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Am trying to install HP Photosmart Wireless e-All-in-One…

Customer Question
Am trying to install HP...
Am trying to install HP Photosmart Wireless e-All-in-One B110 series printer. The wireless side went in OK but was unable to connect to PC. Showed no. of errors in C:\windows\inf
these were USB inf version 5.1.2600.0 and I think it was contclos inf version 5.0.2183.1
HELP
Submitted: 6 years ago.Category: Computer
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Answered in 12 minutes by:
5/16/2011
Tech Support Specialist: Jess, Computer Support Specialist replied 6 years ago
Jess
Jess, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,337
Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
Verified
Jess :

Hi, thank you for using JustAnswer.com. I am glad to assist you today.

Jess :

Please let me know when you are ready for chat

Customer:

OK go ahead

Jess :

Thank you for joining chat....

Jess :

What is the printer's status now? Installed or uninstalled?

Customer:

Look forward to sorting my dilema

Customer:

Uninstalled

Jess :

Ok.... Is your wireless network password ***** or not?

Customer:

protected

Jess :

Ok....

Jess :

Make sure that you have the following requirements before you begin:
1. Network Name (SSID)
2. WEP key or WPA security passphrase

Jess :

Do you have all that?

Customer:

Yes they are now in front of me

Jess :

Ok

Jess :

Your product supports 2 connection methods:
1. Standard connection
2. Wi-fi Protected Setup

We will try the standard method first

Customer:

OK

Jess :

Follow these steps to connect the product to your wireless WLAN 802.11 network:

Jess :

1. Press the Wireless button on the front of the product.

Jess :

2. Touch the Right Arrow button to select Wireless Settings , and then touch OK .

Customer:

done

Jess :

3. Make sure the wireless radio is on.

Jess :




  • If the blue LED light on the Wireless button is lit, wireless radio is on.





  • If the blue LED light is not lit, touch OK to select Enable Wireless .




Jess :

4. Touch the Right Arrow button to select Wireless Setup Wizard , and then touch OK .

Jess :

The Wireless Setup Wizard searches for networks, and then displays them in a list.

Jess :

5. Touch the Right Arrow button to select your network name (SSID), and then touch OK .

Jess :

The product wireless setup wizard provides instructions to configure the wireless connection. Follow the instructions on the product control panel, or continue with the following steps.

Customer:

Sorry I am going to have to input my dretails again apologies

Jess :

yes please... no problem

Jess :

Please take your time there

Customer:

has come up with no problems found on loading

Customer:

is now asking me to insert cd to install hp software

Customer:

and pree ok to continue

Jess :

Were you able to connect to the network?

Customer:

Now running

Jess :

Ok

Customer:

still running checking system

Jess :

Ok keep it going

Customer:

now preparing for system installation

Customer:

has now come up with Certclas.inf:USb.Inf:certclas.inf:USBScan:Certclas.inf:USBPrint:followed by USBTor all in red circles whith white cross which suggests no go

Jess :

What do you mean? Did the installation using the software in your CD did not complete?

Customer:

no did not complete at all after throwing up what I have just described

Jess :

ok....

Jess :

Is the computer that you are installing the software to, connected to the internet wirelessly or wired?

Customer:

No the computer I am using is not connected to the internet wirelessly But wired

Jess :

Ok

Customer:

Although the BT hup I amj using is a wireless Hub

Jess :

In the previous steps that I gave you, regarding connecting the computer to the wireless network, were you able to connect the printer to the wireless network?

Customer:

Yes. It then aske me to install the CD. I have just doubkle checked the Hub and there is an ethernet connection to my tower by USB

Jess :

Ok... Were you asked for the WEP or WPA key to connect?

Customer:

yes and it was entered. when I had problems earlier I had to reset wireless agin and it accepted

Jess :

Ok.... So the problem here is that the installation process did not complete because of an error

Customer:

At the moment the Wireless light is on on the printer

Jess :

Ok... Is the printer connected to the computer through a USB cable or not?

Customer:

Yes it is

Jess :

Ok... Let us now redo the process WITHOUT connecting the printer to the USB

Customer:

I have recently checked the usb ports and according to the system they are OK

Jess :

Please unplug the printer's USB cable from your computer

Jess :

Then let us redo the setup process

Customer:

Ok sorry to be a nuisance

Jess :

That is okay. From the very start, when setting up the wireless printer, you do not need to connect the printer via USB since it will interfere with the wifi setup. I am sorry if I did not remind you of that

Customer:

Ok the printer is connected to wireless. and there is no connection to the pc using usb cable from the printer

Jess :

That is ok.

Jess :

Now, install the printer software. The wireless connection will now suffice

Jess :

During the setup process, when prompted to choose a connection type, select Wireless network connection (802.11) .

Jess :

That is how the wireless connection works this time during the setup

Customer:

I wonder if the microsoft Anti Virus is stopping the installation

Jess :

What happened? Did the installation stop for no reason?

Customer:

Has not come up with wireless network connection

Jess :

What is the screen status now? Installing?

