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Hello and welcome to Just Answer. My name is David.
Hi I am Cheryl
Uninstalling SP3 can be a difficult process and complex so if you are having trouble with IE I would recommend reinstalling SP3 to resolve the current issues.
Then reset IE by clicking the Tools menu then Internet Options then the Advanced tab then reset.
but I cannot connect to the internet to do that
Then click reset again to confirm and then restart IE and it will reset to default settings.
there is a totally different IP address on the wired connection
So do you have another browser on the computer that you can use?
I have not tried removing the ethernet cord yet and dont know if that will help but I messed something up
yes I can use Google Chrome or Firefox
Try this. Click Start, then Run then type CMD on the command line and press Enter. On the command line type 'netsh int ip reset c:\resetlog.txt' without the quotes and press Enter then reboot.
Then after the reboot try connecting with Firefox or Chrome
ok just a sec while i get that done and see what happens
Ok. Note that you will have to reboot in order for the command to take effect.
If the issue still occurs after doing the "netsh" command so that you cannot access the Internet click Start, right click My Computer, click Manage then Device Manager then find the network adapter you are using in the list of devices on the right pane and then right click on the adapter and click Uninstall and then reboot and let Windows reinstall the driver.
says netsch is not recognized as an internal or external command, operable programs or batch file
Ok. So use "netsh" rather than "netsch"
and then it should work.
i am waiting now for it to reboot
when i hit enter nothing really happened just went to next line so i set it to restart
Yes, that would be correct.
What the command does is reset the TCP/IP software in Windows, also called the TCP/IP stack which should resolve the issue if the problem is specific to TCP/IP
now it is not shutting down for me and i dont know why that is since it always did b4
i think i see the problem spyware terminator is running a scan it is closing it out now
If there is a message on the screen stating that it is saving settings give it a little more time
so basically should i just stop using IE7 since it hangs
i cant remove and reinstall it since SP3 was installed after IE was installed and it hangs everytime i try to use it
No, try the reset procedure above because that should resolve the IE7 issue
It will reset IE back to default settings
ohhhhh ok it is still working on shutting down so i will wait for it
but i have to say i am not a patient person hehehehehehe
to bad i didnt come to you first when all this started dang i know better now
Yeah sometimes it takes a bit longer for the computer to shut down depending upon what it is doing at them time
it is now restarting
that will reset the internt connection driver??
Just the TCP/IP software
The second procedure above will reinstall the network adapter driver
ok it will be just a bit now b4 i can see if it helped
ohhhh ok so if the ip addy is still wrong i need to uninstall the network driver?? and let windows reinstall it??
Well the IP address may be different and the computer still able to access the Internet
So test by trying to connect to a web site with Firefox or Chrome
and if that does not work then reinstall the network driver
ok got it
it is taking longer than usual for the connection to come up so i take it the puter is still executing the command i did??
The command is completed however yes, it is applying the new settings.
does it normally take this long?
It should not take this long to start. What does it display on the screen?
everything is on the scree but my verizon internet security suite icon and on the task bar it has the viss,spyware terminator, spyware terminator update, norton 360 which i need to remove it just epired, snoop privacy, shield, and volume control
Ok so if the Verizon Internet Security suite icon is missing click Start, All Programs and then the Verizon software should be in the list of programs.
generic host process for Win32 Services encountered a problem and needs to close.
do i send or not??
and my task bar changed from blue to gray
from rounded to square
That sounds like issues due to uninstalling SP3. No need to click the Send button.
oh no i really did it this time didnt i
The blue to gray task bar sounds like the video driver may need to be adjusted.
The square start button is a standard Windows setting that can also be changed.
So all of that is fixable.
