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My hotmail sign in page times out. What can I do to get to

Customer Question
My hotmail sign in page...
My hotmail sign in page time's out. What can I do to get to it.
Submitted: 6 years ago.Category: Computer
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Answered in 3 minutes by:
6/6/2011
Tech Support Specialist: John, Computer Support Specialist replied 6 years ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,615
Experience: MCP, RHCE
Verified

cyball83 :

Hello and Welcome to Just answer. My name is John i will be assisting you today

cyball83 :

Please come to the chat so that I can help you

JACUSTOMER-zjm3v8ct- :

Hi

cyball83 :

Hello Sir, did you try in both firefox and IE?

JACUSTOMER-zjm3v8ct- :

Yes, and it is Miss

cyball83 :

Sorry about that Miss

cyball83 :

both showing same error message

JACUSTOMER-zjm3v8ct- :

You can call me Debby

cyball83 :

OK

JACUSTOMER-zjm3v8ct- :

yes, I get a page failure message

JACUSTOMER-zjm3v8ct- :

also, fyi, when I put in my password on the page previously to get to you, it kept saying my password was incorrect

cyball83 :

you mean hotmail password or just answer password

JACUSTOMER-zjm3v8ct- :

hotmail password

cyball83 :

Are you sure the password is correct

JACUSTOMER-zjm3v8ct- :

yes

cyball83 :

Do you have another computer with you ?

JACUSTOMER-zjm3v8ct- :

no, sorry, wish I did.

cyball83 :

Does this message Time out or page failure message shows on other web sites

JACUSTOMER-zjm3v8ct- :

no, I get to facebook, gmail, msn, weather, everything but my sign in page. When I went to the msn page and clicked

JACUSTOMER-zjm3v8ct- :

on hotmail, I got to the sign in page, but then that timed out

cyball83 :

Ok

cyball83 :

one moment please

cyball83 :

Are you chatting from Firefox or IE?

JACUSTOMER-zjm3v8ct- :

firefox

cyball83 :

ok which version of IE are you using ?

JACUSTOMER-zjm3v8ct- :

I don't know, how do I find out. I almost always you mozilla firefox

cyball83 :

Click on help or the ? in the ie and click on about internet explorer

JACUSTOMER-zjm3v8ct- :

do I have to open another window in ie?

JACUSTOMER-zjm3v8ct- :

ok, 6.0

cyball83 :

ok that is so old version

JACUSTOMER-zjm3v8ct- :

I know, I don't use it

JACUSTOMER-zjm3v8ct- :

I update firefox

JACUSTOMER-zjm3v8ct- :

I just tried ie to get to my email. I got to the sign in page, and am getting the page cannot be displayed

cyball83 :

first we have to update the IE to the latest version

JACUSTOMER-zjm3v8ct- :

why?

JACUSTOMER-zjm3v8ct- :

I don't use it. I like firefox

cyball83 :

because hotmail is more compatible with IE also we need to reset the internet settings too

JACUSTOMER-zjm3v8ct- :

I'm afraid doing it will screw up this old computer. We are on the verge of getting a new one, but I would like to

JACUSTOMER-zjm3v8ct- :

keep this one functioning until then

cyball83 :

it wont damage any thing that is for sure

JACUSTOMER-zjm3v8ct- :

ok

cyball83 :

please click on this link http://tinyurl.com/63k2tjj download and save the file to the desktop

cyball83 :

let me know once you have done that.do not install it

JACUSTOMER-zjm3v8ct- :

the link timed out

JACUSTOMER-zjm3v8ct- :

I opened a window in ie, and it timed out too

cyball83 :

ok

cyball83 :

disable AVG antivirus and try again

JACUSTOMER-zjm3v8ct- :

oh, good idea

cyball83 :

ok

JACUSTOMER-zjm3v8ct- :

oh, I clicked on the icon, but don't know how to do it, lol

cyball83 :

right click on the icon and click on disable or exit

JACUSTOMER-zjm3v8ct- :

I'm finding it

cyball83 :

ok

JACUSTOMER-zjm3v8ct- :

do I have to restart?

cyball83 :

did it ask for restart

JACUSTOMER-zjm3v8ct- :

no,

cyball83 :

ok then no need is it disabled now

JACUSTOMER-zjm3v8ct- :

yeah, it's still timing out

cyball83 :

ok

cyball83 :

Before we continue

Please bookmark/add to favorites this page or use the My Questions button at the top of any page on the justanswer.com This will show the question you asked click on that and it will open the chat. So that you can get back to this chat even if you get disconnected or your pc gets restarted also you can get back to the chat using the email send to you by just answer regarding this question

JACUSTOMER-zjm3v8ct- :

I bookmarked this page. my other email is [email protected]

cyball83 :

The email address is blocked so i cannot see it.its ok i believe you understand how to get back to the chat

JACUSTOMER-zjm3v8ct- :

yes

cyball83 :

did you gave hotmail id to justanswer

JACUSTOMER-zjm3v8ct- :

I'm not sure. I put in my email address, and it said I was in the system,

JACUSTOMER-zjm3v8ct- :

it also had a box to put in my password, and that did not work. so something really bizarre is going on

cyball83 :

ok

cyball83 :

Click on start>>> control panel>>>open internet options>>> then click delete under browsing history>>>select everything except preserved favourite website data and passwords then click delete.

JACUSTOMER-zjm3v8ct- :

I don't see the words, browsing history. I see History and temp internet file

cyball83 :

are you sure you are in internet options window

JACUSTOMER-zjm3v8ct- :

I clicked on internet options, and a dialogue box comes up that say internet properties

cyball83 :

ok

cyball83 :

ok then select History and temp internet file and click on delete

JACUSTOMER-zjm3v8ct- :

ok, I clicked clear history and under temp files, I will click delete files...

cyball83 :

ok

cyball83 :

let me know once its done

JACUSTOMER-zjm3v8ct- :

done

cyball83 :

open internet options again>>>click on security tab>>>then click on reset all zones to default level >>>now click on advanced tab >>>click on restore advanced settings then click reset after that click apply and ok

cyball83 :

make sure IE is closed

JACUSTOMER-zjm3v8ct- :

In advanced there is a restore defaults button, and a long list of other choices, but I don't see restore advanced settings

cyball83 :

ok click on restore advanced settings

JACUSTOMER-zjm3v8ct- :

you mean restore defaults?

cyball83 :

yes ,is there a reset button available in advanced options

JACUSTOMER-zjm3v8ct- :

no

cyball83 :

ok then click on restore defaults and then click on apply and ok

JACUSTOMER-zjm3v8ct- :

done

cyball83 :

which version of Firefox are you using ?

cyball83 :

click on help then click on about Firefox

JACUSTOMER-zjm3v8ct- :

sorry, forgot how to do it. I clicked on tools, but then couldn't do it. I know I updated the last time they asked

cyball83 :

Its ok,click on help then click on about Firefox

JACUSTOMER-zjm3v8ct- :

4.0.1

cyball83 :

ok

cyball83 :

Now click on tools in firefox then click on clear recent history select everything on the Top then uncheck Active logons then click on clear now

JACUSTOMER-zjm3v8ct- :

Hi, are you there? I screwed up, at first, but I think it's ok

cyball83 :

ok

JACUSTOMER-zjm3v8ct- :

thanks

cyball83 :

now close both ie and firefox then open this chat using bookmark

JACUSTOMER-zjm3v8ct- :

ok

cyball83 :

let me know once you are back

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