Computer Question Here...
Dustin is online now
A new question is answered every 9 seconds

Why does my brother printer keep jamming, it starts printing

This answer was rated:

Why does my brother printer keep jamming, it starts printing and then just stops
Welcome to

My name isXXXXX am one of the experts who will assist you today!

Usually, a constant jam, with no paper stuck anywhere inside, no paper clips, no debris, signals your rollers and feeders are worn out.

To give you more specific advice though, i would need to know what model of brother printer you have.. thanks!
Customer: replied 6 years ago.
it's a brother HL-2040
Open the back cover of the printer and pull down the black paper guide in front of it. There you will see a little arm or guide in the middle of the plate. Using your finger move the guide gently to the right and it will click back into place. You need to move it using the rode that it sits on so that you don't break the arm. Close up the back and you should be set to go

if that doesnt work to fix the Jam, and your sure you have no stuck paper, let me know..
Customer: replied 6 years ago.



Apologies for the delay. Just to be sure there is no jammed paper in there..

could you run through the steps to clear paper jams from beggining to end, as outlined below?

Customer: replied 6 years ago.
There is no paper paper jam, but the red light is on( paper light ) and won't turn off
Ok.. did you run through the steps to make sure there isnt a corner of paper in there.. a staple, a paperclip.. Ive once found a womans hair barratte in a printer.

Could youverify you ran through the steps, thoroughly..

And if so, next we will focus on resetting the error.. Thanks!
Dustin and 6 other Computer Specialists are ready to help you