Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

I have the following, frequent error messages ...exe - Bad

I have the following, frequent...
I have the following, frequent error messages:
...exe - Bad Image
The application or DLL C:\WINDOWS\system32\WIKI.DLL is not a valid Windows image. Please check this against your installation diskette.
Show More
Show Less
Ask Your Own Computer Question
Answered in 25 minutes by:
3/9/2011
Nilesh
Nilesh, Computer Software Engineer
Category: Computer
Satisfied Customers: 655
Experience: 2 years of Experience in computers & dealt with numerous problems till date
Verified

Nilesh :

Hi [USERNAME], I would like to assist you regarding this issue.

Nilesh :

you didn't mention application name.... (....exe)

Nilesh :

do you get this message on startup of your copmputer?

Customer:

i am not sure, i think so. the message appears everytime i click on a program like Google Chrome etc

Nilesh :

you get this error whenever you try to start google chrome....

Nilesh :

but don't the same error

Nilesh :

with other applications...right?

Customer:

yes but also on any other software package like winword.exe etc

Nilesh :

i doubt its malware issue

Nilesh :

pls send me hijackthis log of your computer

Nilesh :

i'll study it & provide you the solution

Nilesh :

i just provide you the steps to get hijackthis logs

Customer:

ok

Nilesh :

download hijackthis from here

http://free.antivirus.com/hijackthis/

install it.

Scan your PC with it. It will generate a text log file.

Copy & paste complete log file here.

Customer:

Logfile of Trend Micro HijackThis v2.0.4Scan saved at 17:12:25, on 09/03/2011Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: Normal
Running processes:C:\WINDOWS\System32\smss.exeC:\PROGRA~1\AVG\AVG10\avgchsvx.exeC:\WINDOWS\system32\winlogo n.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exeC:\Program Files\AVG\AVG10\avgfws.exeC:\Program Files\AVG\AVG10\avgwdsvc.exeC:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exeC:\WINDOWS\system32\FsUsbExService.ExeC:\PROGRA~1\Iomega\System32\AppServices.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\system32\o2flash.exeC:\Program Files\AVG\AVG10\avgam.exeC:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exeC:\Program Files\AVG\AVG10\avgnsx.exeC:\WINDOWS\system32\fxssvc.exeC:\Program Files\Acronis\DiskDirector\OSS\reinstall_svc.exeC: \WINDOWS\system32\igfxtray.exeC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\system32\igfxpers.exeC:\WINDOWS\system32\igfxsrvc.exeC:\WINDOWS\RTHDCPL.EXEC:\WINDOWS\sm56hlpr.exeC:\Program Files\Iomega\DriveIcons\ImgIcon.exeC:\Program Files\AVG\AVG10\avgtray.exeC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Trusteer\Rapport\bin\RapportService.exeC:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exeC:\Program Files\AVG\AVG10\avgcsrvx.exeC:\Program Files\Microsoft ActiveSync\wcescomm.exeC:\Program Files\Belkin\Bluetooth Software\BTTray.exeC:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exeC:\Program Files\WinZip\WZQKPICK.EXEC:\PROGRA~1\MICROS~3\rapimgr.exeC:\PROGRA~1\AVG\AVG10\avgrsx.exeC:\Program Files\AVG\AVG10\avgcsrvx.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\WINDOWS\explorer.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\WINDOWS\system32\msiexec.exeC:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dllO2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllO3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exeO4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXEO4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exeO4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exeO4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTARTO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exeO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /cO4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /backgroundO4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exeO4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')O4 - Global Startup: Bluetooth.lnk = ?O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXEO4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXEO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie_ctx.htmO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dllO9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dllO9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dllO9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htmO9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htmO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cabO18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dllO18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO20 - AppInit_DLLs: WIKI.DLLO22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dllO23 - Service: Adobe Active File Monitor V9 (AdobeActiveFileMonitor9.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exeO23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exeO23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgfws.exeO23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exeO23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exeO23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exeO23 - Service: FsUsbExService - Teruten - C:\WINDOWS\system32\FsUsbExService.ExeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exeO23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exeO23 - Service: O2Micro Flash Memory (O2Flash) - Unknown owner - C:\WINDOWS\system32\o2flash.exeO23 - Service: Acronis OS Selector activator (OS Selector) - Unknown owner - C:\Program Files\Acronis\DiskDirector\OSS\reinstall_svc.exeO23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exeO23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
--End of file - 11304 bytes

Nilesh :

so sorry to bother you .... but if you can see ... the log is not much readable

Nilesh :

can you post it once again

Nilesh :

?

