Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

I am not getting any sound on my computer. Have tested the

I am not getting any...
I am not getting any sound on my computer. Have tested the speakers on another computer and there is nothing wrong with the speakers. Have also run troubleshooting but to no avail. What can I do now?
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
6/14/2011
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,192
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Dan :

Hello and thank you for contacting JustAnswer, I would be happy to help you today. What version of Windows are you using and have you installed any software or updates recently?

Customer:

XP. Don't think I have installed any softward recently. Computer automatically gets Windows updates

Customer:

Are you there?

Dan :

Can you check your Device Manager and see if there are any problems indicated there please?

Customer:

Did that earlier and everything indicated no problems.

Dan :

Have you also checked sounds in control panel?

Customer:

Yes.

Dan :

Did this problem just occur recently?

Customer:

I'm pretty sure it was working last night. Just hasn't worked today. I also ran my anti-virus software to make sure I wasn't infected. I have done about all I can think of. Even hooked the speakers into another computer and they are working just fine.

Dan :

Are you using a sound card or is the audio integrated into the mother board?

Customer:

I'm not sure. You would have to help me with that.

Dan :

Do you have any specific audio software installed, something like sound blaster by chance?

Customer:

No.

Customer:

Only what came with the system. Unless Itunes counts.

Dan :

Open your Device Manager again and go to the sound section and open it and tell me what it says.

Customer:

Do y ou want me to click on Sound, Video and Game controllers

Dan :

Yes please

Customer:

Audio Codecs, Legacy Audio Drivers, Legacy Video Capture Drivers, Media Control Drivers, Sound Max Integrated Audio, Digital, Unimodem Half Duplex Audio Drivers, Video Codecs

Dan :

Did your computer come with any driver or restore CD's?

Customer:

Most likely, Not sure where they are right now, but I will look

Customer:

I found Drivers and User Documentation

Customer:

Can't find the restore CD

Dan :

Well you shouldn't need them for what I am going to have you do but just wanted you to have them in case we loose the installed drivers. In Device Manager where you were just at, right click on the Sound Max Audio driver and select uninstall. You will then need to reboot your computer and it will reinstall the driver. Let me know when you can get back on line at this link: http://www.justanswer.com/computer/54lct-not-getting-sound-computer-tested.html

Customer:

After it reboots and I get to justanswercom, will I be sure to get you?

Dan :

I'll be here.

Customer:

Okay. Be back asap.

Customer:

I'm back. Did get the "Welcome",and "You've got mail" sound, but no sound on Utube music.

Dan :

Is that the only audio you are having problems with?

Customer:

It was all audio, but now it only seems to be the Utube videos. Also could be some radio stations I listen to but I haven't checked them. The computer told me it found new hardware - "Multimedia Audio Controller" and "Soundmax Integrated Digital Audio".

Dan :

That is what it should have done so that is fine. Do you have the audio speaker icon on your task bar? If so click it and open the mixer and make sure nothing is muted or turned down.

Customer:

The Icon was on there but now it is gone. Forget how to get to it.

Dan :

You will need to go into Control Panel then Sounds and Audio Devices. That will give you several tabs one of which will be audio. I believe it should be there but check all of them and see if audio devices are listed.

Customer:

All are on and nothing is muted.

Dan :

When you try to listen to youtube have you checked that audio setting on their player?

Customer:

It's showing me a red x by volume control. Never had that before. I assume it means it's muted, but I can't seem to unmute it.

Dan :

Can you send me the link?

Customer:

How do I send it to you?

Dan :

Just copy it from your address bar in your browser... you're going to the youtube website right?

Customer:

I'm going to songs I have in favorites. You won't like the music but here goes. I'm a jazz fan.

Dan :

I'll be right back.

Dan :

I think you have a bad or missing codec file. Go to this link and download and install the K-Lite codec pack and install it.

Customer:

Okay. Can I do it with you still there?

Dan :

Should be able to but if you loose me just go back the the link I sent you before.

Customer:

It's telling me that I should close all other files. Does it matter if I don't.

Dan :

i usually don't and never have a problem

Customer:

OK

Customer:

It's done.

Dan :

Check your audio.

Customer:

Still nothing on the YOuTube videos.

Dan :

Okay go back to Control Panel, Add or Remove Programs then look for either Macromedia or Adobe Flash Player. Uninstall it then google it and reinstall it. Reboot though after you uninstall then install the new player.

Customer:

Sorry I got booted off and took me a while to get back to you,

Dan :

I'm here.

Dan :

Were you able to finish?

Customer:

Yes, I think so. Both Macromedia and Adobe Flash Player are there. Which should I uninstall.

Dan :

Both.

Customer:

Okay. Be back in a while.

Dan :

I'll be here.