For now just try getting on the Internet
and then reinstall SP3 which should resolve those issues
and then reset IE 7 to fix IE 7
So if it has finished booting try accessing the Internet with one of the browsers
i am trying to open firefox however i also tried to open start menu and it did nothing
Press CTRL, ALT and DEL at the same time
and then click Task Manager
brought up the processes
and then click File, New Task
and type 'iexplore -extoff' and press the Enter key
Let me know if Internet Explorer appears
so far no neither has appeared
Ok then it sounds like it could be shutting down because that is another reason why the task bar would turn gray
So task manage did not appear?
yes the task manager did appear but ie and firefox has not appeared
Ok then click File then New Task and type Firefox.exe in the New Task box.
and press the Enter key.
does it matter if i am in applications or processes
No because the New Task menu is a separate item
ok but it still is not appearing
firefox that is
Ok then next type CMD in the New Task window and press the Enter key
if is appears type 'ping www.google.com' and press the Enter key.
and let me know if you receive four replies
ping request could not find host www.google.com. Please check the gain.
Ok then type 'ipconfig /all' and let me know if the network adapter has an IP address, subnet mask and gateway listed
autoconfigure ip address: 169.254.197.237 subnet mask 255.255.0.0 default gateway: empty
Ok so the computer is not yet able to connect to the router and get an IP address. The computer is connected to the router using a network cable correct?
the ip address on all the other computers is 192.168.1.1
Ok then that IP address range would come from a router such as a Linksys router
i have it plugged into my modem/router thru ethernet cord
Then next run the netsh command again and reboot. Since it sounds like the uninstall of SP3 was not complete before the reboot
the modem/router was supplied to me by verizon
the SP3 uninstall may have impacted the netsh command
Also, I have to step away from the computer for about 15 minutes
so will do that while you reboot the computer
ok i can do that and np
gives me time to do all this
Ok then I will be back in about 15 minutes
I will switch this chat session to what is called a Q & A format temporarily and back to chat when I come back.
now my local are connection status says limited or no connectivity. then it goes on to say you might not be able to access the internet or some network resources. this problem occurred because the network did not assign a network address to the computer. i have options of looking at the details or repair or close. i will await for you to return to see what i do next. thanxx!!!
Upon doing - net stop dhcp - I got The DHCP Client service is not started. More help is available by typing NET HELPMSG 3521. So then I typed in - net start dhcp - and got the following response The DHCP Client service is starting. The DHCP Client service was started successfully. I am thinking YAY but when i type - ipconfig/all - the Autoconfiguration IP Address : 169.254.197.237 Subnet Mask : 255.255.0.0 Default Gateway : (empty)
Does the Remote Procedure C........ (RPC) hane anything to do with this? Everytime I close the cmd window, it does not close all the way and remains on the task bar. When that happens, I need to restart my computer thru the task manager. The RPC server was unavailable when I tried to release the ipconfig the second time after I got the error message when I tried to renew the ipconfig. What do I try next please?? I hope I havent confused you and have included all the info you need to proceed! Thanx!!
I also keep getting the Generic Host Process Error that closes. It seems it happens every time I restart my computer though it does not shut down the computer. Not sure what to make of that??
I got the RPC error when I tried to do the release so I will restart the computer to enable everything again and start from the top with the dhcp start then the release and renew and i will let you know what IP Address I get after all that but it will take a bit to get it done.
GRRRRR!! Here is a log of what happened in cmd window
-net stop dhcp-
The DHCP CClient service is stopping.........................
The DCHP Client service was stopped successfully.
-net start dhcp-
The DHCP Client service is starting.
The DHCP Client service was started successfully.
Windows IP Configuration
An error occred while releasing interface Local Area Connection: The remote procedure call failed.
Windows IP Configuration
An error occured while renewing the interface Local Area Connection: The RPC server was unavailable.
Then the computer shut down by itself thru the RPC. I will try it again just to see if the same thing happens because I did not wait when the restart started. I went straight to command window and started working. Now I will wait until all process have loaded and try those steps again and let you know what happens.
