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What type of printer is it?
printer is connected to router
computer is connected to router
but not connected to each other
Is it connected using the wireless?
Can you try connecting it with the ethernet cable?
Do you have a firewall on your computer?
have not got cable
Are you positive it is connected to your wireles router? Is this the same wireless router your computer is plugged into?
What firewall software are you running? You will need to turn it off.
yes both printer and comp are on my talk talk router
Disable the firewall and try connecting again. What is the exact error message your are recieving?
test page does not print - when trouble shooting says printer cannot be found on network
Did you install the Kodak software?
Have you turned off the firewall? What firewall software are you running?
I would need to connect remotely to see what is wrong. You can connect me remotely using DANGEROUS URL REMOVED
DANGEROUS URL REMOVED
what do you want me to do
I can take a look at the computer remotely that way. You can click on that link.
What version of windows do you have?
I need to know if the firewall has been disabled also.
Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
Click Add a printer.
In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.
In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)
If prompted, install the printer driver on your computer by clicking Install driver. If you're prompted for an administrator password XXXXX confirmation, type the password XXXXX provide confirmation.
Complete the additional steps in the wizard, and then click Finish.
that is what i did
Was the firewall disabled?
Disable the firewall and try again.
Is that working now?
Did you disable the firewall?
What is the error?
how can i log you on remotely
DANGEROUS URL REMOVED click on the link
where is the link
Did you not see it? I just sent it.
nothing happens when i click on it
How about this one: http://bootnet.biz/it-services/computer-services/remote-computer-support-download
Has it ever worked?
Your printer does not appear to be connected to the network
Do you know your wireles password?
ok...we have to now check the printer.
Ok...the test page should have printed now.
So it is working then. Please make sure and accept my answer and leave positive feedback if you are satisfied.
is that it
It is all working now correct?
have gone into user account and it worked
what was it - was it me
It just needed to be setup with the IP address and disabling the firewall.
ok thanks for that - been on this since 11am - printer broke - get new printer - cant print - WHAT A DAY - THANKS