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Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2405
Experience:  BTech(IT)
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How to unfreeze a Dell Laptop cursor?

Customer Question

I have a Dell Inspiron. The cursor is frozen. How do I unfreeze it?
Submitted: 6 years ago.
Category: Computer
Expert:  Sibu replied 6 years ago.

Sibu :

Hello, Welcome To JustAnswer! May I know the computer model number?

JACUSTOMER-w9a51m5k- :

N5010

Sibu :

please remove the battery and reinsert the battery and then power on

JACUSTOMER-w9a51m5k- :

I had a message that my touchpad has been disabled.

Sibu :

Press windows logo + R and type devmgmt.msc. Device manager windows will come

JACUSTOMER-w9a51m5k- :

it is up

Sibu :

double click mice and pointing device

JACUSTOMER-w9a51m5k- :

nothing happening. I do not have separate mouse. Using the one in the computer.

Sibu :

try to navigate to mice and pointing device using keyboard arrow and tab keys

JACUSTOMER-w9a51m5k- :

got to mice. hit ok.

Sibu :

select mice and press right arrow. under that synaptic touchpad driver

JACUSTOMER-w9a51m5k- :

says device is working properly

Sibu :

select synaptic driver under mice and uninstall it

JACUSTOMER-w9a51m5k- :

done

Sibu :

if uninstall successfully then restart the computer

JACUSTOMER-w9a51m5k- :

Are we still working?

Sibu :

yes

JACUSTOMER-w9a51m5k- :

I did, but I will try it again.

Ok. computer is up again. now what?

Sibu :

touch pad is working now ?

JACUSTOMER-w9a51m5k- :

no.

Sibu :

goto device manager again and check the synaptic touch pad driver is there or not?

JACUSTOMER-w9a51m5k- :

not there

Sibu :

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R257288&SystemID=INSPIRON_N5010&serv icetag=&os=W764&osl=en&deviceid=16223&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=17&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=377839

click the above link and download touchpad driver and install it