Customer:

Hope you got my last messages re non receipt of wireles network connection

Jess :

What do you mean? What is the status now?

Customer:

It has again thrown up the errors version 5.0.2183 and 5.1.2600.0 from windows inf

Jess :

Ok.... Different error this time?

Jess :

How is it going there?

Customer:

Jess according to my system its faild again

Jess :

Ok... This time, we need to do some cleanup procedures first

Jess :

Before we attempt to reinstall

Jess :

Please follow this CCleaner cleanup procedures

Jess :

Cleanup with CCleaner

NOTE: If you are using a program named Roboform, please do not proceed with CCleaner cleanup. Roboform Data will be removed by CCleaner.

Please download the FREE version of CCleaner from this link:

Download FREE CCleaner Here or this link http://www.piriform.com/ccleaner/download/standard

After you download the free tool, install it and run the scans and tests. By default, it runs CLEANER to cleanup from all system mess which includes all unwanted files, temporary files, temporary internet files, orphaned files and more. Make sure that all this mess that the Cleaner program has detected is removed. This will free up some space in your hard drive while speeding up your system as well.

Next, run REGISTRY Cleaner and fix the found problems. Run this REGISTRY cleaner several times and fix the issues until no issues will be found.

In order to run the Registry cleanup mode, open CCleaner, then look at the left panel of the CCleaner window. Locate and click the Registry link there and that should give you the Registry cleanup mode. Then click on the Scan for issues button. When the scan reached 100%, click FIX issues to remove the errors from your system. Then click the Scan for issues again then FIX whenever issues are still found. When no issues are found, close CCleaner.

Customer:

Jess the following information has come up on the screen. File does not exist or is incorrect version and is required for installation to continue. The file is part of windows installation CD. It looks as tho I will have to reboot my machine with a downlod od windows XP 32bit 3

Customer:

Hi again appear to have lost you

Jess :

I am here

Jess :

Were you trying to install CCleaner when this error appeared?

Customer:

Cleaner is now running

Jess :

Cool... keep it going

Customer:

has just finished first part

Jess :

Ok

Customer:

cant see registry cleaner

Jess :

In the CCLeaner window, look at the left panel, click the REGISTRY link

Customer:

Started I must be blind getting too old for this

Jess :

lol... please take your time

Customer:

I take it I noe Fix selected issues

Jess :

Click on Scan for issues

Jess :

When the scale reached 100%, there is a Fix button there at the lower right

Customer:

Done the scan and gives me option of fixing

Jess :

ok please fix the issues and do not save backup

Customer:

Done

Jess :

Scan again then fix

Customer:

Done

Jess :

Scan until no issues are found

Customer:

ok

Customer:

No issues found

Jess :

Ok... This time, please restart your computer for the changes to take effect

Jess :

Then get back to me through the saved link in your Favorites

Jess :

How is it going there?

Customer:

Hi all fired up

Jess :

Ok...

Jess :

Please redo the process

Jess :

1. Connect the wireless printer to the wifi using the device control panel

Jess :

2. Then install the software when prompted

Jess :

3. DO NOT CONNECT the USB

Jess :

How is it going there?

Customer:

Am in process of connecting as requested

Jess :

ok

Customer:

printer is just printing wireless test report nd it has no problems

Jess :

Ok...

Jess :

Now, please install the printer software in the computer

Customer:

Fifth time lucky?

Jess :

lol

Jess :

When prompted to choose a connection type, select Wireless network connection (802.11) .

Customer:

It has thrown up th same error again

Jess :

What is the error message again?

Customer:

USB Inf Version 5.1.2600.0 and contclos version 5.0.2183.1

Jess :

Is that the only error message?

Customer:

yes

Jess :

ok

Jess :

USB Cable not connected to the wireless printer?

Customer:

no

Jess :

ok

Jess :

Please go to Device Manager then uninstall ALL USB ports threre

Jess :

How is it going there?

Jess :

After uninstalling the USB ports in your Device Manager, restart the computer and install the printer again

Customer:

Going very slowly I've got a mind block looking device manager

Jess :

ok

Jess :

Are you in Device Manager now?

Customer:

sorry I appear to have a block

Jess :

What block?

Jess :

Right-click My Computer then click Properties

Jess :

Then click on the Hardware tab

Jess :

Then in the Hardware tab, click the Device Manager button

Customer:

Yes got them at last

Jess :

ok

Jess :

Look for the Universal Serial Bus (USB)

Jess :

Expand by clicking the + or > sign

Jess :

then click on each USB item then click UNINSTALL

Customer:

got them and opened theem up

Jess :

Uninstall button is at the top of the Device Manager window

Customer:

I have clicked on the universal bus co ntroller but there is no uninstall

Customer:

or do I delete thre usb ciomposite device

Jess :

no.. the uninstall button is at the top... it looks like a computer icon with a red mark

Customer:

There are 10 usb points so which is the master

Jess :

uninstall all of them

Jess :

after that, restart the pc

Jess :

After you restart, try the install process again

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Jess
Jess, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,337
7,337 Satisfied Customers
Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer

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