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Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8694
Experience:  Computer technician and founder of a home PC repair company.
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I cannot remember my hotmail id to sign in but I can remember

Customer Question

I cannot remember my hotmail id to sign in but I can remember my password. I have set up a new hotmail account and linked my old email address to it but I need to access my old account to retrieve my old emails.

I have tried the link you advised on another customer response but it asks for the id account information which I can't remember. How can I proceed now?
Submitted: 6 years ago.
Category: Computer
Expert:  Frederick S. replied 6 years ago.
Hello and welcome to JustAnswer. My name is Frederick and I look forward to assisting you with this and providing you with the information you need.

When was the last time you logged into the old Hotmail account?

FS
Customer: replied 6 years ago.

Can't remember exact day but I think it was 1st July 2011 or the few days before

Expert:  Frederick S. replied 6 years ago.
OK; then this will be really simple to do.

Please click here --> http://account.live.com/

Sign in if you are prompted.

You should then see, under password reset information, your full email address of the old account.

That is your old username/email address; thanks!

FS
Customer: replied 6 years ago.
Sorry, I signed in but it gave me my alternative email address for sending password resetsto but not my previous hotmail account id
Expert:  Frederick S. replied 6 years ago.
Hi - what did you mean by this, then:

I have set up a new hotmail account and linked my old email address to it

?

How did you 'link' it please?

FS
Customer: replied 6 years ago.

I entered the same email address against my new hotmail id as I had on my old hotmail Id (it gave me the option to do this on the sign up page)

Expert:  Frederick S. replied 6 years ago.
Correct; and that's the address that would show up under password reset information; thanks!

FS
Customer: replied 6 years ago.
The address that is under password reset information is my work email not my old email/hotmail id account
Expert:  Frederick S. replied 6 years ago.
OK; I'm going to send you a screenshot of the Hotmail sign-up page... Please see below:



As you can see, the only field to put an email address in is the alternate email address, which reflects on the page under "Password reset information" that I linked you to.

So can you please tell me exactly where you entered that Hotmail address, then?

FS

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