OK, please follow the steps below:
1- Restart the computer and immediately press F8 repeatedly (before the windows logo appears), until you get the Boot Menu.
2- Choose "Safe Mode WITH NETWORKING" and press ENTER
3- Wait for windows to be completely loaded
4-Download and run MalwareBytes clicking here ---> http://www.fileanswer.com
5- Then click the "mbam-setup-1.46.exe" to download it
6- MalmareBytes it is a FREE application if used at home. Do NOT click the "Purchase" button
7- Open the application and update it
8- Then run it (FULL SCAN) and delete all the malware it may detect (click "Remove Selected")
9- Restart the computerThen please follow the steps below also:
1- Download and install CCLeaner from here ---> http://www.fileanswer.com
2- Then click "CCleaner 3.06" to download it
3- When the install finishes, please run CCLeaner, then click "Cleaner" on the left and then "Run Cleaner" button on the lower right corner.
4- Then click "Registry" on the left and click the "Scan for Issues" button on the bottom.
5- Then click "Fix Selected Issues"
6- Restart the computer and let me know if the issue is gone now.