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Hi, I have purchased Office professional 2010 online, Genuine

Customer Question
Hi, I have purchased Office professional...
Hi,
I have purchased Office professional 2010 online, Genuine and sealed for 3 home pcs about a couple of months ago, when I tried to register it online and phone, it came back with invalid product key, how can it have an invalid product key if the package is sealed and the product key is hidden, and how do I get a valid product key, Thanks.
Regards, John
Submitted: 6 years ago.Category: Computer
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Answered in 2 minutes by:
6/21/2011
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8,480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Verified

XXXXX XXXXXnell :

hello sir/madam, i would like to help you please let me know when you are ready.

XXXXX XXXXXnell :

please go to your control panel > programs section. please delete all of the programs starting with MICROSOFT OFFICE.............. after uninstalling them, please download your office 2010 from this link: http://tinyurl.com/2bjd32v please download it and run. enter your product key and continue. if something goes wrong please let me know.

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8,480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Verified
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Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago


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Customer reply replied 6 years ago

Hi,

I stuffed up with my question, I purchased the program disk with the product key online, not an online download version, sorry about that.

regards, John

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

hello again, don't worry, it will work.

were you able to uninstall your office programs from the programs section?

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Customer reply replied 6 years ago

Hi,

office programs uninstalled,

file downloading is x16-32007.exe from that site.

not sure is ok

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

yes, correct,

is it on your desktop now?

if yes, please double click on it and install.

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Customer reply replied 6 years ago

hi,

same responce,

This is not a valid Office Product Key

thanks, Regards

John

Customer reply replied 6 years ago

Hi, I have been told product keys expire and need to get a new one, is that right??

nearly midnight, am going to bed now, will leave everything as is,

Regards,

John

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

hello again,

please let me now when you come back. so we can continue.

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Customer reply replied 6 years ago

Hi Jerry, what does FPP in the bottom right corner of the product key label mean, bit concerned i've been sold a product I can't register if I can't contact the person who sold it to me,

Regards John

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

it must be a key which has 25 digits. like this:

xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

is it like that ?

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Customer reply replied 6 years ago

Yes, looks like quite a few people with the same problem

 

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

are you sure it is OFFICE 2010 PROFESSIONAL?

(there is also office 2010 professional plus)

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Customer reply replied 6 years ago

It only has Orrice Professional 2010 on the disc and the box.

additional number on the DVD is X16-11455-01

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

can you go to this page

http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx

and click on the download button and follow on-screen instructions carefully.

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Customer reply replied 6 years ago
The program is going on the laptop not this desktop, does that matter
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

no , it does not matter.

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Customer reply replied 6 years ago
doing it on the laptop in the kitchen any way so as not to lose track of messages
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
waiting.
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Customer reply replied 6 years ago
the product key is blocked for activation
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
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Customer reply replied 6 years ago
yes, it told me as the product key was blocked for activation, I was not entitled to a free download. and is directing me to the purchase site
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
how did you get the 25 digit key ? did they send you an email to give you the key ?
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Customer reply replied 6 years ago

The key was inside the sealed disc box where it was on the last office program I purchased

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
do you still have your cd ?
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Customer reply replied 6 years ago
Yes and the older office 2007 as well
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
can you try to install your office from the cd.
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Customer reply replied 6 years ago

ok

 

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
waiting..
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Customer reply replied 6 years ago

having problems, put in product key and half way though install, came up with error

Setup cannot find ProPlusr.ww\ProPrWW.cab

Browse to a valid instalation source, and then click OK

DVD Drive F Office 14

X64

X86

 

the files are there

Installation Progress

Installing Microsoft Office Professional Plus 2010

 

this is the first time I have seen any reference to Office Professional Plus

Customer reply replied 6 years ago

have installed it, tried to activate online

This product cannot be activated because the product key is not valid

will try to activate by phone to see if I can talk to anyone about the product key when it fails.

Its 1.15 am now so going to bed

Thanks for your help Jerry

will continue to try and contact the people who sold it to me see if I can make them feel guilty in scamming me, fat chance

Regards,John

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

ok, if something goes wrong, please let me know.

we can request a new key from microsoft.

regards.

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Customer reply replied 6 years ago

Hi Jerry,

How do We request a new key as I'm not having any luck with the people I purchased the program off.

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

this is microsoft supplemental parts team:

(800) 360-7561

http://support.microsoft.com/kb/326246

you can call them and request a new key.

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Customer reply replied 6 years ago
Thanks Jerry, I'll give them a go
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
i will be here.
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Customer reply replied 6 years ago

Hi Jerry, not having much fun, not sure where to go, short of waiting till morning and trying to phone support somewhere.

these are the numbers if it helps

 

product id: 02XXX-XXX-XXXX071-49120

product key: 8W2RP-HBMQY-MMG4K-BDQ96-63F2X

 

thanks regards

John

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

hello,

i was able to validate your product key. it is working.

please download this:

http://tinyurl.com/277n6j9

and install.