Customer:

ok

Customer:

Logfile of Trend Micro HijackThis v2.0.4Scan saved at 17:12:25, on 09/03/2011Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: Normal
Running processes:C:\WINDOWS\System32\smss.exeC:\PROGRA~1\AVG& #92;AVG10\avgchsvx.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exeC:\Program Files\AVG\AVG10\avgfws.exeC:\Program Files\AVG\AVG10\avgwdsvc.exeC:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exeC:\WINDOWS\system32\FsUsbExService.ExeC:\PROGRA~1\Iomega\System32\AppServices.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\system32\o2flash.exeC:\Program Files\AVG\AVG10\avgam.exeC:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exeC:\Program Files\AVG\AVG10\avgnsx.exeC:\WINDOWS\system32\fxssvc.exeC:\Program Files\Acronis\DiskDirector\OSS\reinstall_svc.exeC:\WINDOWS\system32\igfxtray.exeC:\WINDOWS\system32\hkcmd.e xeC:\WINDOWS\system32\igfxpers.exeC:\WINDOWS\system32\igfxsrvc.exeC:\WINDOWS\RTHDCPL.EXEC:\WINDOWS\sm56hlpr.exeC:\Program Files\Iomega\DriveIcons\ImgIcon.exeC:\Program Files\AVG\AVG10\avgtray.exeC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Trusteer\Rapport\bin\RapportService.exeC:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exeC:\Program Files\AVG\AVG10\avgcsrvx.exeC:\Program Files\Microsoft ActiveSync\wcescomm.exeC:\Program Files\Belkin\Bluetooth Software\BTTray.exeC:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exeC:\Program Files\WinZip\WZQKPICK.EXEC:\PROGRA~1\MICROS~3\rapimgr.exeC:\PROGRA~1\AVG\AVG10\avgrsx.exeC:\Program Files\AVG\AVG10\avgcsrvx.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\WINDOWS\explorer.exeC:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Chrome\Application\chrome.exeC:\WINDOWS\system32\msiexec.exeC:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dllO2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllO3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exeO4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXEO4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exeO4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exeO4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTARTO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exeO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /cO4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /backgroundO4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exeO4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')O4 - Global Startup: Bluetooth.lnk = ?O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXEO4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXEO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie_ctx.htmO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dllO9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dllO9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dllO9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htmO9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htmO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cabO18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dllO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dllO18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO20 - AppInit_DLLs: WIKI.DLLO22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dllO23 - Service: Adobe Active File Monitor V9 (AdobeActiveFileMonitor9.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exeO23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exeO23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgfws.exeO23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exeO23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exeO23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exeO23 - Service: FsUsbExService - Teruten - C:\WINDOWS\system32\FsUsbExService.ExeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exeO23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exeO23 - Service: O2Micro Flash Memory (O2Flash) - Unknown owner - C:\WINDOWS\system32\o2flash.exeO23 - Service: Acronis OS Selector activator (OS Selector) - Unknown owner - C:\Program Files\Acronis\DiskDirector\OSS\reinstall_svc.exeO23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exeO23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
--End of file - 11304 bytes

Nilesh :

as you can notice , the logs it generates are neat & clean... (one line for each entry)

but the one you pasted is got messed up...

Customer:

yes i agree. But I don't know how to copy it differently - unless I can paste it on a spreadsheet and e-mail it to you?

Nilesh :

can you upload the file on www.wikisend.com ?

Nilesh :

& send its download link to me

Customer:

http://wikisend.com/download/521568/logfile.txt

Nilesh :

great... i'll study it & let you know the fix in few minutes

Nilesh :

please run HijackThis (by double clicking HijackThis desktop icon).

Click Do a system scan only. A scan result will be shown with checkboxes.

Search & checkmark all the entries which are mentioned below in BOLD.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Gunter Kugler\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O20 - AppInit_DLLs: WIKI.DLL

search for dll name wiki.dll in your C:\ drive

Press Fix Checked to fix all of them .

Please scan again to make sure that all the entries are fixed.

Restart the PC. After restart see if the problem persists. If yes, just copy & paste fresh HijackThis log & send it to me. I will inform you if any entry remained to fix.

Nilesh :

pls skip this step "search for dll name wiki.dll in your C:\ drive"

Nilesh :

do it after restarting your computer

delete wiki.dll when found

Nilesh :

let me know how it goes

Customer:

I have rebooted and deleted wiki.dll

Customer:

so far the error message has not appeared again

Customer:

can I try it out for a while before I click on accept?

