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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5559
Experience:  B.Sc. Computer Science with Honors
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How to change printer from offline to online Printer/copier/fax/scanner is LanierD016.

Customer Question

How to change printer from offline to online
Printer/copier/fax/scanner is LanierD016. Computer is HP
Submitted: 6 years ago.
Category: Computer
Expert:  Michelle replied 6 years ago.

Michelle :

Hi, this is Michelle and i will be assisting you

Michelle :

please let me know what is the error code you are getting on the computer or the printer

JACUSTOMER-tz8nsp7h- :

I have been trying for 2 days to get my printer on line. I did not find an error code. all it says is printer offline and I don't know how to change it to online. The copier part works and so does the fax and just can't get it to print my documents from the computer.

Michelle :

ok

Michelle :

have you installed the drivers and software for the printer

JACUSTOMER-tz8nsp7h- :

yes I did that yesterday but it said it was already installed. I'm sure there is probably some easy solution but I just don't know what it is.

Michelle :

yes sure

Michelle :

i will help you out with a series of steps to fix this

Michelle :

please let me know is the printer connected to computer via usb cable or through wireless

JACUSTOMER-tz8nsp7h- :

Would it be wise to uninstall the printer and then re-install it?

Michelle :

we will check few settings first

JACUSTOMER-tz8nsp7h- :

It is connected to a wireless

Michelle :

ok

Michelle :

please click start..control panel...printers

JACUSTOMER-tz8nsp7h- :

OK

Michelle :

over there right click on the printer and see if it shows use printer offline option as checked or unchecked

JACUSTOMER-tz8nsp7h- :

The off line is checked and I have been trying to uncheck it but can't

Michelle :

ok

Michelle :

in that case we will have to reinstall the software

Michelle :

please open control panel..add\remove programs

Michelle :

once there locate the entry for the lanier printer

Michelle :

remove \uninstall it

Michelle :

once done restart the computer

Michelle :

once back on need to reload the drivers and software of the printer

Michelle :

you may install the drivers from the disc or may download and install from the below link

Michelle :

http://www.lanier.com/downloads/driverFrame.aspx?path=http://support.aficio.com/bb/html/dr_ut_e/lan_u/model/mp161/mp161en.htm

Michelle :

please ensure you select windows 7 as the opearting system

Michelle :

let me know if you face any difficulty

JACUSTOMER-tz8nsp7h- :

OK thankyou I will try this. Unfortunately I have someone in my office right now so I will have to do this latter. How can I contact you again if it doesn't work?

Michelle :

you can save the below link

Michelle :

http://www.justanswer.com/computer/5aisl-change-printer-offline-online-printer-copier-fax-scanner-lanierd016.html

Michelle :

just reopen to open the chat window again

Michelle :

if you find the information shared useful, please do click accept

Michelle :

thanks for choosing just answer