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can you help me to reboot my laptop to factory setting?
Yes, I can.
tell me what u want me to do
Ok, your Toshiba laptop should come with an inbuilt recovery partition. To access it, shut down your computer and press and hold the 0 (zero) key on your keyboard and then depress the computer's power switch. When the computer turns on, the Toshiba HDD Recovery Utility screen will appear and it will give you an option to restore your computer to factory settings. Press 1 and click 'Yes' when prompted.
The above process will recover your system to factory settings alright.
can you hold on
it didn't happen nothing
Did you try the steps correctly?
Please try it again.
ya but can u tell me what depress mean?
It means to just press the ....power switch
...while holding the 0 key
ok i try but is not working. it just showing me a black screen
Hmm.....were you holding on to the 0 (zero) key when you pressed the power switch?
first i hold the 0 (zero) key and then i press the power switch
Yes, that's the drill.
Make sure that your computer is turned off first.
yes i turn my computer off then i press and hold the 0 (zero) key then i press the power switch
do i keep holding the 0 (zero) key after i press the power switch
but it did not work
when do i release the 0 (zero) key?
Ok, is this a new system and did it come pre-installed with Windows 7 or did you upgrade?
this is a new system and it come pre-installed with window 7
Ok, it seems that the recovery partition has been damaged/corrupted somehow.
now what i do.
In the circumstances, you would need to order a recovery disk using the link below:
how it costs
Not more than $10-$15
there is no other way to reboot my laptop
No, I'm afriad if the recovery partition is not working, then the only way to restore your system is by getting a recovery disk and then using to recover the system.
I have Toshiba Satellite L655D laptop?
Ok, the steps are the same for your laptop model.
so if i order the recovery disk. it will work
Yes, it will.
Hope this helps.
Let me know if you have any further queries.
how do i contact you after i received my recovery disk.
You can add thia page your browser Favorites/Bookmarks and then use that to get back here later.
Alternatively, just use the link in your email.
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you will not charge me right
so you will charge me
It's up to you to pay for this consultation or not.