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Cris
Cris, Support Specialist
Category: Computer
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Experience:  10 years of IT experience in both business and residential.
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IM SIGNED INTO HOTMAIL.COM BUT AM NOT ABLE TO SIGN ON,,,,WHEN

Resolved Question:

I'M SIGNED INTO HOTMAIL.COM BUT AM NOT ABLE TO SIGN ON,,,,WHEN I ENTER MY SIGN [email protected] AND PUT IN PASSWORD XXXXX IS NOT VALID....WHAT I SEE NOW IS SO MANY CHOICES NOT JUST A LITTLE BOX TO JUST HIT TO SIGN ON...PLEASE HELP ME
Submitted: 6 years ago.
Category: Computer
Expert:  Cris replied 6 years ago.

ITTechQ&A :

Hello, Thank you for contacting JA, I am Cris and will assist you with your question.

ITTechQ&A :

When you enter your password XXXXX are not able to log in correct?

Customer:

MY PASSWORD XXXXX NOT CHANGED.... BUT IT SEEMS THAT NOTHING WORKED

ITTechQ&A :

OK, it sounds like your account has been compromised. When this happens the hacker changes the password XXXXX answer and alternate email on the account. Microsoft doesn't provide any live support for a free email account because there is no billing info. They can't validate your identity over the phone.

ITTechQ&A :

They offer a password XXXXX page, you will need to fill out the form and provide a contact email. Some where you can receive a response. Once submitted please be patient a Microsoft rep will review your form and determine if you are indeed the owner. They will then send you reset link for the account so you can enter back in.

Customer:

SO WHAT DO I DO NOW...I LIKE HOTMAIL AND IT IS A GOOD VENUE...I COULD GO TO COMCAST.NET AND JUST CLOSE OUT HOTMAIL...I COULD FILL OUT THIS FORM

ITTechQ&A :

Yes fill out the form I will provide you the link.

Customer:

OKAY...JUST TELL ME HOW TO PULL IT UP

ITTechQ&A :

Sure give me a moment.

Customer:

OKAY

ITTechQ&A :

Click here to pull up the page>>>Windows Live Recovery Page

Customer:

I CAN NOT PULL UP WINDOWS...IT SAYS SERVER NOT AVAILABLE

ITTechQ&A :

OK, copy and paste the link into another session in your browser.

ITTechQ&A :

https://security.live.com/acsr.aspx

ITTechQ&A :

If I helped or fixed your issue, PLEASE click "Accept" leaving Positive Feedback to reward my time/effort. A bonus is appreciated.
Please "Reply" with additional questions/info rather then give Negative Feedback.

Customer:

i HAVE NOT IDEA WHAT TO HIT AND NOTHING I/S COMING UP LOOKING LIKE A FORM

ITTechQ&A :

Did you copy and paste the link into another session in your browser?

ITTechQ&A :

https://security.live.com/acsr.aspx


ITTechQ&A :

When you reach the site the first thing you are asked for is a contact email once you fill that box click next.

Customer:

YES I DID AND IT PUT ME INTO A LENGTHY PAGE AND I HIT A FEW BUT NO FORM

ITTechQ&A :

First window ask you for the windows ID you are trying to recover and contact email.

Customer:

WHAT IS THIS???

ITTechQ&A :

Yes, you are at the correct page.

ITTechQ&A :

Now fill out the questions.

ITTechQ&A :

If you copied pasted the link into another web browser you should have reached "Windows Live Account Recovery". From here fill out any boxes then you will be able to submit the page to microsoft.

Customer:

STILL HAVING A PROBLEM IT JUST DO NOT KNOW WHAT TO DO

Customer:

I AM NOT ON ANY PAGE...I THINK THAT MY WINDOWS LIVE IS NOT WORKING AND I CAN NOT PULL IT UP AND PASTE TO YOU

Customer:

CAN I GET IT MAILED ???

ITTechQ&A :

ok lets go step by step

Customer:

OKAY

ITTechQ&A :

not the hyperlink where i asked you to click on but the 2nd link with the whole site did you copy it?

Customer:

NO I DID NOT COPY ANYTHING WHAT IS THE 2ND LINK

ITTechQ&A :

please scroll up a little bit on your chat log there is a site i bolded. i asked you to copy the site then paste it into another session on your browser

Customer:

I WENT IN TO ALOT BROWSER

Customer:

WHAT I GET NOW IT TO RESET MOZILLA PASSWORD

Customer:

WELL THIS GET ME TO THE FORM

Customer:

YOU NEED TO SHOW ME THE LINE AND WHAT IT LOOKS LIKE

Customer:

HELP

ITTechQ&A :

how did you make out did you reach the page?

Customer:

DID NOT HAVE ANY WAY TO FIND THIS WEBSITE DID SEE A LOT OF INFORMATION BUT NOTHING TO WORK OUT PROBLEM

ITTechQ&A :

the page is the only way to re-gain access to the account

Customer:

SHOW ME A FRONT OF THIS PAGE..

ITTechQ&A :

like i said before there isn't any live support for free hotmail account.

Customer:

THIS IS FRUSTRATING

ITTechQ&A :

you need to answer the questions and provide a contact email on the page i gave you

Customer:

WHERE DO I ANSWER THE QUESTIONS

ITTechQ&A :

i understand it's frustrating but this is how it works with a free account.

ITTechQ&A :

did you reach the windows live account recovery page?

Customer:

I HAVE NO IDEA WHERE TSO GO https://security.live.com/acsr.aspx I HAVE PAGE BUT CAN NOT GET ANYTHING

Customer:

I HAVE PROBLEMS WITH WINDOWS LIVE IT WILL NOT PULL UP THEY KEEP ASKING FOR A KEY NUMBER THAT I NEVER SIGNED ON WHEN I GOT MY TOSHIBA

ITTechQ&A :

What does it say on the page?

