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Hi, I'm Bernie and I'll be the technician helping you today. Sorry to hear you're having this issue. I'll stand by for your reply. Thanks
When did this first happen time wise?
Approximately 2 months ago.
I see - this gfuix has to do with your graphics card, probably just a bad driver, does it pop up when you first log into your computer?
Yes, every time.
1. Click the Windows Logo button (bottom left) 2. Type devmgmt.msc in the search box and press Enter 3. Double click Display, and give me the name of your graphics adapter that shows there
It said Symantec Symevent is updated (?)
Yes most likely this is just an issue of your graphic card drivers and direct x not being up to date, I can provide you with those drivers to download and install.I see, lets try this then: Click the windows logo button (lower left) then type dxdiag and then press enter on the keyboard, please provide me with the following information:On the system tab, the Direct X versionOn the Display tab, the name of your device, please post that here
DirectX11; IntelR Graphics Media Accelerator HD
On that page do you see nvidia listed anywhere?
Sorry for all the questions - I appreciate your patience, when you get the chance, can you tell me the make and model of your computer? 1. Click the Windows Logo button (Bottom left of screen) 2. Type system in the search box 3. Select system from the search results 4. Please find your manufacturer and model and post that in your next reply
Don't see nvidia. Inhave a laptop Toshiba Satelite A505; 64 bit operating system