Customer:

Can't seem to get those programs downloaded. I don't know what the problem is. I think I'm just tired.

Dan :

Well would you like to try later and get back to me?

Customer:

I would like that. Will I get you next time if I just type in the link?

Dan :

Yup! Just respond like before but keep in mind that I am usually on in the evening so if you can just wait until around the 7 PM time and I should be here.

Customer:

Okay. Thanks so much. You've been great!!

Dan :

No problem. Take a breather, clear your head and get back to me when you can.

Customer:

OK.

Customer:

Just wanted to tell you that all is back to normal. Thank you so much for your help. If I have any more problems, will I be able to get you back?

Dan :

You can always request me but after you click accept that will close this question. You would then need to start and pay for a new question.

Customer:

Okay. Thank you so much

Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,192
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified
Dan and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Dan Your Own Question
Dan
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,192
2,192 Satisfied Customers
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

Dan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am tried of being paying companies to clean my computer of
I am tried of being paying companies to clean my computer of spam and stuff. They tell me they work for you Microsoft, so I fall for it . Do you have out side companies that are officially working wit… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
Forgot password. Forgot pass word for Pinterest. One week
One week ago. Was deleting monjong and hit Pinterest by acident … read more
Mr.Med
Mr.Med
939 satisfied customers
Today I was cleaning out my email folder when an update
Hi today I was cleaning out my email folder when an update security message came up from Microsoft, was happy up update as asked which meant giving an alternative email to send a code too, once I did … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I cannot open email attachments on Outlook. M/soft support
I cannot open email attachments on Outlook. M/soft support said it is Adobe problem. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
This is boeckman im having trouble getting acesss to for his
hi this is lewis boeckman im having trouble getting acesss to***@******.*** for his playstaion … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I don't know if I was scamed. I know have a Computer
Andy: I don't know if I was scamed. I know have a Computer Technician called ***** ***** that sold me a 3 year package from Microsoft. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I am having problems setting a printer up. I ad the same
I ad the same problem last week and you fixed it.It is a canon Pixma MG3620 and it wireles … read more
Moses C
Moses C
Bsc
330 satisfied customers
I have about 13 thousand emails on my wifes ipad. How can I
I have about 13 thousand emails on my wifes ipad. How can I delete all of them. … read more
Moses C
Moses C
Bsc
330 satisfied customers
Who can I call to help me with a report for taxes? I need to
who can I call to help me with a report for taxes? I need to talk to a live person. … read more
Kris R
Kris R
IT Manager
Computing
2,606 satisfied customers
The server has rejected my logon; asks to verify user and
the server has rejected my logon; asks to verify user and password ***** the just circles back … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I print several documents and then I can not print and I get
I print several documents and then I can not print and I get the following message - Printhead appears to be missing, not detected, or incorrectly installed. Then it goes throught with the printer doi… read more
Kris R
Kris R
IT Manager
Computing
2,606 satisfied customers
When I tried to install Windows Office 2016 on my desktop, I
When I tried to install Windows Office 2016 on my desktop, I got a warning that something was wrong and I needed to call a number, 1-***-***-****. Long story short, they did have access to my computer… read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
My battery shows that the charger is not charging i replaced
my battery shows that the charger is not charging i replaced the power supply but it still dos not charge … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Here. I just purchased a Lenovo Yoga 310 to compliment my
Hi, Kevin here. I just purchased a Lenovo Yoga 310 to compliment my Lenovo All in One desk top machine. On the Yoga the @ key does not work when you press Shift 2. It merely gives you a " sign. Any su… read more
Moses C
Moses C
Bsc
330 satisfied customers
RETURN MY OLD FB PROFILE. YESTERDAY UI SENT A MESSAGE, MAYBE
PLEASE RETURN MY OLD FB PROFILE. YESTERDAY UI SENT A MESSAGE, MAYBE THE SAME PEOPLE LIKE NOW, SO THEY SAID THAT I NEED TO WAITED 24 HR. NOW IS 24HR. PLEASE RETURN MY FB PROFILE. SINCERITY MS OTERO LUZ… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Its not my computer, its my late son's Huawei ROI-LO2 phone
Hi, its not my computer, its my late son's Huawei ROI-LO2 phone which i want to use but can't get past th google logon. i don't have his logon details. how do i get past this? … read more
Mr.Med
Mr.Med
939 satisfied customers
My modem is not working, this has happened before and your
Hello, my modem is not working, this has happened before and your colleague walked me through resetting it which I have just done but now it will not even turn on.... … read more
Donna French
Donna French
Bachelor of Science
36 satisfied customers
WI FI Pass word. Xfinity. Try to look up can you send a
Try to look up can you send a reset to my Phone(###) ###-####… read more
Moses C
Moses C
Bsc
330 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x