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Customer reply replied 6 years ago

Sorry Jerry,

After it installed, I tried to activate it, same error, Invalid product key.

I spoke to a microsoft technician, unless i can get a replacement product key from whom I purchased it, I'm screwed so to speak.

Thanks for your help

Regards,

John

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

hello again,

let's go step by step.

can you download it to your desktop.

after the download please let me know (don't run it)

please download this:

http://tinyurl.com/277n6j9

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Customer reply replied 6 years ago

Hi Jerry

Am uninstalling office, will take minimum of 1/2 an hour to download file

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
ok, i will be here.
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Customer reply replied 6 years ago

file saved to desktop now

 

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

let's check.

can you right click on the file. and select properties. what is its filesize.? (in mb)

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Customer reply replied 6 years ago
650
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

now please right click on it and select run as administrator.

when you are in "please enter your key" part, please let me know.

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Customer reply replied 6 years ago
enter product key ?
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
yes.
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Customer reply replied 6 years ago

Product Key is in, do I uncheck box, Attempt to automatically activate my product online,

or just click continue

from here the program normally installs, then I open an Office program and click on activate, then run into problems with invalid product key

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

yes, please uncheck that box and continue.

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Customer reply replied 6 years ago
installing program at the moment
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
waiting...
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Customer reply replied 6 years ago
I have opened a program, now its asking to activate over the internet
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
can you activate by phone ?
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Customer reply replied 6 years ago
yes ,I tried that last time
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

what happened when you tried to activate by phone? did you call them and request a key?

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Customer reply replied 6 years ago

I got a not valid product key again,

last time I phoned customer support they told me it is a subscriber product or such and i will have to talk to the person who sold it to me

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
i am not sure but probably the seller is distributing the same product key to other buyers. (did you talk with the seller? what is he saying?)
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Customer reply replied 6 years ago
Can't get an answer from him, he did ask me in a letter with the program to give him the product key when I opened the box and he would get me a new one from microsoft, I questioned this as it was a sealed package and the number would be unused. He sent me one earlier and it was not sealed and I could'nt activate it, so I emailed him saying the product was advertised as new and sealed, the opened box has a diferent product key: GKCYD-RMGW9-G26WC-XWXDM-RJHM4
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

did you try to use the new key? GKCYD-RMGW9-G26WC-XWXDM-RJHM4

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Customer reply replied 6 years ago
yes i tried that first when the disc arived thinking he may have only used one of the 3 licences and was just onselling it with licences to spare, he sent me the new sealed disc when I complained about the product key not working and the fact the disc was used
Customer reply replied 6 years ago

yes i tried that first when the disc arived thinking he may have only used one of the 3 licences and was just onselling it with licences to spare, he sent me the new sealed disc when I complained about the product key not working and the fact the disc was used

 

It's after 1.00am so am going to bed now

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
when you come back please let me know so we can continue.
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Customer reply replied 6 years ago
ok
Customer reply replied 6 years ago

Hi Jerry,

I havn't been able to contact the person who sold me phe program, He has sold a ot of office and windows programs.

So it looks like I'm stuck, can't see any way of getting another product key if I can't contact him, Microsoft help have told me I need to contact him. Thanks

Regards, John

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

hello again,

have you tried to use the telephone activation ?

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Customer reply replied 6 years ago

Yes, three times, have to get the number from the person I purchased Office from,

But keep getting emails returned

Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

can you try this:


  1. Click Start.
  2. Point to All Programs.
  3. Point to Microsoft Office.
  4. Click any Office application (such as Word).
  5. After the application starts, click the File tab at the top.
  6. On the right side, click Help.
  7. On the left side, click Activate Product
    Key
    .

when you are there please let me know.

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Customer reply replied 6 years ago
yes , at the activation page
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

can you press ACTIVATE PRODUCT button

it will show you two options. please select this:

I WANT TO ACTIVATE THE SOFTWARE BY PHONE.

and press next.

do you see 3 steps now ?

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Customer reply replied 6 years ago
yes
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

step-1: please select your country and call that number

step-2 : it will ask you to provide the ID number. please provide that ID number.

step-3: enter the confirmation ID and press next.

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Customer reply replied 6 years ago
I have done that 3 times, when I supply the Instalation Id, they tell me the number is blocked and I need to get the Product key from the person I purchased the program off
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago
are you still unable to contact the seller?
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Customer reply replied 6 years ago
Yes my emails get returned, too many possible phone numbers in that state to try to find him
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

let me opt-out now, and open this page to other experts.

if nobody opts-in back, we can continue again. Regards

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Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 6 years ago

let me opt-out now, and open this page to other experts.

if nobody opts-in back, we can continue again. Regards

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Customer reply replied 6 years ago

Ok, I Have looked up SM Uddin, 14 frederick st, Rockdale, NSW.

14 Frederick st Rockdale is up for sale,

No SM Uddin listed Frederick st

Lots of S Uddin in Rockdale, NSW

an MS Uddin but not in Rockdale

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