Ok this time I was able to get all the way through to the ipconfig/renew at which time I got an error
An error occured while renewing interface Local Area Connection : the parameter is incorrect.
Of course doing the ipconfig/all brings up the same IP Address same Subnet Mask and an empty Gateway Default
What do we do now??
I wished I had the XP installer disc, things would be so much easier but as I don't I will continue with uninstalling the network driver to see if that helps.
While I was waiting for the computer to finish the release process, my husband came home and I began helping him put away the groceries. When I came back to my computer, it was in the process of rebooting and after it restarted I got a different error message. The spywareterminatorupdate shows Access violation at address 755D6A80 in module 'msctfime.ime.' Write of address 71AA0188. - I dont know if this has anything to do with anything we are working on but since I have no idea what happened while I was away from the computer, would it be worth the time to redo the release and renew??
Otherwise, I will just continue with the driver uninstall and see where that gets me. I await your answer.
Now it wont make a difference if I download the file to Vista OS and then move to flash drive? It is not letting me download it directly to the flash drive. It will also take over an hour to download then I will have to move the file and then install it so it will be quite awhile b4 I know if it works or not. Basically, I want to make sure downloading it to a Vista OS and then moving the file to Windows XP OS wont be a problelm.
Also I tried to get to the Device Manager thru My Computer and all I get is a flashlight until the error message comes up about the Generic Host Process for Win32 Service after I close that out the I get a message the computer will shut down in 1 min authorized but NT AUTHORITY/SERVICE. I am rebooting once again to see if I can get to the Device Manager thru the Help and Support Page since that was the only other thing I could think of to get there. Should I even worry bout doing that if I am going to reinstall the SP3 pack??
Anything else will need to wait until the download transfer and upload are completed.
I was able to get it to run but now it is stuck on Checking product key. It has been on that for over 2 hours and I know that isnt right. What can I do to get it started again.
I has some trouble with the RPC server last night but so far this is what I am having trouble with. Any suggestions?? And no I havent even tried to get on the internet today. I was just trying to get that SP3 pack installed.
I did close the upload and it disappeared off the task bar but the window is still open. I tried to restart the upload but after it was done extracting the files, a Setup Error occured saying Setup has detected that another update is in progress, Please complete that installation or removal and try again, I also opened up Task; Manager to get to my f drive and that is also still on the desktop even though I closed it out. Same with the extracting files and Setup Error boxes. It looks like those are still running even though they have been closed out?? Should I redownload the SP3 pack, restart my computer and try the whole process again?? Where do I go from here?
That's the problem though. There is nothing under task everything is hanging up on the desktop. I can see them but you can't do anything with them. Since they were already closed, you can't close them again. They are visible on the desktop and it appears they are still running some place since SP3 pack won't begin installation as it is detecting one already running. There is nothing I can do but open the start menu and restart computer or turn it off. So now what do you recommend.
I know you havent heard from me for awhile but I have been having major problems. I think I totally messed up something cuz now it wont even boot to the desktop. I am getting a blue screen with an error message stating windows is not being started as it is detecting a problem and I should uninstall any new hardware or software I may have installed. I took off the flash drive but I cant get into to take of the Windows SP3 files I transferred from the flash drive to the desktop. When I try to start it in safe mode, I am getting multi disk and I know that isnt right but I am not sure how to get rid of that. The blue screen told me to go into BIOS and disable the cache and shadowing but hehehehehe I dont know how to do that but I did find a Load Defaults which resets every option back to the way it was when the system left the factory.
I really dont know what to do now and I am sure it all came about because I shut the computer down after it was on Windows is shutting down for over 4 hours.
I can send you the blue screen stop codes if you need that. If we can eliminate the multi disk items that come up in the safe mode, I think it will then load and not go back to the blue screen. Beyond that, I am all for restoring defaults when it left the factory.
I await to hear from you and will leave this open.
It didnt work. It went right back to the blue screen. Here is what it says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stope error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.
