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My volume keeps going down. I move the cursor up and it goes

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My volume keeps going down. I move the cursor up and it goes down
Submitted: 7 years ago.Category: Computer
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Answered in 3 minutes by:
1/5/2011
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5,901
Experience: Certificate Course In Computer Maintenance
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Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

What is the exact make and model no. of the PC?
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Customer reply replied 7 years ago
Dell dimension E510
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Check for any other software that is running and set to 'mute'. The slider only displays the status of the volume mixer device, and the device itself is shared between all the programs - if any of them changes the volume, others should move their sliders accordingly (if they don't, it means they are sloppily written.) If one program keeps muting the volume, setting it in another won't help.Also check if (if you have a laptop or a multimedia keyboard) the 'volume down' key isn't stuck.
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Customer reply replied 7 years ago

i have no other software running. I tried skype.. I tried itunes.. each separate.

 

Customer reply replied 7 years ago

i go to control panel, sounds.. i move cursor up and it goes right back down..

 

Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Do you have a multimedia keyboard?
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Customer reply replied 7 years ago

no.. I have been listening to itunes for years.. I have used skype for years.. I use a logitech head set for skypy. . This happened yesterday when I was trying to listen to a lecture... online...

 

Customer reply replied 7 years ago
i just turned itunes on again.. I went to control panel, sounds, and when i move volume to right i could hear it from my speakers.. but it wont stay to right it keeps going back to left and than no volume....
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Ok,follow the steps below and restore the PC to an earlier date and let me know.

Click-->Start Button-->Programmes-->Accesories-->System tools-->System Restore after selecting it a window will be open click next and then select a date from the calender in or before which it was fine after that click next and follow the instruction the pc will restart once and check the problem is gone or not.
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Customer reply replied 7 years ago
i tried it wouldn let me restore... the computer went down said it was going to restore than message said it could not restore...
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Then it can be a malware issue,Please download Malwarebytes a free tool from the link below and install it.After that update the program and run a scan.

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
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Customer reply replied 7 years ago
i just tried again and it seems to work let me try skype Embarassed
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Ok,please let me know the results.
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Customer reply replied 7 years ago

now i cant get the logitech headset to work.. controls sounds it does not show up as device.. it did before??

 

Customer reply replied 7 years ago
when it does recognize in the control panel ... sounds.. and logitech headset shows up.. than i am back to the problem with the volume keeps coming down...same problem... thanks
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
The volume bar problem is gone or not?
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Customer reply replied 7 years ago
control panel> sounds/audio> volume> the cursor can move to right than it goes right back to left and no sound because volume all the way to left...if I dont have the logitech headset usb plugged in this doesnt happen.thanks
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Do you have any volume control key on the logitech headset?
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Customer reply replied 7 years ago
no..no volume control on logitech.. i have this headset for over 3 years..and never had problem.
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Then,this seems to be conflict between the audio driver of the PC and the driver of the Logitech Headset.Please uninstall the logitech software then restart the PC and re install the logitech software and let me know.
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Customer reply replied 7 years ago

i dont have any of the logitech software to install...do you know where i go to install

 

Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Ok,that means you can just plug in the headset and use it? right
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Customer reply replied 7 years ago

i really dont remember when I first bought head set whehter i needed to load software...my guess is i just plugged in the usb headset...there has been no changes that i can think of that caused this problem??? do you know if logitech has this as a known problem?

 

Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
No, as this is a old headset may be something is short in the wires of the headset and thats why,whenever you plugged the headset in the PC the volume comes down.
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Customer reply replied 7 years ago

when i put a music cd in my PC ...i can hear the music on my logitech head set...

so confusing.. any other thoughts

Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
That means the volume is not going down?
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Customer reply replied 7 years ago

i can hear from headset logitec when I am listening to a cd.. but cant (and keeps going down) when I am listening to itunes, skype, streaming lectures,etc..

thanks

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