Customer: earch Results





Web Search Results 1-10 of about 112 for https://security.live.com/acsr.aspx







Result page: 1 2 3 4 5 6 7 8 9 10 Next


ITTechQ&A :

OK, I see the problem.

ITTechQ&A :

You are entering the website in the search bar. You need to paste the site in the address bar all the way up top.

Customer:

OKAY

ITTechQ&A :

Did you reach the page?

Customer:

i am trying but so far no good

Customer:



Web Search Results 1-10 of about 183 for https://security.live.com/acsr.aspx



  • Windows Live account recovery - security.live.com

    Windows Live ID: Where should we contact you? Enter an email address that's different from the one you're trying to recover. Contact email: ...

    security.live.com/acsr.aspx


  • Please try again - Error

    There was a problem and unfortunately, we have to ask you to sign in again. We' re sorry for the inconvenience. Controller Name: /pp1000/acsr.aspx/A3 ...

    security.live.com/pp1000/acsr.aspx/A3


  • hotmail phishers...what now?

    Feb 19, 2009 ... https://security.live.com/acsr.aspx. how do i remove phising from hotmail. https ://account.live.com. hotmail phising remove. Weekly Poll ...

    www.computing.net/answers/security/ho…


  • My hotmail is blocked and I've tried everything!

    I have tried to recreate it through https://security.live.com/acsr.aspx but when I got the "change password" mail where I had to confirm my ...

    social.msdn.microsoft.com/Forums/en/messenger…


  • ??????????? ???? hotmail ?????????? - PANTIP.COM : ??????????????? ...

    ?????????????? 1 man http://technology.impaqmsn.com/article.aspx?path=spec&rid= 0&id=11532 https://security.live.com/acsr.aspx ????????????6 ?????? lvnuputt.

    www.pantip.com/tech/php/print_topi…


  • Hotmail bloqueado

    13 abr. 2011 ... Boa tarde pessoal tive essa pequena pobleminha acesse este link: https:// security.live.com/acsr.aspx e terão sua valiosa conta devolta! ...

    pt.kioskea.net/forum/affich-232571…


  • Çalinan MSN Adresininizi Geri Alma Videolu Anlatim (HD)

    17 Nis 2011 ... MSN Kurtamak için kullanilan (windows'un sitesidir) site: https://security.live. com/acsr.aspx https://security.live.com/acsr.aspx ...

    www.webmastersitesi.com/google-msn-yahoo-ye…


  • Compte hotmail bloqué

    https://security.live.com/acsr.aspx ils te demande des info sur ton compte et normalement ils te le débloque sous 24h ...

    www.commentcamarche.net/forum/affich-211037…


  • hotmail - Tech Support Forum

    i did some searching in windows live pages and found this . i think its what you need to do ... you can contact hotmail https://security.live.com/acsr.aspx ...

    www.techsupportforum.com/forums/f217/hotmail…


  • ??? - ??????- ??

    ?????????????, ?Windows Live Solution Center???????? ... ???????????????: https://security.live.com/acsr.aspx : ??? ...

    www.ptt.cc/bbs/MSNmessenger/M…






Result page: 1 2 3 4 5 6 7 8 9 10 Next


ITTechQ&A :

Please use the link I am going to provide you with. Go to another session in firefox and all the way up top where you type in a website not the search bar paste the site in there.

ITTechQ&A :

https://security.live.com/acsr.aspx

Customer:

i did but it came back with this page

ITTechQ&A :

If you are getting search results then you are not entering the page in the address bar.

Customer:

there are 3 spots to enter this,,,i tried the very top ...just below it an the..one on alot search

ITTechQ&A :

Please see if you can reach the page by clicking on this link>>>LINK 1

ITTechQ&A :

You are still entering the website in a search engine. You need to enter it in the top line where you enter a website.

Customer:

what came up is windows live account recovery

ITTechQ&A :

That's it!

Customer:

now what to do

ITTechQ&A :

Start filling out the questions. The first page ask you for the windows live ID you want to recovery the box below asks for a contact email. That requires you to provide a email that you have access to so that when a Rep responds you can view there response.

Customer:

i can not find questions...my profile history is okay

Customer:

i did this putting in my comcast email along with hotmail

Customer:

okay

ITTechQ&A :

OK, when you click next do you see the questions?

Customer:

i have them fillled in

ITTechQ&A :

Great, once your done just click continue.

Customer:

okay it then threw me into face book

ITTechQ&A :

That's odd. Did it show that your form was submitted?

Customer:

NO BUT DOES THIS PUT ME IN...TO HOT MAIL

ITTechQ&A :

I am not sure what happened but after answering the questions and submitting you should not be in facebook.

ITTechQ&A :

I think you should just try it again not sure what you did.

Customer:

I WAS SURPRISED TOO...IT ALSO SAID WINDOWS LIVE

ITTechQ&A :

Did you get a PIN number when you were done?

Customer:

I USED THE SAme one

ITTechQ&A :

What do you mean?

Customer:

I PUT IN THE SAME PIN WHEN I REGISTERED THE FIRST TIME

ITTechQ&A :

OK, if you received a PIN then you are all set.

Customer:

OKAY

ITTechQ&A :

Like I said you have to give it some time. Microsoft receives tons of these forms do to a high volume of compromised accounts.

ITTechQ&A :

Give it 24-48hrs.

Customer:

OKAY

ITTechQ&A :

If I helped or fixed your issue, PLEASE click "Accept" leaving Positive Feedback to reward my time/effort. A bonus is appreciated.
Please "Reply" with additional questions/info rather then give Negative Feedback.

Cris and 5 other Computer Specialists are ready to help you