*** STOP: 0x000000ED (0x8A98D8F8, 0xC000007F, 0x00000000, 0x00000000)
As I have said before, I have tried going into the safe mode, I have tried going to the Last Known Good Configuration, I have gone into Setup where I was going to disable the caching and shadowing but I didnt find it, and I am not beyond resetting to factory defaults. I am still getting the multi (0) disk(0)rdisk(0)partions(2)\WINDOWS\System32........before all the listed items and then it reverts back to the blue Stop error screen. The only new hardware installed was the flash drive which I removed and the only new software I installed was the SP3 pack which I cant remove because I cant get to the desktop before the blue Stop error screen returns. It looks like the only way to possibly get to the desktop is to disable the caching and shadowing and I am not sure that will work at this point either. Any other suggestions??
I am getting close to pulling out my hair. I know some of this is my fault by not letting it finish whatever it was to finish but 4 hours of Windows is shutting down is not right!!!! I did not add any software to this computer that cannot be reinstalled which is why I am so willing to restore factory defaults. Well let me know what our next step is and we shall see what if anything works.
There is nothing on the computer that I can not replace but I am not the first person to own this computer so if there is an Adminstrator Password, I dont have it. I have been able to change the accounts around without a password XXXXX I never have looked to see if there was a password XXXXX with this account. When I have pressed F8 before, I did not see an option to repair computer. I found Load Defaults in the Setup Menu under F2, but still not being the first to own this computer, I dont know if it has a password. What do I do now?? Sorry it took me so long to get back to you, I ran into other problems with my account on here. Isnt life wonderful? Full of stumbling blocks and then there is sunshine. Hehehehehehe I await your instructions.
That didnt work either Here is the screen I got:
Phoenix ROM BIOS PLUS Version 1.10 A09
Copyright 1985-1988 Phoenix Technologies Ltd
Copyright 1990-2004 Dell Inc.
All Right Reserved
Dell Sysytem Dimension 4700 Series
BIOS version A09
Floppy diskette seek failure
Performing automatic IDE configuration...
Drive 0: Disk Drive
Drive 2: CD-ROM Device
Drive 3: CD-ROM Device
Strike the F1 key to continue, F2 to run the setup utility
Ok so far so good so I press F1 to continue since I dont need to go back into the Setup again and what do I see but
We apologize for the inconvenience blah blah blah and the options to open in Safe Mode, Safe Mode with networking, Safe Mode with Command Prompt and Last Know Good Configuration all of which send me right back to the blue Stop Error screen.
So what steps do I take now? I cant seem to get anything but the blue error screen so I am not sure what to do now. F2 is Setup and F12 is Boot Menu. When I tried to get into Advanced Options I got Keyboard Failure. So it is still looking for floppy diskettes I guess. Ok I await your next set of instructions.
Ok so next I need to know under what menu was the Load Defaults option? Was it under the F8 menu?
Also, download the file at the link below:
and then burn the file to a CD using the "burn image to disc" feature of your CD burning software.
Then place the CD into the CD drive on the computer having trouble and boot the computer. The computer should boot from the CD and then press a key on the keyboard when prompted and it will look like it is going to install Windows. At the first "Welcome" screen press the R key to get into the Recovery Console and then type in the Administrator password XXXXX prompted. Then on the command line type
and press the Enter key then type
and press the Enter key. And then reboot the computer (remove the CD) and let me know if it boots into Windows.
So far I am not having any luck getting that disk I made to do what it is supposed to do. When I reboot the computer, the Dell screen loads and I press R but it goes into the floppy diskette seek failure screen. I can press F2 to get into Setup Menu and F8 to get to the Windows Advanced Options Menu and I presume I can press F12 to enter the Boot Menu.
