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Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2405
Experience:  BTech(IT)
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I have an acer Aspire 5517 and my cursor is frozen can you

Resolved Question:

I have an acer Aspire 5517 and my cursor is frozen can you help me get it back in motion?
Submitted: 6 years ago.
Category: Computer
Expert:  Sibu replied 6 years ago.

Sibu :

Hello, Welcome To JustAnswer Thanks & Regards Sibu

Sibu :

Hi

Sibu :

Please remove the battery and connect AC adapter directly and press the power button

Sibu :

and login

Sibu :

then let me know

JACUSTOMER-ryuem4e1- :

ok will try that

Sibu :

yes

JACUSTOMER-ryuem4e1- :

I did that and the cursor is still frozen

JACUSTOMER-ryuem4e1- :

Since I am using a friends computer now to chat with you it would help if you could give me some more information on what to do so I don't tie up there computer for too long.

Sibu :

sorry for the delay

Sibu :

yes

Sibu :

again power on the computer and immediately press F8 repeatdly

Sibu :

and enter SAFE mode

Sibu :

then check the cursor is working or not ?

JACUSTOMER-ryuem4e1- :

no it is not working

Sibu :

ok

Sibu :

then touch pad seems to be faulty

Sibu :

do you have USB external mouse ?

JACUSTOMER-ryuem4e1- :

no

Sibu :

ok

Sibu :

in safe mode

Sibu :

press windows logo key + R

Sibu :

on keyboard

Sibu :

and type

Sibu :

devmgmt.msc

Sibu :

and enter

JACUSTOMER-ryuem4e1- :

ok i did that

Sibu :

and try to select pointing device in device manager

JACUSTOMER-ryuem4e1- :

I can't mouse over to it

Sibu :

use up down arrow and TAB key

Sibu :

to s elect

JACUSTOMER-ryuem4e1- :

should i select mice and pointing device

JACUSTOMER-ryuem4e1- :

ok did that

Sibu :

yes

Sibu :

mice or touch pad

Sibu :

and right click on that and uninstall

JACUSTOMER-ryuem4e1- :

sorry i clicked on it before you told me to right click it and now there is a general properties box

Sibu :

You must have pressed Enter on that

Sibu :

Just right click on pointing device in device manager

JACUSTOMER-ryuem4e1- :

yes i did

Sibu :

dont press enter

Sibu :

press right click key on that

JACUSTOMER-ryuem4e1- :

I right clicked and nothing happened

Sibu :

On right click on pinting device what options are coming

JACUSTOMER-ryuem4e1- :

Nothing has come up when I right clicked on pointing device

Sibu :

are you using windows XP ?

Sibu :

or vista ?

JACUSTOMER-ryuem4e1- :

windows 7

Sibu :

ok

Sibu :

highlight the mouse /touchpad

Sibu :

then press enter

Sibu :

can you see properties window ?

JACUSTOMER-ryuem4e1- :

ok did that

Sibu :


can you see properties window ?




 

JACUSTOMER-ryuem4e1- :

yes

Sibu :

can you find the driver tab

JACUSTOMER-ryuem4e1- :

I dont know what that is

Sibu :

ok

Sibu :

what is the option there in properties

JACUSTOMER-ryuem4e1- :

mice and other pointing devices in a bos that says general

Sibu :

ok wait

Sibu :

ok again select Mice and pointing device in device manager

Sibu :

then press right arrow key to expand

JACUSTOMER-ryuem4e1- :

ok it says alps pointing device

Sibu :

right click and uninstall it

JACUSTOMER-ryuem4e1- :

nothing happens when I right click it

Sibu :

ok enter on the alps pointing device

JACUSTOMER-ryuem4e1- :

ok now the box wit properties came up and it says the device is working properly and there is nothing there saying uninstall

Sibu :

there must be a driver tab

Sibu :

navigate to that

JACUSTOMER-ryuem4e1- :

yes ok

JACUSTOMER-ryuem4e1- :

i see the uninstall shall I do that

Sibu :

yes

JACUSTOMER-ryuem4e1- :

ok I did that and my computer is restarting

Sibu :

ok

JACUSTOMER-ryuem4e1- :

there is a message screen saying that ps/2 compatible mouse software has been successfully installed and to restart the computer again shall I do that

Sibu :

yes

JACUSTOMER-ryuem4e1- :

the screen to restart now is not responding I have pressed enter to restart now and nothing is happening and the cursor is not moving

Sibu :

ok

Sibu :

click above link

Sibu :

and download then install

Sibu :

it

JACUSTOMER-ryuem4e1- :

You want me to install this on my friends computer

Sibu :

no install on aspire

JACUSTOMER-ryuem4e1- :

I'm sorry I don't know anything much about computers and I don't know how to install it from here to there

Sibu :

download on friend computer and transfer to acer via usb flash drive

JACUSTOMER-ryuem4e1- :

I downloaded it but I don't know anything about the flash drive so I guess this won't work out

Sibu :

ok

Sibu :

Then you have one option use use USB mouse ..as I suspect the touchpad driver

JACUSTOMER-ryuem4e1- :

I don't have any other mouse

Sibu :

Okay

Sibu :

Then you need to buy one ... very cheap ..will cost 10-12 USD

JACUSTOMER-ryuem4e1- :

ok I just bought this in the summer so maybe it is still under warrenty and can be fixed.

Sibu :

Yes it is having warranty of one year

Sibu :

so it will be replaced by acer free of cost

JACUSTOMER-ryuem4e1- :

thank you for tring to help

Sibu :

My Pleasure

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