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Im trying to open a card making program and get the following…

Customer Question
I'm trying to open a...
I'm trying to open a card making program and get the following message and I just downloaded the newest version of Adobe Reader. The message deals with email and pdf; it's just a greeting card.
"Adobe Reade cannot open 'darwin 2010.hcr' because it is either not a supported file type or because the file has been damaged (for example, it was... Read full answer
I'm trying to open a card making program and get the following message and I just downloaded the newest version of Adobe Reader. The message deals with email and pdf; it's just a greeting card.
"Adobe Reade cannot open 'darwin 2010.hcr' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
My card making program is from Broderbund/Riverdeep and it is Printmaster Platinum 18 which i just purchased and loaded last December.
Thank you.
Sandra Eschelbach [email protected]
Submitted: 8 years ago.Category: Computer
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Answered in 6 minutes by:
6/3/2011
Tech Support Specialist: Molinari, Computer Support Specialist replied 8 years ago
Molinari
Molinari, Computer Support Specialist
Category: Computer
Satisfied Customers: 4,459
Experience: Certified IT Guru since C-64 and Amiga, expert at grey areas....
Verified
Hi, thank you for asking your question on JustAnswer.

That's because it's an hcr file!
Reader only does pdf files....
If you want to convert it to a pdf, you need a virtual pdf printer like this free one:

http://download.cnet.com/PrimoPDF/3000-18497_4-10264577.html?part=dl-10264577&subj=dl&tag=button

Then act like you want to print it from within the card program and choose primopdf as your printer and it will save it as a pdf:

http://www.primopdf.com/help/um_primopdf_printer.aspx

Let me know if you run into any trouble...
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Customer reply replied 8 years ago
It didn't work. I followed the instruction in 'Nitro PDF Reader'. I can't convert it if it won't open. Since your suggestion didn't work, I don't accept your answer and don't feel I should pay. Thank you for trying.
Tech Support Specialist: Molinari, Computer Support Specialist replied 8 years ago
Nitro? It's supposed to be primo pdf....

The only program that will open the card hcr file, is the card maker program!
You can have a million pdf programs, but they will not open an hcr file.

When you are in the card program, does it give you the option to print the card?
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Customer reply replied 8 years ago
Of course I can print the card the first time I create it. I can't open it a second time and print it again. When I save the card I created the card program gives it the '.hcr' tag.
Tech Support Specialist: Molinari, Computer Support Specialist replied 8 years ago
You can't reload it into the open card program?
Does the card program give you the option to save it as any other format?
You should be able to print it to a printer pdf file from within the program.
The only program that can open it is the card program.
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Customer reply replied 8 years ago

1) No I can't reload it into the open card program.

2) No

3) Can't

4) Yes

Just let me go without charging me. I don't want to waste any more of your time.

Tech Support Specialist: Molinari, Computer Support Specialist replied 8 years ago
Did you at least install the primo pdf printer?

When trying to print anything , you'll have the option of choosing that and creating a pdf out of any file you are trying to print. You just have to make sure it's listed in your printers.

So you're telling me, once the card is made, you can't reload it into the program that created it? There's really no option to open it again?

When you use the SAVE AS option to save your work in PrintMaster, the file format is determined by the project you are saving. For example, a poster project would be saved as a *.sig file.

The *.gif, *.jpg, *.png file formats you mentioned would be used in PrintMaster ONLY when you use the EXPORT AS option.

PrintMaster currently offers the following file formats in EXPORT AS.

*.jpg

*.bmp

*.png

*.gif

*.pcx

*.tif

*.wmf

*.pmo (Broderbund Print Meta Object)


If your Broderbund product does not offer the 'Save As PDF' option in the 'File' menu, or if you experience problems while trying to use the 'Save As PDF' option, it should be possible for you to Print to PDF by doing this:

1. Select 'File' in the menubar, then select 'Print' in the menu that drops down.
2. When the 'Print' window opens, click on the down arrow next to the Printer 'Name' box, then select an installed PDF printer driver in the list that drops down.

It is very important to keep in mind that regardless of whether you choose to 'Save As PDF' or Print to PDF, it would be best to select the PDF printer driver in 'Print Setup' BEFORE saving the project in PDF format - just in case the PDF printer driver causes the project to be changed or shifted in any way.


* For all versions of PrintMaster EXCEPT PrintMaster 2.0, the 'Print Setup' option is accessed by selecting 'File' in the menubar, then selecting 'Printer Setup' then 'Print Setup' in the menu that drops down.

When the 'Print Setup' window opens, change the Printer 'Name' to the Broderbund PDF Converter (for WinXP) or to the Broderbund PDF Creator (for WinVista and Windows 7) or to any other installed PDF printer driver.

Look the project over to make sure that selecting the PDF printer driver didn't change anything.

When you are sure that everything looks right, you are ready to save the project in PDF format.

NOTE: Neither the Broderbund PDF Converter nor the Broderbund PDF Creator are compatible with the 64-bit version of either WinXP or WinVista or Win7 for 1) PrintMaster 18 or earlier, 2) Print Shop 23 or earlier or 3) Calendar Creator 12.1.

For PrintMaster 18.1 and Print Shop 23.1, it is possible to tweak the Broderbund PDF Creator so that it will work with those products, by doing this:
    1. Open Devices and Printers from the Control Panel.

    2. Right click on Broderbund PDF Creator.

    3. Click on Printer Properties.

    4. View the Ports tab.

    5. Click on the Add Port… button.

    6. Highlight “Local Port” and click on the New Port… button (Not New Port Type…)

    7. Enter any name for the port.

    8. Restart Your Computer

    9. Return to the application.

    10. Save your project as a PDF.
If you would rather not use either the Broderbund PDF Converter or Creator, or if you experience problems while trying to use the Broderbund PDF Converter or Creator, you can use any PDF printer driver which is installed on your computer.

CutePDF Writer, which can be downloaded for free by clicking on the link below

CutePDF Writer

and which is Vista and Windows 7 ready (for both the 32-bit version and the 64-bit version), is a popular alternative to the Broderbund PDF Converter/Creator.

Even though the cutepdf.com web site specifically says that a PS2PDF converter such as Ghostscript is required, it is not actually necessary to download that PS2PDF converter separately. All that is actually necessary is to click on the 'Free Download' link to download the CuteWriter.exe file. Then, during the installation of CuteWriter.exe, you will be asked if you want to download and install the PS2PDF converter. When you say YES, the download and install of the PS2PDF converter will be automatically performed during the installation of CuteWriter.exe.


NOTE: The 'Save As PDF' option works ONLY with the Broderbund PDF Converter for WinXP and with the Broderbund PDF Creator for WinVista and Windows 7. So, if you do decide to use a PDF Converter other than the Broderbund PDF Converter or Creator, your only option will be to use the Print to PDF option described above.
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Customer reply replied 8 years ago
I've run out of steam for the day. I've printed your instructions and I'll go at it tomorrow. You do what you have to on your end and I'll let you know what happens tomorrow.
Tech Support Specialist: Molinari, Computer Support Specialist replied 8 years ago
Ok....
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