If I press F1 to continue from the failure screen it will go to partial Advanced
Options Menu with only Safe Mode, SM w/networking, SM w/command prompt or Start
In the Advanced Options Menu there is: Safe Mode, SM w/networking, SM w/Command Prompt, Enable Boot Logging, Enable VGA Mode, Last Known Good Configuration (your most recent settings that worked), Directory Services Restore Mode (Windows domain controllers only), Debugging Mode, Disable automatic restart on system failure, Start Windows Normally, Reboot, Return to OS Choices Menu.
Outside of the Safe Modes and Last Known options, I tried the Debugging Mode and they all went back to blue Stop error screen.
Should I try hitting F1, let the partial Advanced Options load, hit Safe Mode and enter then once it starts then hit the R key?
I have tried both disk drives and it looks like it is trying to run on the top drive but the Load Defaults screen takes over. I can get back to the blue error screen by going thru the safe mode and letting all the multi disk thingys load then the blue screen will come up. I sure hope I am not confusing you. I feel confused for sure. I await your response.
Ok I have been fiddling with this since I woke up again and I have redownloaded rc and burned it twice and I think I got it to work. I am now in the Windows XP Home Edition Setup
I have several options I can choose from but I think I know which I need to do next but I really wanted to check just to be sure. I can Setup Windows XP now, by pressing Enter or To repair Windows XP installation using Recovery Console, Press R or to quit Setup without installing Windows XP, press F3.
I am pretty sure you want me to choose the second option and then do the fixboot and then the fixmbr. Is this right??
I mispoke and it does have a dedicated keyboard port. Sorry bout that but it has been ages since I have seen the back of this computer. At any rate, I unplugged and replugged the original keyboard in and the lights went on then off like normal yet I couldnt get the Num Lock light to come on no matter how many times I hit the key. I plugged in the Sony keyboard from our Vaio computer and again the lights flashed and still I could not get the Num Lock light to come on. I rebooted the computer thinking it just might be hanging on something little thing stopping the keyboard from working but no it still won't work. I dont have a PS/2 keyboard let alone know what one of those are. I did try a wireless keyboard but that wont work without the drivers installed. I think I am batting 1000 and getting nowhere. Now what should we try?
I tried the Load Defaults and it is looking for a floppy of some kind. It says Floppy diskette seek failure, Press F1 to continue and F2 to enter Setup Utility. When I press
F1 thats when the multi disk runs and I briefly ever so briefly get the Windows screen and then it defaults back to blue Stop error screen. I do know that every time I reboot it does do the Floppy diskette seek failure so nothing I do actually gets me out of the Load Defaults session except to load a repair disk like I did with the disk I created through your links. So I can get that far but I really cant figure out just why the keyboard will work all the way through the process only to stop working when the disk loads. That doesnt make any sense to me at all.
Oh yes there are a number of USB Ports I can plug into, including 1 on the front of the computer which I normally use for the wireless mouse.
No that is supposed to display as part of the boot process for the disc and is not the issue.
So next let me know if you have any blank floppy disks. If so and if you have 6 blank floppy drives, next you should download the XP boot floppy program from the link below and then run it on one of the other computers you have that also has a floppy drive to create the six boot floppy set for XP. Then you can use the floppies to boot the computer and uninstall SP3.
Before I start this download, can I use the Windows XP reovery disks from my Sony Vaio Computer?
I bought the Sony in Oct 2001 and the Dell is newer than that. The Vaio is regular Windows XP home edition and the Dell is Windows XP Home Media Edition.
Are the 2 compatible by chance?
Ok I found out part of the problem I was having with downloading was I didnt open the program and run it. So once I found that out, I ran the program from the saved download and got as far as the command prompt asking what drive to send the info to. I typed e and the command prompt window closed. I waited and waited for the disks to be written but nothing happened. I tried at least 4 times and still nothing so I decided to setup the Windows XP laptop and external drive. I ran the program from the directly from the website and once again got the command prompt askiing which drive to wrtie the files to which I again typed e. I briefly saw a line under that but do not know what it said. I waited and waited for the files to be written and still nothing happened. Does it take a while for the files to be compiled and then written to the CD? Are the files supposed to be written immediately? Are we having fun yet?
