Computer

I can down load flasher player however it will not open or…

Customer Question
I can down load flasher...
I can down load flasher player however it will not open or show any data loaded.
Messinger internet explorer @ virus software disabled I am using windows xp pro 64 bit... Read full answer
I can down load flasher player however it will not open or show any data loaded.
Messinger internet explorer @ virus software disabled I am using windows xp pro 64 bit
Submitted: 8 years ago.Category: Computer
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Answered in 4 minutes by:
11/4/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, and thanks for using JustAnswer.

Just to clarify, are you using Internet Explorer as your browser?

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Customer reply replied 8 years ago
yes
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay. In Internet Explorer, please go to Tools > Manage Add-ons. Is there any reference to 'Shockwave Object' listed there?

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Customer reply replied 8 years ago

no not listed

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay. First off, please download and run the standalone installer of the latest version of Flash Player using the given link, as follows:
http://tinyurl.com/544drw

Does this resolve your issue all right?

If it doesn't, in Internet Explorer, please go to Tools > Manage Add-ons, then enable the 'shockwave flash object' add-on, if disabled. Done that, check if this resolves the issue all right; keep me posted.

Regards
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Customer reply replied 8 years ago
nothing helped so far
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Did you download/install Flash Player using the direct link I had provided?

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Customer reply replied 8 years ago
yes did not work
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay, and did you check Tools > Manage Add-ons as well, if 'Shockwave Flash Object' was listed?

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Customer reply replied 8 years ago
Shockwave flash not listed
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
It looks like you didn't install the Flash Player; did the installation show up as being completed successfully, or did it show up any error?

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Customer reply replied 8 years ago
It showed error prevous down loaded I looked in the control panel showed adobe flash player no files so I deleted it still will not down load with files attached
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Could you make a note of the exact error you are getting, and let me know?

Regards
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Customer reply replied 8 years ago
Ill will get back to you
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay.
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Customer reply replied 8 years ago

error message>flash player could not be installed because an existing version may still be in use

I did search and deleted any flash players

 

tried to down load again still same problem

 

I havw quick books pro installed it has flash player built into it

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay. First off, please run the Flash Player Uninstaller using the following link:
http://tinyurl.com/ngqro

Done uninstalling, download and try installing Flash Player using the link I had provided earlier, once again, and let me know how you get on now.

Regards
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Customer reply replied 8 years ago
ran uninstaller to remove adobe flash player
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay, go ahead and reinstall it now.

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Customer reply replied 8 years ago
I did that same problem
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Hmm. Now, what's the version of IE you have?

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Customer reply replied 8 years ago
eight
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
All right. Now, in Internet Explorer, please navigate to Tools > Internet Options > Advanced, and click on the 'Reset...' button present; in the dialog box that comes up, press 'Reset' once again, then restart IE normally as you do, and try installing Flash Player once again.

Keep me posted.

Regards
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Customer reply replied 8 years ago
L did this down loads but no files just banner
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Did you install it using the following link:
http://tinyurl.com/544drw

Regards
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Customer reply replied 8 years ago
yes down loads but still no files
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Which files are you referring to, now?

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Customer reply replied 8 years ago
no files appear in flash player down load=do you think I need more RAM?
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Please go to Start > Control Panel ?> Add/Remove Programs; is Adobe Flash Player listed?

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Customer reply replied 8 years ago
yes it is listed
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Then it's installed; Flash Player doesn't have installation files like the rest of the programs do, but is installed as an 'add-on' in your web browser itself. In order to check for the same, open Internet Explorer, go to Tools > Manage Add-ons, and let me know if 'Shockwave Flash Object' is listed now.

Regards
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Customer reply replied 8 years ago
Yes it i now listed
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Great; is it enabled/disabled?

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Customer reply replied 8 years ago
enabled
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay, you are all set now. Thanks!

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Customer reply replied 8 years ago
Thank and it works just check a e mail that needed flash player and it works thank you very much for you help
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
No problem; thanks for using JustAnswer!
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