Customer:

I want to reboot and see how it goes

Nilesh :

sure... take your time....

let me know if you get the same error message again

Customer:

I did not get the same error message any more, but this one:

Customer:

Microsoft visual C++Runtime library

Customer:

Runtime error

Customer:

Program: C:\Program Files\Belkin\Bluetooth Software\BTTray.exe

Customer:

I shall reboot and check again

Nilesh :

ok

Customer:

everything seems to be OK now.

Customer:

Thank you very much

Customer:

do you want me to click on ACCEPT

Nilesh
Nilesh, Computer Software Engineer
Category: Computer
Satisfied Customers: 655
Experience: 2 years of Experience in computers & dealt with numerous problems till date
Verified
Nilesh and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Nilesh Your Own Question
Nilesh
Nilesh
Nilesh, Computer Software Engineer
Category: Computer
Satisfied Customers: 655
655 Satisfied Customers
Experience: 2 years of Experience in computers & dealt with numerous problems till date

Nilesh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to get an app that will play DVD's that are
I am trying to get an app that will play DVD's that are formatted prior to Windows 10. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
On my Windows XP laptop I continually get kicked out of
On my Windows XP laptop I continually get kicked out of websites and back to my yahoo homepage (75% of the time) or my yahoo email (15%) or other websites (10%). I've scanned for malware and it comes … read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
OneNote crashes on me a lot. I get the message it is not
OneNote crashes on me a lot. I get the message it is not responding. When I close it, I get this message. The exception unknown software exception (0ex0000002) occurred in the application at location … read more
Bryan
Bryan
IT Consultant
8,745 satisfied customers
How do I recover my google password. Password about 5 months
Password ***** 5 months ago, I think also with the user name 5 months ago … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I am an existing customer.I want my magicJack installed and
I am an existing customer.I want my magicJack installed and get ready to start dialing … read more
Moses C
Moses C
Bsc
202 satisfied customers
I think Firefox just installed and update. It seems to be
I think Firefox just installed and update. It seems to be maxing out my CPU unit and it is freezing and crashing within only minutes of my starting it up. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
36 satisfied customers
I just need to reset my password for trapshooters.com.
I just need to reset my password ***** trapshooters.com … read more
Moses C
Moses C
Bsc
202 satisfied customers
I have Edge, and it says my computer is locked. I'm getting
I have Edge, and it says my computer is locked. I'm getting a critical alert from Microsoft that my computer is infected by a virus or spyware, error #268D3, the phone number they give is(###) ###-###… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Marvin Chin here. Pc win 10. Pc recently updated with a
Pc recently updated with a solidstate HD after a crash. only problem is I cannot hear music from Linein using Realtek audio Manager. Drivers are updated. just not sure how to select the linein jack. I know the input is there. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
I did a mess. I somehow have icons that are the real folder,
i somehow have icons that are the real folder, if i delete the icon, the contents on the other hard drive deletes itself … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
I send e-mails but they are not received. I recently talked
I send e-mails but they are not received. I recently talked with Microsoft. My case no. is(###) ###-####… read more
PC_Wizzard
PC_Wizzard
IT Technician
32 satisfied customers
I need a factory reset disk for a K55A lapt, ASUS K55A, My
My friend forgot his password ***** a Win 8 upgraded to a Win 10 .. asked me if I could fix it ... I think he earaded the partition ... cause I cant do a factory reboot … read more
Mr.Med
Mr.Med
893 satisfied customers
It is my phone.. It is my phone that is blocked. Alcatel
it is my phone. My name is*****: What's the brand/model/Operating System (OS) of your computer? Customer: It is my phone that is blocked … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I think I got scammed by support sapien, how do I know.
I think I got scammed by support sapien, how do I know … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
I CAN'T GET INTO MY EMAIL. I CAN'T REEMEMBER MY PASSWORD AS
I CAN'T GET INTO MY EMAIL. I CAN'T REEMEMBER MY PASSWORD ***** I HAVE NEVER BEEN ASKED FOR IT. HELP!! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
IE Website Error Looping....cant get into any browser. HP
IE Website Error Looping....cant get into any browser … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
14 satisfied customers
Im having trouble with TV giving message. Check your
check your connection and make sure your connections are tight and correct. Make sure your DVR is undone and re attached. Im not getting any other messages. I really need help ASA. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am having trouble opening Word Office Home & Student 2016
I am having trouble opening Word Office Home & Student 2016 for PC which I purchased 2***-**-****. I was given a Product Key (D4T9C-X7X43-M3G7K-VKMWM-Y2D7Z) . I do not know if this is still a valid "p… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x