I have double checked to make sure the external drive is drive E: and it is so what do I do now?
I know most computers have A: or B: as their drive but no matter how I look at it mine is Drive E: and nothing I have done can persuade the files to download and write to E: I have tried to extract them manually with no luck and I have repeatedly tried opening the program from disk and from hard drive. I even tried to save the files to my hard drive to write them to disk later and that didnt work. Both laptops have Drive E:. The IBM (Windows XP OS) has the external drive that is connected by USB port and the HP (Vista OS) has the DVD-R Drive installed. If I put a blank disk into either drive they both come up as Disk (E:) I do have access to HP (Windows7 OS) computer if that would make any difference but I am at a loss as to why it wont write the files to the CDs., Do you have any ideas?
Ok, I think I understand what is happening. It sounds like you are trying to get the application to write to a CD/DVD drive which uses letter E. The application you downloaded will only write to a floppy drive which uses a square 3.5 inch diskette such as what is depicted in the link below:
Do any of the computers, especially the one built in 2001 and the one having issues, support that type of disk?
If not then download the Ultimate Boot CD from one of the mirror sites at the link below and burn the image file to a CD in the same way you did for the rc.iso file. Then place the CD in the CD drive of the computer having issues and then boot the computer into the CD. Once it completes the boot process double click on the command line icon on the computer desktop or click Start, Programs and click the command line icon found in the menu. Then on the command line type
and press the Enter key. Then when the command prompt switches to drive C: type
and press the Enter key. The command prompt should then switch to C:\$ntservicepackuninstall$\spuninst . Then type
and press the Enter key. You should see command line output indicating that SP3 is uninstalling. Once it has completed type
and press the Enter key and then reboot the computer (remove the CD from the drive on reboot) and let the computer boot into Windows.
The Vaio computer does have the 3.5 drive but not one of the other computers have that. Even if I do make the disks on the Vaio I wouldnt be able to use them on the Dell as it doesnt have a 3.5 drive.
I can do what you ask as soon as you send me the link for the mirror site. Hehehehehe
We have been at this so long I feel like your computer buddy. I am on the IBM (Windows XP) right now but I can switch to the HP (Vista) at any time. So once I get the link I will follow your directions.
I am sorry I didnt answer before this but we went out last night with our kids and by the time we got home, I was hurting pretty bad so I spent most of today in bed. I never ever recommend back surgery to anyone. Mine has done nothing but make everything worse.
I have been trying and trying to get this working and yet all to no avail. I must have burned 4-6 disks and finally unpacked everything and loaded it to my flashdrive and still nothing is working. Let me start with the disks.
I remember from burning the rc disk that from some reason it didnt always boot up to cd which is the reason for so many burns. Every one of the disks when loaded into the desktop would say Selected boot device not available.
Not getting anywhere that way, I decided to make a bootable flash drive but once again I think I messed something up somewhere because I am getting Error loading operating system. Now I believe I am getting further with the flash drive than I am with the disk. Everything went through the boot menu. I had to do that since after the Dell window came up it would go to Floppy diskette seek failure.
The way I did the flash drive is unpacked the UBCD ISO image then copied it to the flash drive by way of send to: XXXXX XXXXX a feeling that I am missing something but I am not sure what. And I am not sure what you need from here to determine what I do next. Any ideas?
I just went through all the disks that I have burned over the last 8 days and I cannot find one that has the UBCD on it. Now I know for a fact I burned the UBCD as an ISO file to at least 3 disks and I cannot find one of them. So lets start from scratch with the UBCD and see where we get. I have the ubcd503 ISO file on my hard drive on the HP (Vista) laptop. How do I copy the ISO file to CD as an image?
I would rather work with CD if I can than the flash drive because I think I am missing a step or something when I try to copy the files.
