For Online Computer Support, Ask a Computer Technician
Go to Start - All Programs - Accessories - System Tools - System Restore.
Or press the WindowsKey on the keyboard, type Restore then press enter.
Right click on “System Restore” in System Tools, then click “Pin to Start Menu” easy access.
Press continue at the “Windows needs you permission to continue dialog box.
Select “Choose a different Restore Point”.
If “Choose a different restore point” was selected the “Choose a restore point” dialog box will appear. Choose a restore point like an earlier data on which the computer was working and click on Next.
Now click Yes to continue.
The system will reboot and the following dialog box will appear if the restore was successful.
Please ask in case you need further support or have any questions
I can't go to Start as neither mouse KB or touch screen will respond. Windows key therefore does nothing although the dongle for the wireless keyboard flashes when I press it, I cannot type anything.
Turn the computer on as it turn on and you see display on the screen immediately press the F8 for few times it will open windows advance menu use the arrow key to select safe mode with networking and hit enter.
as the windows load then try system restore.
Okay, some progress
I have it in safe mode with networking, but still mouse, screen or KB do not respond so can't press Start
is it a wireless keyboard mouse with a reciever?
there will be a connect button on all the devices
I also have a wired USB mouse plugged and this won't work either
press the connect button on the receiver first and the press the keyboard and mouse connect button within 10 seconds they will sync
and you will be able to use the key-mouse
The receiver has a blue flashing light which flashes each time I click or make a key stroke. The connect buttons have been pressed on both M and KB
it should sync
There is no button the receiver its just a USB dongle. I'm pretty sure it is seeing both KB and mouse
what is the make and model of the k - mouse
It worked when pressing F8 and then to select safe mode.
Acer - they came with the machine Z5700
it should have the connecy button on the reciever
The blue light was the button. I've pressed it and mouse connect button. Nothing. Cursor still locked to centre of screen
you cant use both the devices keyboard and mouse or you can use any one of them
Mouse and KB sync doesn't account for touch screen not working
Can't use anything. No wireless mouse and KB, no wired mouse, no touch screen
do you have any important data in the computer which you cant afford to loose
No its brand new
please make sure the bluetooth reciever keyboard and mouse is connected properly and then try the setps next
The first thing to need to try to restore the system to factory defaults using the following steps:
please make sure the the charger to the system is connected.second Start the computer and when you see the Acer logo, press
Alt + F10 (press and hold the Alt key, repeatedly tap F10)
It should start the Acer eRecovery process.
There will be 4 options:1. Restore system to factory default2. Restore system from user backup3. Restore system from cd/dvd4. Exit
Select the 1st one
I didn't get 4 options. It says :
Edit windows boot options for: Windows setup
what all options you got?
Asks me to submit or cancel??
click submit please
Started windows and then gave me your options
Pressed option 1 and it is now restoring system
let me know the status as you try.
46% restored. Another 5n minutes probably
let me know one completed sir.
once completed i mean
It has completed restoration and is rebooting.
let me know the result
Its installing software drivers
Mouse and KB are now working. Thanks.