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I have a f3JC sound and bluetooth has stopped working in device…

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I have a f3JC sound...
I have a f3JC sound and bluetooth has stopped working in device manager, there are asterisks against bluetooth periferal device and 2 base system devices with error 28 saying no driver found. when I troubleshoot, no driver is found on the net??... Read full answer
I have a f3JC sound and bluetooth has stopped working in device manager, there are asterisks against bluetooth periferal device and 2 base system devices with error 28 saying no driver found. when I troubleshoot, no driver is found on the net??
Submitted: 8 years ago.Category: Computer
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Answered in 2 hours by:
1/10/2011
Tech Support Specialist: J Tech, Computer Support replied 8 years ago
J Tech
J Tech, Computer Support
Category: Computer
Satisfied Customers: 991
Experience: Owner of X XXXX Computer Repair
Verified
Hello, what is the make and model of your computer ?
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Customer reply replied 8 years ago
ASUS F3JC Pro 31J
Tech Support Specialist: J Tech, Computer Support replied 8 years ago
Go to the following link

http://support.asus.com/download/download.aspx?SLanguage=en-us

Select your product in the General Download section.

Select your model of computer and you will get a list of all the driver downloads.
Download the bluetooth driver, chipset driver, card reader, and other.
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Customer reply replied 8 years ago
There are no downloads for the drivers that I need in this section. My operating sys is Windows 7 so as there is no option for Windows 7, I chose other when asked for operating system
Tech Support Specialist: J Tech, Computer Support replied 8 years ago
If you go to the start menu and type msinfo32 into the search box and then press enter.
Go to Components and then to Problem Devices.

Copy and paste me the PCI\VEN numbers located in the problem devices section.
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Customer reply replied 8 years ago
Base System Device PCI\VEN_1180&DEV_0592&SUBSYS_13171043&REV_0A\4&15D755EC&0&0BF0 The drivers for this device are not installed.
Base System Device PCI\VEN_1180&DEV_0843&SUBSYS_13171043&REV_01\4&15D755EC&0&0AF0 The drivers for this device are not installed.
Bluetooth Peripheral Device BTHENUM\{00000000-DECA-FADE-DECA-DEAFDECACAFE}_VID&000205AC_PID&1297\7&19A3A93E&0&DC2B6148E551_C00000000 The drivers for this device are not installed.
Tech Support Specialist: J Tech, Computer Support replied 8 years ago
First device can be found here. Go to where its says downloads latest and select your version of windows 7.

Second device can be found here. Go to where its says downloads latest and select your version of windows 7.

Third. Follow instructions located here to get the bluetooth driver working.
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Customer reply replied 8 years ago
Sorry not to get back to you sooner, I have been travelling today. I have loaded the "fixes" you suggest and done the scan which found 22 out of date drivers and then supposedly fixed them however the problem still persists with the 3 errors in device manager. I am now however getting sound so that is fixed. I cannot resolve the bluetooth problem which I think is related to my iphone 4. I also notice that when i look at devices and printers , there is a yellow triangle with excalamation mark against my computer???
Tech Support Specialist: J Tech, Computer Support replied 8 years ago
To fix the iphone Bluetooth, go to the properties of the phone in the Bluetooth devices and click on Services tab. Uncheck “Wireless iAP” (wireless internet access point). Windows will stop saying that it needs a driver and you can right click on the phone and select “connect using -> access point”.
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Customer reply replied 8 years ago
There is no "properties of the phone" in the bluetooth tab or can I find anywhere wireless iap tab
Tech Support Specialist: J Tech, Computer Support replied 8 years ago
Follow the instructions located here.
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Customer reply replied 8 years ago

I give up!! my version is 32 bit, none of the fixes you have suggested have helped unfortunately. I still cannot get bluetooth access to my iphone 4

Thanks anyway

Customer reply replied 8 years ago

The sound issue is resolved but I still have yellow triangles with asterisks against the 2 base system drivers and also my pc in devices. The error went when i deleted my iphone as a bluetooth device but I still cannot connect my ipone 4 via bluetooth??

 

Tech Support Specialist: J Tech, Computer Support replied 8 years ago
Follow the instructions located here.
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Customer reply replied 8 years ago
No that didn't work either
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