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I am running Windows 7 home premium. I just used four disk

Customer Question
to bring the computer back...
I am running Windows 7 home premium. I just used four disk to bring the computer back to factory settings. I can not restore with an early system image file. Image file is on ext. hard drive, doesn't give me the option. How can I do it?
I do not have my e-mail account set up at this time, please call me at XXX-XXX-XXXX.
Thanks,Don
Submitted: 6 years ago.Category: Computer
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Answered in 1 minute by:
7/1/2011
Tech Support Specialist: James K., Consultant replied 6 years ago
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6,598
Experience: Technical Director of IT Company
Verified
knoker1234 :

Hello

knoker1234 :

Welcome to Just Answer

knoker1234 :

My name is James

knoker1234 :

Hello

Customer:

hi

knoker1234 :

Hello

knoker1234 :

Are you talking to me on the machine now

Customer:

yes

Customer:

are you there

knoker1234 :

Yes , Ok can i remote on and have a look

Customer:

yes

Customer:

can we speak on the phone?

knoker1234 :

Click the Link then Agree and then Run /Ok when asked

knoker1234 :

afraid not

Customer:

what link?

knoker1234 :

This link

Ask Your Own Computer Question
Tech Support Specialist: James K., Consultant replied 6 years ago
Please let me know after the Restore if all is ok

Cheers James
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James K.
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6,598
6,598 Satisfied Customers
Experience: Technical Director of IT Company

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