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Hi, This is Michelle and i will be assisting you
please let me know when do you get the popup ...at random or while running a specific program
it shows up every time I open explorer
please open internet explorer
go to Tools -> Manage Add-ons -> Enable or Disable Add-ons
Click on SSVHelper Class Select Disable under Settings.
close internet explorer and reopen and then check
let me know the status
I can't get back to explorer. The ssvagent keeps popping up.
since when are you getting this error
and did you run a java update recently
I've seen it for several days but it has gotten to the point this morning that I can't do much of anything. I haven't run a Java update that I'm aware of.
do you have an alternate browser like mozilla firefox or chrome that we can use to access internet
no. I do have Yahoo if that would help.
are we chatting on the same computer that has this issue
first of all please save this link
this is our chat link
now please open the below link and download the trojan remover tool and run it
let me know the status once done
Michelle, I was not able to download the trojan remover because of the ssvagent problem
ok it seems that ssvagent was blocking it
it seems that its a bug causing this issue
anyhow please perform the below steps in the order listed to fix this issue
please restart the system and tap the F8 key on initial system logo.in the advanced menu select the safe mode with networking option.login as an administrator
once on the safe mode desktop please download and run the below 2 tools from the links listed
Rkill Download link : http://download.cnet.com/RKill/3000-8022_4-11464676.html
Trojan Remover Download Link: http://www.simplysup.co.uk/tremover/download.html
once you have run both the tools the issue should get sorted out
in case not let me know and i will assist you further on this