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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37529
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Hotmail wont let me send emails or forward emails

Resolved Question:

Hotmail won't let me send emails or forward emails
Submitted: 6 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

What program do you use to check emails, like Outlook, Internet EXplorer, etc?

JACUSTOMER-i84fm95t- :

Internet Explorer

Viet - Computer Tech :

What is the error message when you tried to send email?

JACUSTOMER-i84fm95t- :

No message that I can see. It just goes off the screen then back on again

Viet - Computer Tech :

Can you download and install Firefox browser: http://www.mozilla.com/en-US/firefox/. Then open Firefox and hotmail.com and login in Firefox and check if you can send emails. Firefox.

JACUSTOMER-i84fm95t- :

My computer skills are very limited but I will have a go

Viet - Computer Tech :

No problem, just ask me anything if you are stuck at something.

Viet - Computer Tech :

First, click http://www.mozilla.com/en-US/firefox/ to download and install.

JACUSTOMER-i84fm95t- :

I think I have downloaded it

Viet - Computer Tech :

OK, after downloading, then open it to install.

JACUSTOMER-i84fm95t- :

How am I to do that, sorry bear with me

Viet - Computer Tech :

Where did you download it to?

Viet - Computer Tech :

Or try to click again http://www.mozilla.com/en-US/firefox/ , then open it instead of saving it.

JACUSTOMER-i84fm95t- :

Don't know, just followed the prompts

Viet - Computer Tech :

ok,

Viet - Computer Tech :

Go to My Documents, the downloads and see.

Viet - Computer Tech :

When the prompt says, just click on Run/Open.

JACUSTOMER-i84fm95t- :

can't see what you asked when click My Doc but on the left of that under owner Mozilla firefox and icon is there

Viet - Computer Tech :

Great.

Viet - Computer Tech :

Then can you click on Mozilla Firefox to open it.

JACUSTOMER-i84fm95t- :

It just askes me to google, is that right?

Viet - Computer Tech :

right.

Viet - Computer Tech :

Now in Firefox, go to hotmail.com and login.

JACUSTOMER-i84fm95t- :

In hotmail now and opened your email

Viet - Computer Tech :

Then you can try sending or forwarding emails to see if it works.

JACUSTOMER-i84fm95t- :

ok

Viet - Computer Tech :

If you want to fix Internet Explorer,


Please click here to optimize internet explorer. Specifically try the following first:


Internet Explorer 7



  1. Open Internet Explorer 7.

  2. Click Tools, and then click Delete Browsing History.

  3. In Delete Browsing History, click Delete All.

  4. Click to select the Also delete files and settings stored by add-ons check box, and then click OK.


Internet Explorer 8



  1. Open Internet Explorer 8.

  2. Click Safety, and then click Delete Browsing History.

  3. In Delete Browsing History area, click Delete.


 



  1. Open Internet Explorer.

  2. Click Tools, and then click Internet Options.

  3. Click the Advanced tab.

  4. Under Reset Internet Explorer Settings, click Reset.

Viet - Computer Tech :

Whether it works or not, I suggest using Mozilla Firefox browser. Firefox is faster and more reliable.

Viet - Computer Tech :

Let me know if if you still have any question.

Viet - Computer Tech :

Please click on Accept to show I have assisted you.

Viet - Computer Tech :

Thank you for using JustAnswer.com. Please come back next time for any computer issue.

Viet - Computer Tech :

Happy holidays!

Customer: replied 6 years ago.
need to get back to my consultant for more advice
Expert:  Viet - Computer Tech replied 6 years ago.
No problem. Take your time.

Happy holidays!

Thanks,
-Viet
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