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I can not access my email ([email protected]), I do not remember…

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I can not access my...
I can not access my email ([email protected]), I do not remember my password. When I try to access your site for the password XXXXX send it to my old business email ([email protected]) that email and Company no longer exist. I need my password XXXXX to my wife's [email protected] Can you do this?
Please call me:
Linton Carl... Read full answer
I can not access my email ([email protected]), I do not remember my password. When I try to access your site for the password XXXXX send it to my old business email ([email protected]) that email and Company no longer exist. I need my password XXXXX to my wife's [email protected] Can you do this?
Please call me:
Linton Carl Pumphrey XXXXX
Glen Burnie, MDNNN-NN-NNNN
Phone: XXXXXXXXXX Cell XXXXXXXXXX
Email: [email protected]
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
1/10/2011
Tech Support Specialist: Bernie, Computer Specialist replied 8 years ago
Bernie
Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7,140
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified
Verified
Hi there, welcome to JustAnswer.

Sorry to hear that you're having this issue. This request has to go through a special Hotmail department that Microsoft has set up for this issue (because you can't access your alternate email anymore). Please click on the follow page to access this:

https://windowslivehelp.com/PasswordReset.aspx

Click Continue, then on the next page, you'll want to give an e-mail address different than the one that has locked you out so that they can contact you. After that page, enter the hotmail account you're trying to re-access.

Generally the more information you can provide the easier and quicker it will be for the hotmail team to get you back into your account. This information can be stuff like listing some of the main contacts you send your emails to. They will also take into account what location you are sending it from, so please fill out all these details on a computer that you usually use to check the mail, whether that is your home, office, etc.

Follow the steps and fill out as much information as you can and the Hotmail team should be in touch with you. Write down the pin number when it is given to you and keep this in a safe place. Once they review all the information they will send you instructions on how to regain access to your account to the email address you provided. They do take security very seriously and will help you to get back into your hotmail account. This normally takes 1-5 days, however, it normally takes much less the more information you are able to provide to prove that this is your account.

Please do not hesitate to ask me questions on the above if you need more help.

Edited by Computer Specialist on 1/10/2011 at 9:55 PM EST
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