How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
14055801
Type Your Computer Question Here...
Ansh P. is online now
A new question is answered every 9 seconds

I cannot control the scroll bar - it just keeps jumping around

Resolved Question:

I cannot control the scroll bar - it just keeps jumping around - when I try to page up or down - the pointer moves to another part of the page
Submitted: 6 years ago.
Category: Computer
Expert:  Ansh P. replied 6 years ago.
Hi

Welcome to JustAnswer.com

Is your mouse pointer or cursor jumping?
Customer: replied 6 years ago.
no, my pointer or cursor does not jump around. I cannot control my scroll bar...
Expert:  Ansh P. replied 6 years ago.
Is it happening to any specific software?
Customer: replied 6 years ago.
I'm on the internet; it happens on every page and on email
Expert:  Ansh P. replied 6 years ago.
Is it happening with Internet Explorer only?
Customer: replied 6 years ago.
I just went to Excell and it was fine.... so it's just the Explorer and email
Expert:  Ansh P. replied 6 years ago.

Open Internet Explorer > Click on Tools > Click Internet Options > Click on Advanced Tab > Click on Reset > Click on Reset again > Restart Internet Explorer.


Now check if scroll bar works fine.

 

If that does not works, download and install firefox browser from this link: http://firefox.com/

 

After installing Firefox, try opening the mail using Firefox.

 

Let me know, if that works.

Ansh P. and 5 other Computer Specialists are ready to help you