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Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
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get error message 0x8000CCC90 when trying to access e-mail

Resolved Question:

get error message 0x8000CCC90 when trying to access e-mail , Al
Submitted: 6 years ago.
Category: Computer
Expert:  Bernie replied 6 years ago.
Hi, I'm Bernie and I'll be the technician helping you today. Sorry to hear you're having this issue.

Which email service are you using (Gmail, Yahoo, Hotmail, Aol, etc)?

I'll stand by for your reply.

Customer: replied 6 years ago.
Expert:  Bernie replied 6 years ago.
Thanks - and do you directly login to the comcast website to check your mail or do you use a program like Microsoft Outlook?
Customer: replied 6 years ago.
microsoft outlook express
Expert:  Bernie replied 6 years ago.
Outlook Express is a very old email client that can become corrupted very easily, I would suggest updating it to the newest version called Windows Live Mail, which is a free update from the Microsoft website. I can help you get all your data over to the new program and install it, that should get your mail up and running again shortly. Would that be ok?
Customer: replied 6 years ago.
Would like to get Outlook Express working first and then consider Live mail
Expert:  Bernie replied 6 years ago.
Sure - Do you have an antivirus program you use on the computer like Norton McAfee, or other (please specify)?
Customer: replied 6 years ago.
Use AVG free edition
Expert:  Bernie replied 6 years ago.
I see, and which email service are you using with Outlook (Gmail, Yahoo, Hotmail, Aol, etc)?
Customer: replied 6 years ago.
Expert:  Bernie replied 6 years ago.
Ok let try to create an identity in Outlook Express:

Click on the File menu and highlight "Identities." Click "Add New Identity."

Add the name of your identity and whether you want to require a password. If you don't want anyone else to gain access to your email, you should check the password XXXXX and create a password. Just don't forget what the password XXXXX

Select "OK." The identity window will ask if you want to switch to the new identity. Click "Yes."
Log on as the new user. You will be asked to provide information about your Internet connection. If you don't know this information please let me know. Then see if you can send/recieve from your Comcast account.
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