How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37449
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

Hi, Why does my keyboard lock Fn-mode When I use my keyboard

Customer Question

Hi, Why does my keyboard "lock" Fn-mode? When I use my keyboard on my Asus Eee PC, I can´t use the keys connected to the Fn-key. Please help me with this.
Anne
Submitted: 6 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 years ago.
Hi,

Please try this: click on Start, and type regedit and press Enter.


then navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.

You should see the two keys HotKeyCmds and AsusACPIServer on the right.

 

If not:

Right Click on the right.
New> String Value
Enter "HotKeyCmds" (without quotation)
Hit "Enter"
Right Click "HotKeyCmds"
Select "Modify"
Enter "C:\WINDOWS\system32\hkcmd.exe" (without qoutations)

 

Do similar for AsusACPIServer is the same steps except:

AsusACPIServer in place of HotKeyCmds
and
C:\Program Files\Asus\EeePC ACPI\AsAcpiSvr.exe for the "Value Data"


Then restart the computer and check.

If there is still issue, was it working before with Windows 7 (did you upgrade from Windows XP?) What is the exact model of your Asus EEE PC? Please click on the bottom of the netbook? And can you click on Start, then right-click on Computer, then click on Properties, then type me if your System type: is 32-bit or 64-bit?

Thanks,
-Viet
Customer: replied 6 years ago.

Yes I have the two keys you mentioned, what do I do now.

 

I have a Eee 1005P and I think 32-bit.

 

No I have not upgraded from XP.

If I restart the computer I will loose this conversation,

Expert:  Viet - Computer Tech replied 6 years ago.
Hmm, I see you listed Windows 7 when you request this issue.

First, you can always bet back to me via this web page.
http://www.justanswer.com/computer/4ujsh-hi-does-keyboard-lock-fn-mode-when-use-keyboard.html?tid=8143793&overlock=true

Please click below, then download and install the ATK driver/software. Then restart the computer and check. Also, download and install the BIOS if needed.

http://support.asus.com/download.aspx?SLanguage=en&m=Eee%20PC%201005P&p=20&s=1&os=17&hashedid=zNIiqr35mY7CBZCp


Thanks,
-Viet
Customer: replied 6 years ago.

Hi, downloading done, do I need to open anything, Computer has been restarted. Problem remains.

 

 

Expert:  Viet - Computer Tech replied 6 years ago.
After downloading, you have to open it and install it. Thanks.
Customer: replied 6 years ago.

Hi, I think I have installed it now, at least I got a little black screen telling me HotKeys were installing.. Have restarted and problem remains.

Expert:  Viet - Computer Tech replied 6 years ago.
That's strange. Can you update the BIOS also? thanks.
Customer: replied 6 years ago.

I have done that, But that file I can´t open. I have to choose a program in a list and I don´t know which to choose. I have choosen Global for download is that correct?

 

Expert:  Viet - Computer Tech replied 6 years ago.
Download the BIOS Utility also, and run the bios utility. Thanks.
Customer: replied 6 years ago.

Done, doesn´t help either..

 

Expert:  Viet - Computer Tech replied 6 years ago.
Sorry about that, but let me open your question to other experts. Thanks.
Customer: replied 6 years ago.
ok, I will have to leave in a few moments but I will connect to you when I get back.
Customer: replied 6 years ago.
I have not received an answer from the other experts yet.
Expert:  Viet - Computer Tech replied 6 years ago.
Sorry it looks like no one has the answer: http://ww2.justanswer.com/help/how-can-i-request-refund. Thanks.