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Greetings,Please, let me know when you are ready to continue.
I am ready when you are.
Please, help me understand.. You have your computer plugged into your TV through the HDMI and there is no sound?
That is correct
May I remote into your computer, check some settings, and resolve this problem for you?
Wait. Not my computer. I have the box that is connected to the tv
Please, help me understand.
What device do you have plugged into the TV?
Is it a Roku or something of the like?
I have the Roku player that is connected to my tv in the HDMI In port.
Do you have more than one HDMI connection on your TV?
I will go look and be right back
The way to fix this is to plug it into another HDMI port on the TV or plug & unplug it in the same port if there is only one.
I will wait.
I have 2 HDMI ports on my tv.
Ok, please plug it into the other HDMI port and switch the input on the tv to the 2nd HDMI port.
Ok. I will give that a try
The Roku is known to have issues with the HDMI connections; for that reason, you may think about using the other connections to tv instead of the HDMI route.
Hey. Its working. What other connections are you talking about?
Does your Roku have any optical or other connections to the tv?
Ok, please forget that I mentioned that then.
If you ever have any issues with this in the future, a simple unplug/plugging back in or turning the Roku off & on will fix the problem.
Is there anything else I can help you with on this fine Thursday before you click the Accept button?
Thanks so much. Now I will pour myself a cold glass of lemonade as it was Thanks again. I really appreciate your help. very warm here today and watch a movie.
I wish you a sparkling rest of the evening.
You may click the Accept button now and leave any feedback for me that you feel is appropriate. Thank you, - Jason
Thank you again.