How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5555
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

I have a program that keeps popping up called ssvagent. How

Customer Question

I have a program that keeps popping up called ssvagent. How do I get rid of it?
Submitted: 6 years ago.
Category: Computer
Expert:  Michelle replied 6 years ago.

Michelle :

Hi, This is Michelle and i will be assisting you

Michelle :

please let me know when do you get the popup ...at random or while running a specific program

JACUSTOMER-9zknv4le- :

it shows up every time I open explorer

Michelle :

ok

Michelle :

please open internet explorer

Michelle :

go to Tools -> Manage Add-ons -> Enable or Disable Add-ons

Michelle :

Click on SSVHelper Class
Select Disable under Settings.

Michelle :

close internet explorer and reopen and then check

Michelle :

let me know the status

JACUSTOMER-9zknv4le- :

I can't get back to explorer. The ssvagent keeps popping up.

Michelle :

ok

Michelle :

since when are you getting this error

Michelle :

and did you run a java update recently

JACUSTOMER-9zknv4le- :

I've seen it for several days but it has gotten to the point this morning that I can't do much of anything. I haven't run a Java update that I'm aware of.

Michelle :

ok

Michelle :

do you have an alternate browser like mozilla firefox or chrome that we can use to access internet

JACUSTOMER-9zknv4le- :

no. I do have Yahoo if that would help.

Michelle :

ok

Michelle :

are we chatting on the same computer that has this issue

JACUSTOMER-9zknv4le- :

yes

Michelle :

ok

Michelle :

first of all please save this link

Michelle :

http://www.justanswer.com/computer/54hou-program-keeps-popping-called-ssvagent.html

Michelle :

this is our chat link

Michelle :

now please open the below link and download the trojan remover tool and run it

Michelle :

http://www.simplysup.co.uk/tremover/download.html

Michelle :

let me know the status once done

JACUSTOMER-9zknv4le- :

Michelle, I was not able to download the trojan remover because of the ssvagent problem

Michelle :

ok it seems that ssvagent was blocking it

Michelle :

it seems that its a bug causing this issue

Michelle :

anyhow please perform the below steps in the order listed to fix this issue

Michelle :

please restart the system and tap the F8 key on initial system logo.

in the advanced menu select the safe mode with networking option.

login as an administrator

Michelle :

once on the safe mode desktop please download and run the below 2 tools from the links listed

Michelle :

Rkill Download link : http://download.cnet.com/RKill/3000-8022_4-11464676.html

Michelle :

Trojan Remover Download Link: http://www.simplysup.co.uk/tremover/download.html

Michelle :

once you have run both the tools the issue should get sorted out

Michelle :

in case not let me know and i will assist you further on this