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Hi there, I may be able to assist you with this problem.
A couple of questions, can you tell me what version of Word you are using?
And this just started happening today?
Does it happen in all word documents or just one specific one?
Ok, let's try a couple of things.
Close out of word completely.
Then go to Start -> Run and in the box, type in:
This should open up word in safe mode, try creating a new document and use track changes to see if it freezes.
Can I open the document that was causing the problem and try that one?
Any document will work.
That works O.K., no problems
Alright, the most likely cause is an addin that is causing the problem as safe mode disables all addins for word.
Did you install anything new today for word?
No but I installed an addin for Excel just this week.
Do you know which specific one you installed?
Try clicking the office button (upper left corner) then going to Word Options.
Click on Add-Ins.
Something like this should come up:
Under Active Application Addins, check if that one is there and if so, disable it.
I have Adobe PDF maker which I've been using awhile, maybe that is corrupt.
Business contact manager
Google desktop office
Microsoft business solutions.gobltygook....
There are a couple of options we have now so let's try this first before we start disabling addins.
Close out of all Office programs completely (word, outlook, excel)
Then go to start -> run
In the box that comes up, type in this:
this should bring up the add/remove programs screen.
Choose the Microsoft Office option then click on Change.
Follow the instructions on the screen to REPAIR office.
This may take a little bit, once it is done, try that document again and the track changes feature.
Let me know if that works, if not, we can disable all the addins then reenable them one by one to see which is corrupting Word.
O.K., its working at it now
Just let me know how it goes.
About 2/3 done
Hasn't moved much in 10 minutes
Hmm, it usually doesn't take this long.
Can you press CRTL + ALT + DELETE.
Go to the performance tab and check the CPU Usage.
3-5%, some spikes to 30%
Hmm, seems like the repair froze.
I would give it another 2-3 minutes and if it still does not move, use CRTL + ALT + DELETE and end that process. Try to re-run it after.
O.K. I shut it down
Try word not, it might have repaired that part of it
Just a thought
I did have a search screen up, just noticed that. Would that make a difference? I was trying to find a file.
Doesn't work at all now, can't boot it
Insufficient memory or disk space.
Word cannot display the requested font
Ok, please bookmark this page so you can come back to this chat (CRTL+ D).
I had to shut it down.
You will have to reboot then run the repair function.
You can get back to me via that bookmark.
Also, do you have an office installation cd?
Yes, somewhere Do we need it?
Only if the repair freezes again, hopefully it won't.
O.K., I found Microsoft Office XP Professional. This must be the one. I had Windows 2000 before this
XP Pro isn't the same as 2007 though.
Office XP Pro that is
Anyway, is the repair in process?
The message is that it didn't system configuration did not complete successfully.
I found the disks Office Pro 2007
Ok so when you tried to repair, it gave you that message?
Ok, looks like we have to un-install and reinstall. With the disks, you have the CD key right?
The product key?
It should be on the cd case that came with it. Making sure we have everything before we uninstall and reinstall.
On the back side
Please copy this link into your browser.
I have another disk that says Reinstallation CD Microsoft XP Professional Service Pack 2
That is for the operating system.
The Office Pro 2007 is the correct one.
Please click that and download/run the file.
That tool is made my microsoft and will un-install Office for you in cases when the installation/repair becomes corrupted.
Once it is uninstalled, put the Office Pro 2007 CD into your cd/dvd drive and reinstall Office.
I would recommend rebooting after the uninstallation (it will probably ask you to do so anyway).
Sorry this process is taking so long but we ran into some problems with the repair utility for some unknown reason.
I'm scared shitless here
Should I press Next and Uninstall the operating system?
It's not the operating system, it is just uninstalling office.
And you download and ran the file in the link I sent correct?
O.K., here goes
The FIX IT wizard that you download is there to help you uninstall Office. Nothing else on your computer will be affected.
I clicked next and it disappeared.
Can you check your start menu and see if the Office links are still there
Yes, everything is the same as it was
Do they open?
No, nothing works right
Does it say link is missing or does it give you another error?
It says its trying to load something called Office 2007 Hybrid
Please go to Start -> Run. Appwiz.cpl
Look for the Microsoft Office and instead of clicking Change, Click on REMOVE
Am I going to lose all my e-mail?
Do you use Outlook?
Imap account or Pop account?
Can you start Outlook?
Ok, Go to Start -> Programs -> Microsoft Office -> Microsoft Office Tools -> Microsoft Office Diagnostics
I have application recovery but no diagnostic tab
It just finished uninstalling the system
Do I want to reboot now?
Wow that took a while...
Yes then re-install
You mean put the cd in the tray?
When you said it disappeared, I thought it ran into a problem.
Should I put the Office Professional 2007 cd in the cd tray when I reboot?
After you reboot when windows starts up.
O.K., I'm going to reboot. Come back to this afterward.
Hi, are you there?
I waited around last night and it seemed you had left so I shut down. To recap, I reloaded the software and everything seems to be working O.K. There is one problem Word document that must be corrupt for some reason because it has been causing everyone a problem. I can't open it from e-mail, and it causes Word to crash. Something is wrong with that document, might have some HTML code in it or something, I don't know. Anyway, a big thanks for your help.
http://wikisend.com/download/444374/WMS_Pricing Questionnaire-Draft 1_revised.doc WMS_Pricing Questionnaire-Draft 1_revised.doc
I ran a repair on it and found two errors:
I have tried to save it after it repaired the errors but when I reopen it, they are still there.
The repairs aren't sticking for some reason.
Tried to recreate the document by copying over the contents but still got the same two errors!
O.K., so it's not just my computer. That's all I needed to know. I've started other new documents and haven't had any problems so just something about that one that got corrupted.
Thanks again, you've been a terrific help. I'm going to hit Accept now.