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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38161
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My Laptop is stuck in a reboot loop. I have windows 7...Toshiba

Customer Question

My Laptop is stuck in a reboot loop. I have windows 7...Toshiba support claims they can fix the issue without the windows 7 CD....for a hefty price. Is there is a fix without having to purchase windows 7 and reinstall it?
Submitted: 6 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Did you try turning on the laptop with only the charger connected (without battery)?

Viet - Computer Tech :

So you do not have the Windows 7 / recovery disk?

Customer:

no i havent, will try that now

Customer:

no disk

Viet - Computer Tech :

ok, do you need to get any data file from the computer?

Customer:

toshiba tech support claims they can fix it without the disc

Viet - Computer Tech :

yes, by reinstalling windows with the built-in recovery partition

Customer:

i didnt see that as an option

Viet - Computer Tech :

No, it's hidden

Customer:

i figured you were going to say that

Customer:

is it one of the F's?

Viet - Computer Tech :

I will show you

Customer:

ok

Viet - Computer Tech :

but first try without the battery

Customer:

doing that now

Viet - Computer Tech :

ok,

Customer:

still rebooting

Viet - Computer Tech :

do you need to get any data file from the computer?

Customer:

no, everything can be put back on

Viet - Computer Tech :

Do this:
witch on the computer and press "F8" key while Toshiba logo appears. You will see the following screen.

Choose the entry "Repair your Computer" and press "Enter":

Viet - Computer Tech :

then try Startup repair

Customer:

ok

Viet - Computer Tech :

all right

Customer:

is that going to recover windows 7?

Viet - Computer Tech :

not yet

Viet - Computer Tech :

we're trying to fix first

Viet - Computer Tech :

before having to reinstall windows.

Customer:

f8 doesnt work, and when we turn it on it has the repair option and it goes through a really fast repair and then back to the reboot screen

Customer:

and the options are to repair or start windows normally

Customer:

i have tried both several times, i brought up the other screen with more options for the safe mode and all that

Viet - Computer Tech :

it does not work then

Viet - Computer Tech :

let's reinstall windows

Customer:

ok

Viet - Computer Tech :

Please click here for the instructions to do a system recovery.

Customer:

Thanks Viet! I will try that, if I have no luck then I guess I will have to purchase windows 7.

Viet - Computer Tech :

You don't have to; you can get it from Toshiba for cheap, about $25:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp?orderType=SFF

Customer:

ok thanks!

Viet - Computer Tech :

You're welcome.

Viet - Computer Tech :

Please click on Accept if answer has been helpful.

Viet - Computer Tech :

Good luck!

Viet - Computer Tech and 2 other Computer Specialists are ready to help you