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i have the ASUS Eee PC ACPI Service problem and cannot get…

i have the ASUS Eee...
i have the ASUS Eee PC ACPI Service problem and cannot get did of it - HELP
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Answered in 5 minutes by:
3/9/2011
Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
Experience: BTech(IT)
Verified

Sibu :

Hello, Welcome To JustAnswer Thanks & Regards Sibu

Sibu :

what is the problem u are facing ?

JACUSTOMER-52iapl6v- :

i receive an error message every 5 seconds saying Asus Ess PC ACPI Service has encountered a problem.

Sibu :

ok

JACUSTOMER-52iapl6v- :

sorry Asus Eee

Sibu :

are the data there important or no problem to erase all

Sibu :

?

JACUSTOMER-52iapl6v- :

what data? not sure what you mean - it is an error message and I dont know what the error means or how to fix it.

Sibu :

no i am asking factory restore is fine or the data are important on C drive ?

JACUSTOMER-52iapl6v- :

hmm, its a not used for anything other than internet so I guess we can remove the data - i do have software programs that I want to keep around.

Sibu :

which software programs

Sibu :

?

JACUSTOMER-52iapl6v- :

virus / malware but i guess i can reload them

Sibu :

yes you can reload them

JACUSTOMER-52iapl6v- :

can i just update bios from the update option?

Sibu :

yes you can

JACUSTOMER-52iapl6v- :

id like to know what this problem is - is it something serious or just a nuisance? i had a virus that i had to remove and this appeared in that process

Sibu :

not related to virus

Sibu :

can you tell me full model number of eee pc

Sibu :

?

JACUSTOMER-52iapl6v- :

where is it?

Sibu :

look on the buttom

JACUSTOMER-52iapl6v- :

eee pc 1101HAB

Sibu :

ok

JACUSTOMER-52iapl6v- :

so what bios update do i want? i have three to pick from 0323, 0322, 0317 all with dates

Sibu :

0323

JACUSTOMER-52iapl6v- :

thx

JACUSTOMER-52iapl6v- :

so what is the issue with the error message?

Sibu :

after that download the chipset driver from below and reinstall and restart the netbook

Sibu :

if the problem persists then we should go for factory restore

Sibu :

to do factory restore you have to follow below steps

Sibu :

  • Start your netbook and tap the F9 key on your keyboard until you see a loading screen.

  • The restore program prepares the files needed for the operation.

  • A message appears asking if you want to perform the operation, you will lose all files on your computer.

  • Confirm by clicking .

  • This will restore your netbook to factory settings and without any action on your part. Finally we should rather say the Ghost.

  • At the end of the operation, the netbook will reboot on its own, and finish these configurations.

  • A reboot is performed again, and you’re on the setup process of Windows as the first boot after buying the netbook.

JACUSTOMER-52iapl6v- :

ok thanks i will try all of this and last resort go to factory settings the bios is updating - does this take long?

Sibu :

factory restore will take 10-15 mins

JACUSTOMER-52iapl6v- :

sorry, i mean bios update

Sibu :

BIOS update will take less than 2 min

JACUSTOMER-52iapl6v- :

is it automatically doign sometthing on the reboot?

JACUSTOMER-52iapl6v- :

it's stalled at a prompt that says 'start prorgaming"

Sibu :

yes

JACUSTOMER-52iapl6v- :

ok - finished - this is new to me, sorry

Sibu :

no problem

JACUSTOMER-52iapl6v- :

on reboot is says do either f1 or f2 what do i do?

Sibu :

F1

JACUSTOMER-52iapl6v- :

now what?

JACUSTOMER-52iapl6v- :

this is bios set up utility

Sibu :

ok press exit and

Sibu :

restart the netbook

JACUSTOMER-52iapl6v- :

ok doing that now - its booting windows xp

Sibu :

ok

JACUSTOMER-52iapl6v- :

i will now do the chipsets as you indicated, right.

Sibu :

yes if the error still coming

JACUSTOMER-52iapl6v- :

it is - so i will do that task

Sibu :

yes

JACUSTOMER-52iapl6v- :

now what, loaded the zip file

Sibu :

after download the zip file

Sibu :

extract it

Sibu :

then run the setup file

JACUSTOMER-52iapl6v- :

which one ASUSSetup or Setup

Sibu :

setup

JACUSTOMER-52iapl6v- :

its running and done, now what?

Sibu :

restart the computer

JACUSTOMER-52iapl6v- :

ok restarting - so if this does not fix the error message you recommend factory restore for settings? right?

JACUSTOMER-52iapl6v- :

error came up

Sibu :

ok i see

Sibu :

then try the factory restore steps

JACUSTOMER-52iapl6v- :

ok

Sibu :

yes

JACUSTOMER-52iapl6v- :

i am trying it

Sibu :

ok

JACUSTOMER-52iapl6v- :

f9 does nothing?

Sibu :

ok

Sibu :

restart again normally

JACUSTOMER-52iapl6v- :

now what?

Sibu :

goto start>>Run

Sibu :

type

Sibu :

msconfig

Sibu :

press ok

JACUSTOMER-52iapl6v- :

done

Sibu :

ok

Sibu :

click startup tab

JACUSTOMER-52iapl6v- :

done

Sibu :

expand the command column

Sibu :

can you find asacpisvr.exe there


?

