For Online Computer Support, Ask a Computer Technician
Please give the complete model number of the AIO printer.
this is the first step you need to follow
We have done this and it keeps going in to sleep mode we want to completely disable the sleep mode.
After this run a fax diagnosics test open this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3986399
We haven't done the fax diagnostics test.
please do that
Try to reset the printer by following these steps- turn it off, hold the # XXXXX 6 keys while and a little after turning it on. If this does not work try it with the # XXXXX 9 keys.
This may erase some of your fax and print settings, but may fix the sleep problem.
You need to update the firmware of the printer as well
after updating the firmware if the problem still appears you need to get the printer replaced from hp.
Are you there?
Please check this link: http://h30434.www3.hp.com/t5/Other-printing-questions/Officejet-4500-issue-with-Power-Save-Mode/m-p/296654
This is what HP says:If the issue persists, I regret to inform you that the issue is related with the hardware malfunction of the unit. However, as the unit is covered under warranty, I would be happy to process the request for a replacement All-in-One. However, the All-in-One is a collateral product, that is, you would be required to ship the defective All-in-One on receipt of the replacement. Therefore, you would be required to provide us the credit card information as security.http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/HP4500-officejet-wireless-ASLEEP-Power-Save-Mode/td-p/292832
Please ask in case you need further support or have any questions.
If all your question was answered to your satisfaction you may hit the accept button to reward the time we spent
I had to step away to get ready for work. I will have my daughter do what you suggest. Would we have to do this everytime the power save kicks on? I will see about maybe replacing this unit because it has had other issues since we bought it.
Can I either print the instructions or can I save them so I can perform it a little later?
no not all the time
If the unit is under warranty get it replaced asap as i gave you the evidence that this unit has a common problem regarding the sleep issue
If all your question was answered to your satisfaction you may hit the accept button to reward the time we spent.
one more question. When I hit the accept button can I come back to view our chat so I can follow the instructions you gave?
yes you can get it in your email as well