How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Computer Question Here...
Bryan is online now
A new question is answered every 9 seconds

My Internet Explorer home page doesnt come up. No favorites

This answer was rated:

My Internet Explorer home page doesn't come up. No favorites come up, nothing. When I go through my Mozilla everything works fine. Any ideas as to why my Internet Explorer will not work. Any help will greatly appreciated
OS: Windows Vista
Hi, and thanks for using JustAnswer.

In IE, please go to Tools > Internet Options > Connections > LAN Settings; do you see any option checked there?

Customer: replied 6 years ago.
Nothing is checked.
I see, so you are unable to access any webpage (ex- at all, in IE? When did you start having this issue?

Customer: replied 6 years ago.
Quite a while back it did the same thing. I kept trying to fix it and all of a sudden it started working. I don't recollect exactly what I did. This time it started yesterday 2/2/2011
I see, and what's your security program? Is/was it Norton, by any chance?

Customer: replied 6 years ago.
The regular Windows protection plus Webroot anti-virus with spyware
I see. First off, please restart your computer and tap down the F8 key at bootup until the Advanced Windows Options menu comes up.

Select 'Safe Mode', boot into Windows in that mode, then go to Start > All Programs > Accessories > System Tools > System Restore > Choose a different restore point, then restore your system back to a date and time prior to when you started having this issue with IE.

Restart normally thereafter, and let me know if this resolves your issue all right.

Bryan and 6 other Computer Specialists are ready to help you
Customer: replied 6 years ago.
Well it appears that's just what it needed to get this thing back on track. I certainly appreciate the help/advice. Thanks Respectfully XXXXX