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Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13535
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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I forgot my password for my gateway laptop is there any way

Customer Question

I forgot my password XXXXX my gateway laptop is there any way to get into it to reset it
Submitted: 6 years ago.
Category: Computer
Expert:  Dustin replied 6 years ago.
Welcome to

My name isXXXXX am one of the experts who will assist you today!

First turn off your computer;

Then restart it and immediately keep tapping F8;

You will see the advanced boot option;

Select safe mode with networking;

choose administrator account (or guest if you cannot choose that one)

Click start, all programs, accessories, system tools, system restore..

Click, restore my computer to an earlier pont, then click next..

We want to choose a restore point that was at least one day before the issues started..

Carry out the restore. the computer will restart, then let me know if that fixed the issue or not..

If you have any further questions; please feel free to contact me about this issue.

Please click accept
if this answer was helpful to you.
Customer: replied 6 years ago.

I can not access the programs at all even starting in safe mode still asks me for a password XXXXX can not access a guest acct


Expert:  Dustin replied 6 years ago.
What is the status of your files such as pics; documents; etc?

If we do a hard restore;

You will not be able to save them on that computer.
Customer: replied 6 years ago.

I dont have anything that i cant replace so a total reatore is fine



Expert:  Dustin replied 6 years ago.
You can do a total factory restore.

This will get your computer back the way it was when you first purchased it.

Please click on the link below and follow these steps TO THE LETTER.

Please click accept to show I have assisted you.

If you still need assistance, You can reply to this message at any time.

Customer: replied 6 years ago.
when i get to the system recovery options it still says password XXXXX XXXXX even if i do not enter anything in and there is only 1 user name to chose from
Expert:  Dustin replied 6 years ago.
What exact options is it showing you?
Customer: replied 6 years ago.

user name



and it only has 1 name for the user name

Expert:  Dustin replied 6 years ago.
I Meant, when you first click repair my computer. Does it instantly ask you to enter a username and password.. Or does it give you options before that?
Customer: replied 6 years ago.
it gives me the language option then pops up system recovery options with the user name and password
Expert:  Dustin replied 6 years ago.

question.. Do you have any recovery disks.. Or do you have a windows 7 install disk by chance?
Customer: replied 6 years ago.
no and there is no where to even put a disk all i have is usb ports and SD disk
Expert:  Dustin replied 6 years ago.
What is the model of your gateway laptop ?
Customer: replied 6 years ago.
Expert:  Dustin replied 6 years ago.
Lets try this another way..

Shut the gateway down.. Start it.

Immediately hold the ALT key and rapidly tap F10

This should bring up the factory restore menu, bypassing the need for a password..

let me know if it works or not.. thanks!
Customer: replied 6 years ago.
I am waiting it said it would take a few min
Expert:  Dustin replied 6 years ago.
Ok, that sounds like we are on the right track then!

Keep me posted
Customer: replied 6 years ago.
now i cant do anything it will not load it failed to startit says insert disk choose language and hit repair but i can not insert a disk
Expert:  Dustin replied 6 years ago.
when you held alt , and f10

It came up asking you to insert a disk? Its not supposed to do that

If it wont restart, hold down the power button till it turns off, then try to start it again

let me know if that gets rid of the screen asking for the disk.

Customer: replied 6 years ago.

it was working on resetting then i walked away when i came back it was off and when i turned it on not pushing anything it asked to insert windows intallation disk and restart computer


Expert:  Dustin replied 6 years ago.
Ok.. Hold the power button down, and try to hard reset it..

then, once it cuts off. turn it on again.

Does it still give you that message.. ?
Customer: replied 6 years ago.




Expert:  Dustin replied 6 years ago.
Hm.. When its starting, Try tapping F8 again..

Does that change anything, and give you any new options?
Customer: replied 6 years ago.

same thing happens


Expert:  Dustin replied 6 years ago.
Ok.. we may need to try a power reset then..

I dont know why the built in factory restore failed and caused this.. That function is built in by gateway, as a last resort to repair the computer..

To do the power reset.. remove the power cord, take out the battery, then..
Press and hold the power button for one minute solid

Then insert the battery, plug the cord back in..

And try to start it again.. Any difference??
Customer: replied 6 years ago.
i will have to try some more tommorrow
Expert:  Dustin replied 6 years ago.
Get back to me when you can..

when you do..

Try to go into the f2 options at boot.. and load defaults, and exit..

See if that changes the ability to get past the disk screen or not