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m none of the roku remote apps ive tried on my iphone 4 recognize

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m none of the roku remote...
m
none of the roku remote apps i've tried on my iphone 4 recognize my roku player. What's upP I have the most expensive roku and my household is wireless. The roku works great I just want a remote with a keypad.
Submitted: 6 years ago.Category: Computer
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Answered in 1 minute by:
5/30/2011
Tech Support Specialist: Dr. Dan, Engineer replied 6 years ago
Dr. Dan
Dr. Dan, Engineer
Category: Computer
Satisfied Customers: 1,081
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
Verified

XXXXX XXXXX :

Hi, my name is XXXXX XXXXX I will be working with you today on your question!

XXXXX XXXXX :

Can you tell me what apps you are trying to use?

XXXXX XXXXX :

Are you getting any errors?

Customer:

Gosh, let me see; some I even deleted when I got so frustrated:

Customer:

dedremote

Customer:

remote for roku

Customer:

savvybud

Customer:

rokuremote-different from other one

XXXXX XXXXX :

What Roku hardware are you using?

Customer:

sorry dvpremote is correct

XXXXX XXXXX :

right I figured that

XXXXX XXXXX :

Have you tried roremote? It sounds like from the current chatter at the Roku forums that this one seems to work well: http://forums.roku.com/viewtopic.php?f=28&t=38361

Customer:

no I haven't.

XXXXX XXXXX :

It's rated 4+ on Itunes

XXXXX XXXXX :

Unfortunately I have not personally evaluated this app yet, although I know the quality of apps are variable in the appstore

Customer:

If it wants me to type in the ip address, how do I find out what it is?

XXXXX XXXXX :

So sometimes it's looking for the best reviewed

XXXXX XXXXX :

Great question

XXXXX XXXXX :

That I can help out

Customer:

the one I really wanted to work, had all the stars filled, but it did not work either.

XXXXX XXXXX :

If you look at Roku Settings->PalyerInfo->IP address.

XXXXX XXXXX :

You can find the IP address

XXXXX XXXXX :

Otherwise you can look up your Roku IP address from your router settings page

Customer:

on the web?

XXXXX XXXXX :

You can usually access the router settings through your web browser yes

Customer:

how?

XXXXX XXXXX :

Depending on your router your settings page is located at http://192.168.2.1

XXXXX XXXXX :

http://192.168.1.1

XXXXX XXXXX :

http://192.168.1.0

XXXXX XXXXX :

If you put those in your browser address bar

XXXXX XXXXX :

one of them should turn up a wireless settings page

Customer:

Wow, is that just a universal address?

XXXXX XXXXX :

no, it's a local IP address

XXXXX XXXXX :

for your home network

XXXXX XXXXX :

not a global IP address

XXXXX XXXXX :

(meaning there is a 192.168.1.1 for everyone's)

XXXXX XXXXX :

er everyone's home network

XXXXX XXXXX :

while global webpages have a static IP address

XXXXX XXXXX :

once you are in the settings you should see something like "attached devices"

XXXXX XXXXX :

If you're lucky you will have the Roku identified and displayed with a number like 192.168.#.#

XXXXX XXXXX :

that is the IP address of the Roku player

Customer:

ok, just in case

XXXXX XXXXX :

However more often than not the attached devices display only MAC addresses

Customer:

should I try the roremote? the apps store said I had already purchased it, so I suppose it had not worked and i deleted it, but I can try it again.

XXXXX XXXXX :

You can correlate MAC addresses to hardware usually by a sticker on the bottom of the Roku player

XXXXX XXXXX :

hmm you might just not be addressing the IP for the Roku player correctly

XXXXX XXXXX :

If the apps depend on that

XXXXX XXXXX :

and are prompting for that

Customer:

it wants the ip address--that's where I got stuck earlier.

