How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5645
Experience:  Certificate Course In Computer Maintenance
Type Your Computer Question Here...
Sudipto is online now
A new question is answered every 9 seconds

Screen image on monitor shifted down half an inch; leaving

Resolved Question:

Screen image on monitor shifted down half an inch; leaving black strip along top and cutting off most of bottom tool-bar. Cannot adjust using monitor vertical settings.
Submitted: 6 years ago.
Category: Computer
Expert:  Sudipto replied 6 years ago.
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Do you see this as soon as you power on the PC or after windows starts?
Customer: replied 6 years ago.
After windows starts
Expert:  Sudipto replied 6 years ago.
Is it a flat LCD monitor or normal moniter?
Customer: replied 6 years ago.
Sorry for delay; it is a flat lcd monitor
Customer: replied 6 years ago.
Are you still with me?
Expert:  Sudipto replied 6 years ago.
Please follow the steps below to change the screen resolution and let me know.

  • Click "Start."

  • 2

    Click "Control Panel."

  • 3

    Click "Appearance and Personalization."

  • 4

    Click "Personalization."

  • 5

    Click "Display Settings."

  • 6

    Move the slider under Resolution. The resolution changes as you move the slider.

  • How To Change Your Monitor's Screen Resolution 1

  • 7

    Click "Apply."

  • vista.html#ixzz175fOOYVj
    Customer: replied 6 years ago.

    I did what you recommended

    My display settings showed HIGH RESOLUTION; 1680 X 1050 (recommend).

    I moved the the slider to each resolution. The screen size changed but did not move the image up; could not eliminate the black band acrooss the top of the screen.

    Expert:  Sudipto replied 6 years ago.
    As you have tried to change the screen resolution and the settings button on the monitor and still facing the same problem then the problem with the monitor itself and you have to repair the monitor to resolve the issue.If the monitor is less than 3 yrs old then you can replace it free of cost.
    Sudipto and 3 other Computer Specialists are ready to help you