No worries, thank you for patience. Here are the next steps:
Please proceed to download and install these files:http://www.free-codecs.com/XP_Codec_Pack_download.htm
and install the codec files (just to triple make sure you aren't missing any codecs).
and also http://www.driverupdate.net/
and click the orange download button on the left side.
Download and install the SlimDrivers program to your computer. Once it is done, start the program and follow the prompts to scan for drivers on your computer. This is the free version of the program, so you will have to manually restart your computer and wait for each driver it finds to finish updating itself.
Look only for updates related to video drivers, display drivers, and check the ignore boxes on every other item you see in the list. Then click the green download now button next to the video/display driver you need to update.
It will update your computer and restart it if necessary.
Then run a Windows Update:
To get to Windows Update:
1. Click Start
2. Select run
3. Type wupdmgr
4. Press ok
5. Press the Express button
6. Follow the prompts to fully update your Windows (If you don't have it already, Windows update will prompt you if you want to download and install Microsoft Update, which will not only update your windows but your Microsoft programs as well)
7. The computer will restart if any updates were found and installed
8. Repeat steps 1-7 until you find that Windows updates has no more new updates to be available
*If you don't have it already, Windows update will prompt you if you want to download and install Microsoft Update, which will not only update your windows but your Microsoft programs as well. If it does go ahead and download Microsoft Update and use that program to update your Windows.
Once you are done, try to use Realplayer and let me know the results, thank you.