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Screen image on monitor shifted down half an inch; leaving

Customer Question
black strip along top and...
Screen image on monitor shifted down half an inch; leaving black strip along top and cutting off most of bottom tool-bar. Cannot adjust using monitor vertical settings.
Submitted: 7 years ago.Category: Computer
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Answered in 3 minutes by:
12/3/2010
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5,896
Experience: Certificate Course In Computer Maintenance
Verified
Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Do you see this as soon as you power on the PC or after windows starts?
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Customer reply replied 7 years ago
After windows starts
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Is it a flat LCD monitor or normal moniter?
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Customer reply replied 7 years ago
Sorry for delay; it is a flat lcd monitor
Customer reply replied 7 years ago
Are you still with me?
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
Please follow the steps below to change the screen resolution and let me know.

  • Click "Start."

  • 2

    Click "Control Panel."

  • 3

    Click "Appearance and Personalization."

  • 4

    Click "Personalization."

  • 5

    Click "Display Settings."

  • 6

    Move the slider under Resolution. The resolution changes as you move the slider.


  • How To Change Your Monitor's Screen Resolution 1

  • 7

    Click "Apply."


  • vista.html#ixzz175fOOYVj
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    Customer reply replied 7 years ago

    I did what you recommended

    My display settings showed HIGH RESOLUTION; 1680 X 1050 (recommend).

    I moved the the slider to each resolution. The screen size changed but did not move the image up; could not eliminate the black band acrooss the top of the screen.

    Tech Support Specialist: Sudipto, Hardware Engineer replied 7 years ago
    As you have tried to change the screen resolution and the settings button on the monitor and still facing the same problem then the problem with the monitor itself and you have to repair the monitor to resolve the issue.If the monitor is less than 3 yrs old then you can replace it free of cost.
    Sudipto
    Sudipto, Hardware Engineer
    Category: Computer
    Satisfied Customers: 5,896
    Experience: Certificate Course In Computer Maintenance
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    Sudipto
    Sudipto
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