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Nimman
Nimman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 479
Experience:  Many years experience. Diploma In Computer Engineering. CCNA , CCNP
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I have uninstalled Office 2010 on my new laptop as all my documents

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I have uninstalled Office 2010 on my new laptop as all my documents are in 2007 and I have installed my copy of 2007. On first doing this I opened my files OK but now I can't open them. 1st I get a dialogue box asking if I want to allow the programme to change my computer and then I get another box sayiong there was a problem sending the command to the programme. Might I have left some 2010 components on my computer accidentally? If not, why won't 2007 work now? I can open all my documents on my daughter's computer which also has 2007

Nimman :

Hello there, Thanks for using Justanswer.

Nimman :

Do you have the MS office 2007 disk now ?

Customer:

Yes

Nimman :

First bookmark this page, You may need to restart the computer during this fix. You can use this bookmark to come back to this page.

Customer:

Sorry I'm a novice, how do I bookmark?

Nimman :

Which browser are you using ?

Customer:

Internet explorer

Nimman :

On the top right corner can you see Favorites button ?

Customer:

Yes

Nimman :

Click on it and Select Add to favorites

Customer:

Thanks, XXXXX XXXXX know that was called bokkmarking!

Customer:

or even bookmarking!

Nimman :

Oh , Done it ?

Customer:

Yeop

Customer:

Sorry my spelling is bad this morning

Nimman :

Leave it . :)

Nimman :

Now download the fix that removes 2007 and 2010 .

Nimman :

2007 Click Here

Customer:

Where is the fix? Do I go to control panel

Customer:

OK thanks

Nimman :

2010 Click Here

Customer:

I presume I just run this

Nimman :

Save it on desktop and Run it

Customer:

I have set 2007 to run, but can't do 2010 until 2007 has finished. Is that correct

Nimman :

Yes, Finish 2007 first .

Nimman :

After that run 2010 .

Customer:

Ok I'm onto 2010 but I have a dialogue box which says Can't find script engine "VBScript" for "C:\Users\AppData\Local\Temp\Fixit\offscrub10.vbs. Do I just click OK

Nimman :

Its not working ?

Customer:

there's nothing on the desktop now. i pressed the OK button on that dialogue box and everything disappeared

Nimman :

Remove the 2010 fix , Download it again and Run it

Customer:

Ok that's in process

Customer:

Same dialogue box has come up. Is it because I uninstalled 2010 yesyerday?

Nimman :

Right click on it and Select Run as Administrator .

Customer:

Right click on what? I only have your screen here

Nimman :

Right click on the Fix which you have downloaded.

Customer:

But where is it? When I clicked on your shortcut a box came up and I just pressed run. I didn't save it anywhere. How do I save it?

Nimman :

Click on the link (2010 fix) and click Save button , not Run button .

Customer:

Ok I have redownloaded it and saved it to my desktop!

Customer:

Yes, I'm thick of course I knew how to do it! I've right clicked on the icon but it says nothing about running as administrator. Do I open it first and then right click the run button

Customer:

Should I have done the same for 2007 fix

Nimman :

Yes.

Customer:

OK. I have now saved both of them! Shall I start the whole process again with 2007

Nimman :

Yes, Run it .

Customer:

Have done 2007. Will now do 2010

Nimman :

Ok .

Customer:

OK. I have had that same dialogue box come up again on 2010

Nimman :

Leave it , Install 2007 now.

Customer:

K

Customer:

It's installed

Nimman :

Now check if its working.

Customer:

no it's not.

Nimman :

Showing any error ?

Customer:

Just the same dialogue box that I wrote in my original question

Nimman : Do you want the following program to allow changes to this computer?

 

Nimman :

This is the error you getting ?

Customer:

Yes and when I click yes I get a box saying there was a problem sending the command to the programme. When I uninstalled 2010 yesterday it asked if I wanted to uninstall all components and I didn't click the box to say yes. I know I should have done. There are 2 programmes on my computer that are not on my daughter's. They both begin MSXML 40 SP2. Do I need to uninstall these too?

Nimman :

Do you have Word Shortcut on your desktop ?

Customer:

On my task bar

Customer:

And no, it doesn't open up. I still gat the same dialogue boxes

Nimman :

Right click on it , Select properties.

Customer:

There isn't a properties on the taskbar dialogue box

Nimman :

Press and Hold Right click on it , Drag to desktop and select Create shortcut .

Customer:

I've put one on the desktop and clicked properties

Nimman :

Under the compatibility tab Enable Run this program in Compatibility mode , Select Windows XP SP3 , and Enable Run as Administrator.

Nimman :

Click ok , Double click on that shortcut after that.

Customer:

Ok I've clicked OK is that right

Customer:

No still comiong up with the dialogue boxes

Nimman :

Click Start > Select Control Panel

Customer:

Yes

Nimman :

Now on the top right corner type UAC (inside Search box)

Customer:

Yes

Nimman :

Then Click Change user Account Control setting

Customer:

Yes

Nimman :

Drag the bar to the bottom ( Never notify ).

Customer:

Sorry I don't understand that

Nimman :

Have you opened User account control settings ?

Customer:

Yes I've moved the bar to never notify. Do I click OK now

Nimman :

Yes

Nimman :

Now Open MS Word.

Customer:

Ok. The dialogue box asking permission to change settings came up and I clicked yes

Nimman :

Same Error ?

Customer:

It's opened! Shall I try one of my documents?

Nimman :

Yes,

Customer:

Still can't open my documents

Nimman :

Can you open MS word ?

Customer:

Yes I can open Word from my shortcut

Customer:

Just can't open any documents on my computer or my memory stick

Nimman :

Remove the Compatibility from the shortcut

Nimman :

Remove Run as Administrator also..

Customer:

done that

Nimman :

Check if you get same error now.

Customer:

No opened up straight away

Nimman :

Try your saved documents

Customer:

My documents have opened too

Nimman :

No errors now ?

Customer:

don't seem to be. Can open documents on desktop and on memory stick

Nimman :

Good. Double check if you get any errors.

Nimman :

If it is solved press Accept button,

Nimman :

Reply if you get any error.

Customer:

Do I have to keep the UAC down at that level for it to work

Nimman :

Yes, Keep it down.

Customer:

Does that not leave me open to anything, because it says it's not recommended

Customer:

And can I remove the fix its from my desktop to the trash bin

Nimman :

Yes. Remove it

Customer:

Yes I can still open the documents

Nimman :

Good to hear that.

Customer:

OK from taskbar too

Nimman :

Good.

Nimman :

Click Accept button if you are satisfied by my help

Customer:

Thank you. Is it likely that I'll have this problem again

Nimman :

No it wont .

Customer:

Good. Thanks

Nimman :

You are welcome.

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