How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Matt Your Own Question
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3179
Experience:  BSc (Hons) Software Engineering, 8+ years experience as IT Support
Type Your Computer Question Here...
Matt is online now
A new question is answered every 9 seconds

Why wont Microsoft Office 2010 load on my computer

This answer was rated:

Why won't Microsoft Office 2010 load on my computer?

Hi, and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting with your question.


Please go to Start>Computer>right click on the cd drive listing and click 'Open'. Does it bring up the contents of the disk?

Customer: replied 6 years ago.


It says "Insert a disc"; "Please insert a disc into drive E:."

Ok, is the Office disk inside the drive? Do you have the 25 digit product activation code for Office 2010?
Customer: replied 6 years ago.

The disc is in my hand, but only because when I right clicked on the dvd drive to click open the computer spits it out. (I have an HP touchsmart desktop)


I do have the 25 digit product activation code.

Thanks for the clarification.


Please visit the link below to download and install MS Office 2010 directly by entering your product activation key:


Hope this helps.


Keep me posted.



Matt and 2 other Computer Specialists are ready to help you

Related Computer Questions