My 13 year old niece set up a hotmail e mail account without…

There's a bit more to it than that:

Individual live and hotmail accounts are presently under attack by hackers/phishers.
In the last few weeks this has happened to thousands of people. (Actually 1.6 million have been blocked!)
Unfortunately Hotmail/Microsoft does not have customer support by phone for these issues. HOWEVER there is a Windows Live/Hotmail Validation Page that they have set up to attempt to validate ownership of an account in cases where the Password Reset Basic steps do not work. The Windows Live ID Validation Page was created to ask key questions about your account (only you would be able to provide to Microsoft) when you created or updated your account. The more information you provide to Microsoft, the better for their Support Agents to validate your identity.

To assist you in recovering your account, the following steps will occur:

Hotmail will ask you to supply a current email address that you currently can access and where they can communicate with you directly.

Hotmail will ask you a series of questions about your account. They will use your answers and what they know about you to validate that you are the account owner.

Hotmail will create a private forum for just you and their support agents where you can track the investigation, ask additional questions, supply additional information and find the results of their investigation.

Hotmail will create a temporary access link for you that you can use to access the private forum. This will be displayed on screen and sent to the contact email address provided in step 1. This account is temporary and will only remain accessible for 30 days.

First you can try to verify your account with a mobile number (only available in limited markets at this time): http://g.live.com/1rewlive4tup/tupp.

If you are unable to verify using the SMS validation, then the only way to get the account back is to fill out this form with as much information as possible and the best way is to act like the account got hacked (it may or may not have).

The direct link to the Validation Page is:
http://support.live.com/eform.aspx?productKey=wlidvalidation
or
http://windowslivehelp.com/PasswordReset.aspx

And hit continue as if you have been hacked.

Specifically some of the info the info you may need to give them is:

Your hotmail e-mail address or "Windows Live ID".
Your full name.
Your date of birth (month/day/year).
Your country.
The state, province or department in which you reside.
Your zip code.
Your IP address from here
http://whatismyip.com
The answer to your secret question (if you don't remember it, tell them you don't).
Emergency or secondary email address registered for this account (if no secondary address exists, tell them that).
Your Internet service provider (at work or at home).
The last date and approximate time you were able to log in normally.
Examples of contacts contained in your address book.
Examples of old email titles contained in your inbox folders or messages that were recently sent.

That all will help them validate your account and identity.

Follow the steps and fill out as much information as you can and the Hotmail team should be in touch with you. They will give you a pin number and then a link to a private account/forum. Write down the pin number when it is given to you and keep this in a safe place. You'll need the pin to enter the temporary account that will be created for you. The temporary account means they will setup a private forum where you can discuss the compromised hotmail account with their support agent. Your answers to reset or recover the hacked hotmail password or account will be stored in the private forum. You can return to the forum to check the status of their investigation. It's basically just a support ticket through a temporary Windows Live Solution account.Once they review all the information they will send you instructions on how to regain access to your account to the alternate email address you provided.

This is the ONLY thing you can do. They should answer in 1 or 2 days, but many users have reported that it may take at least a week to get a reply. I understand the frustration but please do it as soon as possible. It's a lot of waiting time, but it is the best they can do considering the tens of thousands of people this happens to, and unfortunately Microsoft does not have phone customer support for Hotmail issues, and sorry to say, it's the ONLY way to get it back.

If they haven't sent you an email with the link/pin to the private forum, try again, then go here and click ask a question and tell them you haven't been responded to after filling out the form....

http://windowslivehelp.com/forums.aspx?productid=1

You can try these numbers, but they usually only help if you're a paid hotmail plus member...

1-800-386-5550

1-866-672-4551


ref: http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

Once you have your account back this may happen again if your account gets phished. For more info on phishing please see here:
http://en.wikipedia.org/wiki/Phishing


Immediately change your email password, security questions, and if you have a secondary email account associated with it change that as well. Then in case you have a keylogger on your machine giving your passwords to someone please follow these steps.
Please bookmark or favorite this page (CTRL+D bookmarks it)so you can get back here.

Then download and install the free malwarebytes from here:

http://malwarebytes.org/

Once it is installed restart your computer and continuously tap F8
Choose safe mode from the menu and log into windows
Then open malwarebytes and run a full system scan.
Click on show results when done and then remove anything that it finds
After that restart the computer normally

If you remove anything from your computer with the previous steps again immediately change your email password, security questions, and if you have a secondary email account associated with it change that as well.


It's not much consolation, but after going through this a few times myself, I copped a first name @ lastname mail account. It was 30 bucks a year, these free hotmail, gmail, and yahoo accounts lead to too many headaches....
Basically someone was using their head way back when and bought up all the last name domains and sel email accounts for them.
An example would be [email protected]
Nice and easy to remember and tell others when they ask your email address...

I got it here by hitting search email only on the right of the page:

http://www.hover.com/

Let me know if you run into any trouble...