Ok so to burn the iso image to CD, first download CDburnerXP at the link below and install on your computer:
Then follow the instructions at the link below to burn the iso file as an image to a CD
Then place the CD in the computer and reboot and let me know if it boots into a Windows like environment.
I am not sure what is happening but I will need to redownload the UBCD ISO file. Everytime I burn it to CD and then try to look at what is on the CD, I get a message telling me to insert a disk in the drive.
For some reason, it will look like the file is being burned yet it is not on the disk when you go to look at it so I am thinking that is why the flash drive had the error.
I am downloading the file from another mirror site since I had virtually no luck at the 100 downloads. I downloaded the UBCD ISO TORRENT file which was supposed to be 301 KB yet when I went to burn it to disk it stated it was 13 KB so now I am downloading the regular ISO file and that will take about an hour. I will finish the download, burn the disk, verify it, then try to boot the Dell with it. I will let you know what progress if any I get.
Ok I dont get what is going on but I have not only downloaded multiple ISO files but I have also downloaded 2 more CD burner programs and all are in vain. There is a parameter that I am missing or these disks when I open them would show the ISO file and not one of those disks I have burned is showing the file I "burned" onto the disk. So now to specifics. I have used CDBurnerXP, InfraRed and Free Easy Burner to burn the image from the saved file on my hdd. I am trying to burn the file to a CD-R 80 min/700MB disk. I have used these disks before and are the same as the disk I burned the rc ISO file to as well as the SP3 file. Since the file I am burning is only 301MB this should fit onto the disk, right? The burn programs are so easy to use a chimp can do it so it can't be that but I just dont know what the problem could be unless it is the program itself. Can I burn the program directly from the internet and if so, how?
Welll first if you have another computer that you can use to burn the disk try that first.
Also, when it fails to burn to disk are there any errors or other indications of failure?
Also, right click on the CD drive icon and click Properties with one of the burned CDs in the drive and see if Properties shows 301 MB of space occupied.
Ok so let me know if burning the disc on another computer works.
If that does not work then next please follow the instructions at the link below to burn the UBCD to USB (the download on that page contains the necessary modifications to run it from a USB flash drive):
How do I determine which Linux Distribution to use? I have read the help section but I am still at a loss as to which to use or does it matter? Which would you use? Now I really feel like a novice. Hehehehehehe
Use the installer application for Windows that you can download at the link below:
Then run the application after plugging a blank flash drive into the computer and follow the prompts in the application to install the UBCD flash drive image to the flash drive.
I am not sure what it is I am to be running but the link you have provided is not bringing anything up and I have tried both laptops.
I have been and still am at the Pendrivelinux.com site but I am not sure what Linux Distribution I should use from the list. When I plug in the USB flash drive, will the program select the appropriate one or do I need to select it? If I need to select it, I have no idea which one to choose or how to tell which would be appropriate for what I am doing. That is what I need the most direction on right now. So which do I choose?
Ok so since you have already downloaded the UBCD you only need to download the USB installer at the link below:
Then go through the install process (either click Run at the download window or save it to the hard drive and then double click on the install file then agree to the license and then click Ultimate Boot CD for the Distro (see the picture below) and then click Browse and navigate to the Ultimate Boot CD file you downloaded and then use the drop down box to click on your USB flash drive and then click Create (make sure the USB flash drive is plugged in)
HIP: HIP HOORAY I got a new screen and it is the Ultimate Boot CD V5.0.3 Alright we are on our way now. WOO HOOO!!! So I have this list to choose from. What would you like me to do next?
Good! So just to clarify, you were able to boot into the Ultimate Boot CD correct? If so choose the first option and it will boot into a Windows type environment. Then uninstall SP3 by following the instructions at the link below:
Use method 4 starting with step 5 to uninstall SP3.
Just to clarify YES!! I made it into the Ultimate Boot CD. But now I need clarification on my side. You want me to boot into BIOS?
