How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S. Your Own Question
Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8694
Experience:  Computer technician and founder of a home PC repair company.
Type Your Computer Question Here...
Frederick S. is online now
A new question is answered every 9 seconds

All of my mail has been deleted - including saved, sent, etc.

Resolved Question:

All of my mail has been deleted - including saved, sent, etc. This is not something I did and they were there last evening when last checked. Can I get them back? How did this happen? Thanks
Submitted: 6 years ago.
Category: Computer
Expert:  Frederick S. replied 6 years ago.
Hello and welcome to JustAnswer. My name is XXXXX XXXXX I look forward to assisting you with this and providing you with the information you need. Can you please tell me who your e-mail provider is (Hotmail/Gmail/Yahoo, etc.)? Thank you.
Customer: replied 6 years ago.
Expert:  Frederick S. replied 6 years ago.
OK - thank you for that information.Please note that we are not AOL. Now, AOL is currently experiencing an outage with their mail and you are one of the affected accounts. Please wait 4-6 hours for your e-mail to restore. It will definitely return. Hope this helps and puts your mind at ease; thanks.

(Reference - updates may be posted here (an ALERT was visible just a few minutes ago informing all users of the outage)- )

Customer: replied 6 years ago.
thanks frederick. I feel better already! But I did think I ws talking to AOL
Expert:  Frederick S. replied 6 years ago.
I'm sorry for any confusion that you may have experienced. AOL has no live support for most users. If you found this helpful, be sure to click Accept - thanks!
Frederick S. and 7 other Computer Specialists are ready to help you

Related Computer Questions