XXXXX XXXXX :

Unfortunately I am not familiar with the specifics of each app

XXXXX XXXXX :

Yep

XXXXX XXXXX :

ok

XXXXX XXXXX :

So that's where you need to hunt down the IP address of the Roku player within the network settings

XXXXX XXXXX :

Otherwise on the Roku player interface itself (using the remote control)

XXXXX XXXXX :

Can you get to: XXXXX XXXXX>PalyerInfo->IP address. ?

XXXXX XXXXX :

That will be your IP address that you need to enter for the RoRemote App

XXXXX XXXXX :

You should be able to get to Roku Settings from the Roky home screen

XXXXX XXXXX :

Let me know if you can find the IP address under Player Info

Customer:

do I do that on the tv the roku is attached to?

XXXXX XXXXX :

Not necessarily

XXXXX XXXXX :

Any device that can access the Roku's settings

XXXXX XXXXX :

The IP address of the Roku should be the same regardless of what client you are accessing it from

Customer:

the savvy bud remote has this ip address on it: 192.168.1.107 does that look like a roku address?

XXXXX XXXXX :

It very well could be

XXXXX XXXXX :

You can try out that address in the RoRemote app and see if it can successfully connect

XXXXX XXXXX :

(I assume the savvy bud remote is working?)

XXXXX XXXXX :

(or no?)

XXXXX XXXXX :

Here is a simple test to see if you have the right IP for your roku device

XXXXX XXXXX :

If it is 192.168.1.107

XXXXX XXXXX :

Go to:

XXXXX XXXXX :

http://192.168.1.107:8060/query/icon/11

Customer:

Here is my dilemna: I am downstairs--the roku and tv are up in my bedroom--I am nursing a broken foot, and can't run to check it fast. If it takes me 15-20 mins, will you still be there?

XXXXX XXXXX :

If you get this icon

Full Size Image

XXXXX XXXXX :

In your browser, then you have connected to the Roku

XXXXX XXXXX :

Let's do the latter test

XXXXX XXXXX :

Then you don't have to run up and down

XXXXX XXXXX :

On a computer that is on your home wifi

XXXXX XXXXX :

Go to: http://192.168.1.107:8060/query/icon/11

XXXXX XXXXX :

Can you see the icon?

XXXXX XXXXX :

(Channel Store purple icon)

Customer:

yes

Customer:

it says channel up in the left hand corner. Is that it?

XXXXX XXXXX :

Opening this webpage up on your computer: http://192.168.1.107:8060/query/icon/11

XXXXX XXXXX :

Should display this image: http://192.168.1.107:8060/query/icon/11

XXXXX XXXXX :

Full Size Image

XXXXX XXXXX :

If 192.168.1.107 is the IP address of your Roku player

XXXXX XXXXX :

If that address is not then you shouldn't get that icon

XXXXX XXXXX :

it's just a simple test to see if 192.168.1.107 is the correct IP address

Customer:

i definitely got the channel store icon.

XXXXX XXXXX :

Ok so 192.168.1.107 should be your Roku address

XXXXX XXXXX :

I mean to test this out you could do http://192.168.1.888:8060/query/icon/11 and you shouldn't get the icon

Customer:

great

Customer:

that will help a lot

XXXXX XXXXX :

You should enter 192.168.1.107 into the IP address field of your Roku remote apps, so for example RoRemote

XXXXX XXXXX :

Let me know if this gets any of those apps working

XXXXX XXXXX :

If you have further questions please ask them here. You can press Control-D to bookmark this page where you can continue to correspond with me.

Otherwise: If your question becomes or is now satisfactorily resolved please remember to click accept to accept my solution and to have Just Answer pay me for my efforts. Until you do so, you have only made your deposit with Just Answer and my work isnot compensated and your deposit is held by Just Answer. Accept only once to resolve your question. Additional bonuses and positive feedback are also greatly appreciated. Please don't leave negative feedback, if my answer is not satisfactory I would be happy to assist you further.

Also, you can click here to request me directly for future questions.

Thank you,
Dan

Dr. Dan
Dr. Dan, Engineer
Category: Computer
Satisfied Customers: 1,081
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
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