How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask namstech Your Own Question
namstech
namstech, Electrical Engineer
Category: Computer
Satisfied Customers: 2126
Experience:  M.S. Signals and Information Processing
31303650
Type Your Computer Question Here...
namstech is online now
A new question is answered every 9 seconds

My lenovo laptop is not working. It is turning on, but the

This answer was rated:

My lenovo laptop is not working. It is turning on, but the screen is dark. Could the screen be burnt out?

Najeeb :

Hello and welcome to JustAnswer!

JACUSTOMER-kihbqkio- :

Thanks

Najeeb :

Is the screen is very faint?

JACUSTOMER-kihbqkio- :

It is black - it is as if I have not turned on the computer

Najeeb :

Try to look in the dark, can you see anything or is it pitch black?

JACUSTOMER-kihbqkio- :

nothing

Najeeb :

What is model of lenovo?

JACUSTOMER-kihbqkio- :

Lenovo G550

JACUSTOMER-kihbqkio- :

Model name: 2958

Najeeb :

Does any light turn ON? Do you hear any beeps?

JACUSTOMER-kihbqkio- :

no beeps - at the bottom of the keyboard, there are 3 small lights that are on - the first 3 and the last light is flickering

JACUSTOMER-kihbqkio- :

Also, there are 2 houses at the top of the keyboard - the 2nd one (with a "1") in the house - has a light in it

Najeeb :

Try hard reset as follows:

Najeeb :

Remove the power cord, remove the battery.

Najeeb :

Press and hold the power button for 30 seconds and release.

Najeeb :

Now connect power cord only and try to turn it ON.

Najeeb :

Let me know what happens.

JACUSTOMER-kihbqkio- :

it is working - it says "start windows normally - do I press that?

JACUSTOMER-kihbqkio- :

never mind - windows is starting

JACUSTOMER-kihbqkio- :

can I put the battery back in?

Najeeb :

Turn off the computer and then put the battery back in.

Najeeb :

Then restart computer and check.

JACUSTOMER-kihbqkio- :

It is working - thanks

JACUSTOMER-kihbqkio- :

How do I prevent this problem in the future? What happened? ? ?

Najeeb :

This is a minor problem in which the static charges accumulate inside the computer such that they prevent the normal startup.

Najeeb :

If happens in future, just repeat the process.

JACUSTOMER-kihbqkio- :

Thank you

Najeeb :

You are welcome. You can click accept if satisfied.

Najeeb :

Take Care :)

namstech and 2 other Computer Specialists are ready to help you