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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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my email has been blocked for more than 10 day ... i tried

Customer Question

my email has been blocked for more than 10 day ... i tried changing the password XXXXX times .. and it still does sign me in .. what should i do ..?
Submitted: 6 years ago.
Category: Computer
Expert:  Ryan H. replied 6 years ago.

Ryan H :

Hello, which email service is this for?

JACUSTOMER-7wxx09z8- :

hey, its hotmail

Ryan H :

Thanks for the information. What happens when you try to reset your password, does it reset it sucessfully?

JACUSTOMER-7wxx09z8- :

yes then when i sign in again with the new password .. it asked me to change it again ..

Ryan H :

Ok, and you change it again, then what happens?

JACUSTOMER-7wxx09z8- :

the same thing ...

Ryan H :

So basically, going in a loop

JACUSTOMER-7wxx09z8- :

yup..:(

Ryan H :

Ok, can you please click the top toolbar "Safari", then select "Reset Safari". Check the boxes and we will reset Safari back to default.

JACUSTOMER-7wxx09z8- :

all the boxes..?

Ryan H :

The best thing to do is all boxes.

JACUSTOMER-7wxx09z8- :

ok.. done that

Ryan H :

Ok, restart the web browser. (Bookmark this page if necessary)

Ryan H :

Then try to reset the password again.

JACUSTOMER-7wxx09z8- :

is there a way for me to save the bookmarks ..? b4 setting them ..?

Ryan H :

This wont remove your bookmarkts.

JACUSTOMER-7wxx09z8- :

its kind of a loop ..

JACUSTOMER-7wxx09z8- :

ok

Ryan H :

Is it still giving you a loop?

JACUSTOMER-7wxx09z8- :

no .. safari is not responding ... i am taking to u from firefox and opening hotmail from safari..

Ryan H :

Can you try to reset your password in Firefox please.

JACUSTOMER-7wxx09z8- :

just crashed ...

JACUSTOMER-7wxx09z8- :

and unexpectedly quit

JACUSTOMER-7wxx09z8- :

ok

Ryan H :

Let me know if that works for you with Firefox.

JACUSTOMER-7wxx09z8- :

ok

JACUSTOMER-7wxx09z8- :

There was a problem and unfortunately, we have to ask you to sign in again. We're sorry for the inconvenience. it keeps on giving me this msg ?

Ryan H :

What is the website address at the top of the page?

JACUSTOMER-7wxx09z8- :

trying it again ...

JACUSTOMER-7wxx09z8- :

https://security.live.com/pp1000/Error.aspx/A1

Ryan H :

Ok

JACUSTOMER-7wxx09z8- :

https://security.live.com/pp1000/Error.aspx/A2?aspxerrorpath=/pp1000/Error.aspx/A1

Ryan H :

Thanks, just a moment.

Ryan H :

Ok, you need to fill out an account recovery form, you can access it by clicking here. Once you fill out that form, you should regain access to your account.

JACUSTOMER-7wxx09z8- :

http://https//security.live.com/acsr.aspx

JACUSTOMER-7wxx09z8- :

this is what i get ..?

JACUSTOMER-7wxx09z8- :

ok

Ryan H :

Let me know when that page loads.

JACUSTOMER-7wxx09z8- :

thats what i am getting ?

JACUSTOMER-7wxx09z8- :

Server not found

Ryan H :

That link works fine for me, which makes me think there is an issue with your connection or computer. Hold on just a moment.

Ryan H :

Can you make sure there is not a double "http" at the beginning of the address