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Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2552
Experience:  Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
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My dell wireless mouse is not working. I have put new batteries

Customer Question

My dell wireless mouse is not working. I have put new batteries in, without success. It is just dead. Please help.
Submitted: 6 years ago.
Category: Computer
Expert:  TonnyJonny replied 6 years ago.
Hello there!!
Thanks for your question and welcome to justanswer.com

you have to press all the three buttons withing 15 seconds not after.

1 Press the button on the reciever and release it
Immediately within 15 seconds you have to press the under key button in the bottom of the
2. keyboard
and the
3. mouse.


I hope this helps


thanks
Customer: replied 6 years ago.
I don't know what the receiver is or the under button. This is all new to me.
Expert:  TonnyJonny replied 6 years ago.
Please give me the model number of the dell wireless mouse ?

thanks
Customer: replied 6 years ago.

There are a few numbers on it:-

 

P/NNNN-NN-NNNN PID: LZ802BGOAKL, D P/N:GP529

Expert:  Jins M. N. replied 6 years ago.
Do you have a driver installation CD with it? Which operating system you are using?
Customer: replied 6 years ago.
No, don't have a CD with it. Microsoft Windows Vista. I didn't think it was so complicated - thought it would be sorted quite quickly.
Expert:  Jins M. N. replied 6 years ago.
Click here to see the images of dell wireless mouse. Here you can see how to switch on your mouse. Please make sure you are using the same mouse model. Click here to see how to swich on the receiving end of the mouse (on the system).
Click here to download the driver for your mouse. Install it and follow the onscreen instructions.

Regards
Jins

Please ACCEPT My Solution If It Helped ..POSITIVE Feedback And A BONUS Are Always Appreciated ..

Customer: replied 6 years ago.
I will follow these instructions later and let you know how I get on.