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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37491
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Why arent my emails going out ] [email protected]

Customer Question

Why aren't my emails going out?]
[email protected]
Submitted: 6 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 years ago.
Hi, and thanks for using JustAnswer.com.

What is your email provider? For privacy purpose, please do not provide your full email address. Please tell me only the part after @, i.e. @hotmail.com, @yahoo.com, @aol.com, etc.

What program do you use for email, i.e. Internet Explorer, Outlook Express, 2003, 2007, etc?

What is the error message when sending out emails?

If you use AOL email, can you go to http://mail.aol.com/ and login your aol email account and send out emails?

Thanks,
-Viet
Customer: replied 6 years ago.

 

 

My email provider is aol.com

 

AOL

 

*** ATTENTION ***

Your e-mail is being returned to you because there was a problem with its
delivery. The address which was undeliverable is listed in the section
labeled: "----- The following addresses had permanent fatal errors -----".

The reason your mail is being returned to you is listed in the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific reason your e-mail could
not be delivered. The next line contains a second error message which is a
general translation for other e-mail servers.

Please direct further questions regarding this message to the e-mail
administrator or Postmaster at that destination.

--AOL Postmaster



----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 550 Host unknown)
<[email protected]>
(reason: 550 5.1.1 Not our Customer)
<[email protected]>
(reason: 550 cuda_nsu unknown user <[email protected]>)
<[email protected]>
(reason: 550 5.1.1 <[email protected]>: Recipient address rejected: User unknown in virtual alias table)

----- Transcript of session follows -----
550 5.1.2 <[email protected]>... Host unknown (Name server: comcast.ne.: host not found)
... while talking to mx2.comcast.net.:
>>> RCPT To:<[email protected]>
<<< 550 5.1.1 Not our Customer
550 5.1.1 <[email protected]>... User unknown
... while talking to spam.fmctc.com.:
>>> DATA
<<< 550 cuda_nsu unknown user <[email protected]>
550 5.1.1 <[email protected]>... User unknown
... while talking to mx2.morganstanley.com.:
>>> DATA
<<< 550 5.1.1 <[email protected]>: Recipient address rejected: User unknown in virtual alias table
550 5.1.1 <[email protected]>... User unknown
<<< 554 5.5.1 Error: no valid recipients


Original-Recipient: rfc822;[email protected]
Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.1.2
Remote-MTA: DNS; comcast.ne
Diagnostic-Code: SMTP; 550 Host unknown
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:44 -0400

Original-Recipient: rfc822;[email protected]
Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.1.1
Remote-MTA: DNS; mx2.comcast.net
Diagnostic-Code: SMTP; 550 5.1.1 Not our Customer
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:46 -0400

Original-Recipient: rfc822;[email protected]
Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.1.1
Remote-MTA: DNS; spam.fmctc.com
Diagnostic-Code: SMTP; 550 cuda_nsu unknown user <[email protected]>
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:52 -0400

Original-Recipient: rfc822;[email protected]
Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.1.1
Remote-MTA: DNS; mx2.morganstanley.com
Diagnostic-Code: SMTP; 550 5.1.1 <[email protected]>: Recipient address rejected: User unknown in virtual alias table
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:56 -0400


Return-Path: <[email protected]>
Received: from mtaomg-mb06.r1000.mx.aol.com (mtaomg-mb06.r1000.mx.aol.com [172.29.41.77])
by imr-da05.mx.aol.com (8.14.1/8.14.1) with ESMTP id p664RUZd020795;
Wed, 6 Jul 2011 00:27:30 -0400
Received: from core-drb004c.r1000.mail.aol.com (core-drb004.r1000.mail.aol.com [172.29.226.13])
by mtaomg-mb06.r1000.mx.aol.com (OMAG/Core Interface) with ESMTP id 9887AE000081;
Wed, 6 Jul 2011 00:27:29 -0400 (EDT)
From: [email protected]
Message-ID: <[email protected]>
Date: Wed, 6 Jul 2011 00:27:29 -0400 (EDT)
Subject: Good Info - Very interesting- new way to see vegetables..in God's
To: [email protected]
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="part1_165da.6a1b744b.3b453e31_boundary"
X-Mailer: 9.0 SE for Windows sub 5048
X-AOL-IP: 24.8.115.6
X-Originating-IP: [24.8.115.6]
x-aol-global-disposition: G
X-AOL-VSS-INFO: 5400.1158/72084
X-AOL-VSS-CODE: clean
X-AOL-SCOLL-SCORE: 1:2:435597664:93952408
X-AOL-SCOLL-URL_COUNT: 1
x-aol-sid: 3039ac1d294d4e13e4310b7b

Expert:  Viet - Computer Tech replied 6 years ago.
Please go to http://mail.aol.com/ and login your AOL email account and see if you can send emails. Please test sending messages to email addresses that you know are correct.

If needed, please go to Start->Control Panel->Add/Remove programs and remove AOL program(s). Then restart the computer and download and reinstall AOL program at http://daol.aol.com/software/aoldesktop96/

Thanks,
-Viet