JACUSTOMER-52iapl6v- :

yes

Sibu :

is it checked

Sibu :

?

JACUSTOMER-52iapl6v- :

yes

Sibu :

uncheck it

Sibu :

click Apply

JACUSTOMER-52iapl6v- :

done

Sibu :

ok

Sibu :

restart the computer

JACUSTOMER-52iapl6v- :

done

Sibu :

ok

Sibu :

check if there is same error

Sibu :

?

JACUSTOMER-52iapl6v- :

no error yet

JACUSTOMER-52iapl6v- :

not getting the message

Sibu :

good

JACUSTOMER-52iapl6v- :

problem solved? or will this recur?

Sibu :

no it wont occur ...

JACUSTOMER-52iapl6v- :

what next or is this issue resolved?

Sibu :

yes ...... if the problem comes again (I dont think so) then try F9 process to do factory restore

JACUSTOMER-52iapl6v- :

will f9 work now that we unchecked that box in startup?

Sibu :

yes that is independent of all

JACUSTOMER-52iapl6v- :

ok - well, then it looks like we are done, correct?

Sibu :

yep

Sibu :

You can click ACCEPT if u are satisfied

Sibu :

Have A Great day

JACUSTOMER-52iapl6v- :

thanks.

Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
Experience: BTech(IT)
Verified
Sibu and 87 other Computer Specialists are ready to help you
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Molinari
Molinari, Computer Support Specialist
Category: Computer
Satisfied Customers: 4,459
Experience: Certified IT Guru since C-64 and Amiga, expert at grey areas....
Verified
asacpisvr.exe is required by third-party software and hardware and should NOT be disabled.
All you needed was the updated acpi driver, the symptom is gone, but the problem will remain, unless all you wanted was for the message to be gone and not the actual problem, thank god you didn't reformat as suggested...
Ask Your Own Computer Question

If you will face some problem with keyboard ,hot keys ,touch pad or some other hardware then you should try this

re-enable the startup item in msconfig as I have said above

and then goto below link and downlaod the acpi driver from external mirror and install it

http://drivers.softpedia.com/progDownload/Asus-Eee-PC-1101HA-Seashell-Netbook-ACPI-Driver-1001-Download-80621.html

Thanks



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Customer reply replied 7 years ago
OK so what do I do?
Ok

Are you facing problem with other devices after disabling asacpisvr.exe from startup

?
Ask Your Own Computer Question
That's an old version....
You really need the latest it's named ACPI-V6_1_1_1027.zip
You can get it on the actual asus site, never use third party sites, always go to the mfg, I'll let Sibu find it for you since he's already been paid....
Ask Your Own Computer Question
Customer reply replied 7 years ago
not yet but i don't know that i won't in the future.

You really need the latest it's named ACPI-V6_1_1_1027.zip
You can get it on the actual asus site, I'll let Sibu find it for you since he's already been paid....
Ask Your Own Computer Question
Latest version is ACPI-V6_1_1_1030.zip

you can download it from below

ftp://213.61.92.194/pub/ASUS/EeePC/Driver/ACPI-V6_1_1_1030.zip

or

http://tinyurl.com/6z9nupt

and install it and enable the startup item and restart and then let me know if same error persists or not ?

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Customer reply replied 7 years ago
yes it does
Have you installed the ACPI driver and restarted the computer ?
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Customer reply replied 7 years ago
i used the one the gentlemen before suggested and the error repeated. so i unchecked it again and am now rebooting. i will try with your zip. note, my mouse would not work.
okay let me know
Ask Your Own Computer Question
Customer reply replied 7 years ago
if i install and keep the box checked the error message persists - and i have updated the acpi driver. so now what?
okay one question ..

If you disabled the acpi from startup then are you facing problem with mouse or not?
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Customer reply replied 7 years ago
no i am not facing any issues if left unchecked - right now. i dont use any other pipherals with this netbook.
I mean the onboard touchpad and keyboard ?
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Customer reply replied 7 years ago
no, no issues when left unchecked.
Ok

then you can keep it unchecked ...

Ask Your Own Computer Question
Customer reply replied 7 years ago
OK - seems though that the problem is not actually solved, it's just not annoying me or getting in the way.
yes ...

if it is not causing any problem to any device then it is fine



Ask Your Own Computer Question
Ok, I know you already paid the other expert, and the problem is not actually solved, and I'm actually getting absolutely nothing out of this, but just go here and make sure you have all the latest drivers for yourself:

http://support.asus.com/download/download.aspx?model=Eee%20PC%201101HAB&os=17&SLanguage=en-us
Ask Your Own Computer Question
Customer reply replied 7 years ago
thank you _ much appreciated.
No problem, you just paid too early Laughing, keep that page handy for any future updates that may show up, there's also others for vista and windows 7...
Ask Your Own Computer Question
Sorry for delay in response ....

Let me know if any problem due to ACPI driver in future

to reply me bookmark this site and get back to justanswer anytime ..


Thanks
Ask Your Own Computer Question
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Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
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