There are the other options like CPU and HDD, Memory amd Others, Periperals, System, Parted Magic V4.10, UBCD FreeDOS and User-defined. Then it goes to Boot next device and Reboot with the last option of GRUB4DOS menu.
So again I need to ask, You want ME to boot into BIOS?
Ok so go to System Tools to get to the command line.
Dang!!! I ran into another problem. I used the c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe method to uninstall SP3 and I got the following:
c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Cjeck to mae sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location.
To be honest, I think that is why it hung on Checking Product Key due to not being able to access the Internet. Since I only have limited SP3 files, I wonder if it wouldnt be a better idea to repair the RPC and then get online to finish the rest of this??
I went into command prompt and typed "cd $intservicepackuninstall$\spuninst" and got this "The system cannot find the path specificed."
I typed "batch spuninst.txt" and got " 'batch' is not recognized as an internal or external command, operable program or batch file."
Is there something else you would like me to try? Should I try to install SP3 pack again?
Ok then on the command line navigate to the
directory and then type
and press Enter.
I ordered the backup discs from Dell and will do the Linux Mint later today. I do need to know about the UBCD flash drive I made. Should that be on a seperate flash drive with nothing more on it? Can I move that info from the flash drive I put it on to another smaller one? Should the Linux Mint be on its own flash drive? Should I keep it seperate and by itself?
I ask all these questions because I have 3 flash drives. A 256MB. 4GB and we just bought a 32GB. Naturally I want to get the most out of them but if the UBCD and Linux Mint need to be on their own flash drives, I will make sure that happens. I want to thank you again for all the time and effort you have put into this project and I hope I wasnt too ridiculous to work with and you have some hair left for the next major goof up!! Hehehehehe
I received the discs from Dell and am at a loss as to how to install what I need to fix the computer. I have Windows XP operating it shows all the programs I have put on the computer. Can I just fix the parts that need fixing?? or should I just start from scratch and how do I do that?
I can let you know what discs I got from Dell if that will help but I need to know you need that.
All discs state: ALREADY INSTALLED ON YOUR COMPUTER
Orange Disc - Operating System - Reinstallation DVD - Microsoft Windows XP Media Center Version 2005 with Update Rollup 2
Blue Disc - Application - For Reinstalling Dell Tools System Software
Contents: Antivirus Software - Support Software - Multimedia Software - Internet Software
Navy Disc - Application - For Reinstalling Cyberlink PowerDVD DX 8.2 Software for Microsoft Windows XP and Windows Vista
White/Black Disc - Roxio Creator Premier SD 10.2
I put in the Operating System DVD and booted it from F12 Boot Menu. I watched as it loaded all the files it needed to continue with the setup. When it finished loading all the video files and keyboard drivers, I got the following:
Welcome to Setup.
This portion of the Setup program prepares Microsoft(R) Windows (R) XP to run on your computer.
Which if you remember is the exact screen I got when you had me download the Windows XP files from Microsoft. (Please see above)
I know for a frigging fact that my keyboard is working during this process as it says to press F2 to use the Recovery Disc and foollishly I admit thought I could press F2 and use the OS DVD as a Recovery Disc which it wouldn't take so I continued on to hopefully install the Setup but can't get anywhere with it.
So now what do I do???????????????????/
I am using a PS/2 keyboard and it doesn't work. I don't have a USB keyboard that works at the moment. The Sony keyboard also will work up until the Windows Setup Screen then nothing seems to work. So any other suggestions??
And this is why you are the expert!!!! After unplugging the mouse and the printer ( both used USB ports) I made it to the EULA and now the software is repairing what damage I did by removing the SP3 which by the way I have told everyone I have talked to NOT to do. It says it will take awhile so as it goes, I think we finally are on the road to recovery!! YAY!!!! If I run into any more problems, I will let you know but I think I can finish the process. THANX so very MUCH!!
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