Computer

I had the Geek Squad out and they had to restore my computer…

Customer Question
I had the Geek Squad...
I had the Geek Squad out and they had to restore my computer and it
still does the same thing,after on for a while the monitor goes blank and
the mouse freezes up,I have to reboot and windows has a hard time getting started.I have tried to get in touch with the Geek Squad to see what I sould do but no results.... Read full answer
I had the Geek Squad out and they had to restore my computer and it
still does the same thing,after on for a while the monitor goes blank and
the mouse freezes up,I have to reboot and windows has a hard time getting started.I have tried to get in touch with the Geek Squad to see what I sould do but no results.
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
4/28/2011
Tech Support Specialist: bill, Computer Support Specialist replied 8 years ago
bill
bill, Computer Support Specialist
Category: Computer
Satisfied Customers: 426
Experience: worked in repairing/ building/ integrating computers for 12+ years
Verified

bill :

hello, Thanks for using JustAnswer

bill :

let me know when you are ready

Customer:

I'm ready

bill :

thanks

bill :

could you give me more detail on how windows has a hard time starting?

Customer:

I get the error screen stating this then the blue screen will pop up

Customer:

stating the same,then tries to find errors.

bill :

that is chkdsk program that is designed to run when windows is improperly shut down

bill :

now when the screen blacks out does the number lock light on the keyboard stay on or does it go out?

Customer:

I don't know.

bill :

that would be very useful info...also when it happens try pressing the number lock key a few times and verify that it goes on and off....also does the light on the monitor stay on

Customer:

the light on the monitor does stay on.

bill :

does it go to amber or stay the same color?

Customer:

are you talking about the on and off button. It stays blue.

bill :

how old is the monitor and computer?

Customer:

3 yrs.

bill :

ok if you disconnect the data cable to the monitor will the light stay blue

Customer:

I would have to check. I have run a check on the monitor and it is working fine.

bill :

so you checked the monitor on a differet pc?

bill :

different pc

Customer:

no,I just ran a check according to instructions.

bill :

i would connect it to a different pc and use it and see if it goes blank, but i am guessing the video card is failing

bill :

if you have a different monitor to connect to the pc you are having issues i would try that to...but is the geeks reimaged and did not see an issue odds are the monitor, but i am not sure what the do for diagnostics

Customer:

ok,I will try this and get back with later.

bill :

one more question

Customer:

you later

bill :

when the screen goes black can you still see the mouse curser on the screen?

Customer:

ok,what is the question

bill :

when the screen goes black can you still see the mouse curser on the screen?

Customer:

no,it goes completely black

bill :

ok that is what i thought you meant, but just needed clarification

Customer:

ok

bill :

let know if you need anything else

Customer:

ok,thanks for your help.

bill :

no problem thanks for using JustAnswer

bill
bill, Computer Support Specialist
Category: Computer
Satisfied Customers: 426
Experience: worked in repairing/ building/ integrating computers for 12+ years
Verified
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