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how to repair a error loading nvcpl.dll access denied . cannot…

Customer Question
how to repair a "error...
how to repair a "error loading nvcpl.dll access denied". cannot get my desktop to come up so i can access cmd or other files.


running Vista on a hp1700a
Submitted: 7 years ago.Category: Computer
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Answered in 1 minute by:
11/21/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thanks for using JustAnswer.

Have you tried booting up in Safe Mode yet?

Regards
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Customer reply replied 7 years ago

not yet, one moment.

access from taskmaster and reboot does not give the option to reboot in safe mode.

Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
Okay, please restart the computer and tap down the F8 key repeatedly at bootup until the 'Advanced Options' menu comes up. Select 'Safe Mode', boot into Windows that way, and let me know if you can access your system in that mode, so that I can follow up further.

Regards
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Customer reply replied 7 years ago

safemode came up. thanks for tip f8. what next

 

Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
All right. Now, in safe mode, please go to Start and type in msconfig in the search box, and press ENTER.

In the System Configuration Utility window that comes up, click on Services, then check 'Hide All Microsoft services', then click 'Disable All'. Done that, click on Startup, then click 'Disable All'.

Hit Apply thereafter, restart and check how you get on now with your system.

Keep me posted.

Regards
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Customer reply replied 7 years ago

extra long "welcome" splash screen, screen went black for acouple minutes, then white cursor appeared on black screen, many hits to the hard drive, and now black screen, white cursor, and no hits to hard drive.

 

but no error message about nccpl.dll

Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
I see. At the same black screen, press Ctrl + Alt + Del; does this bring up the Task Manager?

Regards
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Customer reply replied 7 years ago
yes
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
Okay, go to File > New Task (Run), and type in explorer.exe, and press ENTER. What comes up?

Regards
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Customer reply replied 7 years ago
i mis spoke, the screen that lists Lock,Switch users etc and the last item is "Start Task Manager" when i click on starttask manager, screen goes back to black with white curser and no hits to hard drive
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
I see.Now, let's make sure that your system is free from any type of malware which have been causing this issue.

Now, please boot up in 'Safe Mode with Networking', then download and install a freeware anti-malware program, Malwarebytes' Anti-Malware, using the following link:

http://www.malwarebytes.org/mbam.php

Done that, run and update the same and carry out a quick system scan, and remove the security threats detected, if any.

Done that, let me know accordingly.

Regards
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Customer reply replied 7 years ago

 

 

have run malware removal, 3 items found and removed, sytem is in automatic restart.

long welcome screen, black with white cursor for at least two minutes while hitting hard drive,.still showing activity on HDD but screen still black w/cursor

Customer reply replied 7 years ago
should i contrl-alt-delete and try to start "task manager"?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
Yes, please do that and let me know if you can bring up the Task Manager now.

Regards
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Customer reply replied 7 years ago
no, task manager does not come up. same black screen with cursor and no HDD actvity.
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
My apologies for the delay in follow up. Now, it does look like some of your system files have gotten corrupt/missing, and the only alternative for you might be to a carry out a system restore back to when your computer was working all right. Would you like to take that route?

Regards
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Customer reply replied 7 years ago
what files might i lose by doing this. can i or should i backup in safe mode? can i specify a date?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
None of your personal data should be affected; only installed programs/updates will be rolled back. Also, the process is completely reversible. Now, in safe mode, please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a date and time prior to when you started having this issue with the system.

Restart normally thereafter, and let me know how you get on.

Regards
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Customer reply replied 7 years ago

have tried a restore point of 11/19 and error message was back to the start of nvcpl.dll

error.

 

have gone back to the 18th when the sytem was working, but message "error loading nvcpl.dll access denied " still keeps me from opening past the welcome screen.

 

what else can we try.

Customer reply replied 7 years ago

where can this file be found and inserted in the properplace. can a nvidia program be downloaded from safe mode with networking?

 

Can i download a driver on this laptop, and copy to my desktop which is the system with the problem while in the safe mode?

Customer reply replied 7 years ago
should we quit for tonight and i take my system to a local shop?
Customer reply replied 7 years ago
Sorry we couldn't solve this. bye
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
My apologies for the delay in follow up, as I had to go off on an urgent call.

If you would like to take this up at a later time, please let me know.

Regards
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