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Bryan, Computer Support Specialist
Category: Computer
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Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I am getting a Generic Host PRocess for WIN32 Service error...i

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I am getting a Generic Host PRocess for WIN32 Service error...i get this error every morning whem I come in to work. It says Generic Host Process for Win32 Service has encountered a problem and needs to close. Then it lists some c/documn~ locations where this has happened. We attempted to download the KB894391 "fix" but it said I don't need to download it - that our version is more current than the fix. Any suggestions??
Hi, and thanks for using JustAnswer.

First off, please download the following BAT file:

Run the file and let it run its process. Done that, restart your computer and check if this resolves your issue with the Win32 service error.

Keep me posted.

Customer: replied 7 years ago.
This link that you sent sends me to a home page for, it doesn't take me to a file download, or a file to be able to run. Please advise.
My bad, the link must have expired.

Now, please carry out the following steps instead:

1. Close all open programs.

2. Right-click My Computer and click Services.

3. Double-click Automatic Updates.

4. If it is running, click Stop.

5. On the Startup Type drop-down menu, select Disabled.

6. Click Apply, then click OK.

Reboot your computer and check if the error comes up now.

Keep me posted.

Customer: replied 7 years ago.
I have tried this once already but will try it again. I won't know if it makes a difference until tomorrow morning as this always happens overnight. The answers you are giving me are the same ones that are free on the internet, and I have already tried - just fyi.

No problem, take your time and keep me posted.

Customer: replied 7 years ago.
That didn't work. We had the same WIN32 error this morning after following your instructions. As I mentioned, we had already tried this fix a couple days ago. Any other help you can give?
Now, could you make a note of, and let me know the exact locations it specifies the error as having to do with?

Customer: replied 7 years ago.

szappname: svchost.exe

szappver 5.1.2600.5512

szmodwave htdll.dll

offset 00023845




this is the complete info that we get. thanks.


Okay. Now, please download the following BAT file:

Run the BAT file, and let it complete its process, then restart and check if you still get the same error now.

Keep me posted.

Customer: replied 7 years ago.
that is another broXXXXX XXXXXnk.
It looks like the site removed the link; now, please use this link instead:

Customer: replied 7 years ago.
this link ran, I will let you know in the morning if it worked. thanks.
Okay, take your time.

Customer: replied 7 years ago.
Unfortunately this didn't work - we are still getting the error. We are not on the internet when this is happening, just working in other programs and the error pops up and throws us out of the program we are working on.
I see. Now, do you have a Windows XP installation disc with you?

Customer: replied 7 years ago.
I have a re-installation CD entitled Operative System Reinstallation CD Microsoft Windows XP Professionsl Service Pack 2. However, wouldn't using that CD wipe out everything else that is on our computer?
Yeah, that's different from an installation disk, which would have allowed us to repair your system itself, without losing any of your files. Now, please download the following tool, HijackThis, onto your system: (click the green 'Download Now' button)

Run the same and click on the 'Do a system scan and save a logfile option' present in the tool, then copy and paste the contents of the logfile saved, in this thread so that I can take a look at it and follow up further.

Customer: replied 7 years ago.

OK, will do a little later this afternoon when computer is available. thank you.


Okay, take your time.

Customer: replied 7 years ago.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:37:28 AM, on 10/7/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Enexity\bin\Wrapper.exe
C:\Program Files\Enexity\java\bin\java.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: (no name) - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SpeechExec Startup] C:\Program Files\Common Files\Philips Speech Shared\Components\PSP.SpeechExec.StartupApp.exe
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [{9954EA4C-FA96-F3A7-F494-3C8E15B7A12A}] "C:\Documents and Settings\Front\Application Data\Gocem\almeo.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{1DAAADCE-01B3-4308-9329-755A5B1E7AB1}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\..\{1DAAADCE-01B3-4308-9329-755A5B1E7AB1}: NameServer =,
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgemc.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (file missing)
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: RssUVNC - UltraVNC - C:\Program Files\Enexity\bin\SLinkSW\rssuvnc.exe
O23 - Service: RssVNC Server (RssVNC) - RealVNC Ltd. - C:\Program Files\Enexity\bin\SLinkSW\rssvnc.exe
O23 - Service: Enexity SecureLink Gatekeeper (slinksc) - Unknown owner - C:\Program Files\Enexity\bin\Wrapper.exe

End of file - 7606 bytes


Here you go - thanks!

I see. There's nothing specifically dangerous listed; however, please select all of the items now, then click 'Fix selected'. Restart thereafter; does this make any difference to your issue?

Customer: replied 7 years ago.
I did what you asked, and now that PC won't go on the internet at all. It says that it is connected to the internet, but won't go to any sites. It says a bunch of possible options like IP address lost, domain lost, etc etc. I cannot get it to log on at all.
No problem. Now, in IE, please go to Help > About Internet Explorer. What's the version listed?

Customer: replied 7 years ago.
I can't open IE at all now, not with double clicking on it or right clicking on it. We were running IE 8. Thanks.
Okay. Now, please go to Start > Control Panel > Internet Options > Advanced. Do you see a Reset button present?

Customer: replied 7 years ago.



Okay. Please click on 'Reset', then click 'Reset' once again in the dialog box that comes up. Done that, check if you can open up IE now.

Customer: replied 7 years ago.

yes, it opens now, but still won't go on line, and it is version 8.


Okay. What's the message you get when trying to open any webpage?

Customer: replied 7 years ago.

the computer internet explorer cannot find the website. it says that the computer is connected to the internet but either the address is wrong, or the domain is lost or the IP address is lost, it says to reconnect, but the same thing comes up.


Okay. In IE, please click on Tools > Internet Options > Connections > LAN Settings; in the dialog box that comes up, is any of the options checked?

Customer: replied 7 years ago.

nothing is checked under LAN settings.


All right. Now, since when has the issue with the Win32 error been occurring?

Customer: replied 7 years ago.
on and off for a week or two.
All right. Before troubleshooting any further, please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a date and time prior to when you started having this issue with the Win32 error.

Restart thereafter, and check if this makes any difference to your issue, as well as resolves the Internet problem.

If the system restore doesn't complete for some reason, just let me know.

Customer: replied 7 years ago.

I actually did that this morning, but it wouldn't let me go back any further than September 15 on that computer. All the other computers will go back to July. The problem was still happening after the system restore. Why would it not allow me to go back before 9/15? I was going to go back to 9/1 to make sure it was before the problem began. Shouldn't the "automatically detect" button be checked under the LAN settings or no?

I see. You don't need to check that option normally, but please go ahead and try it anyway. If it doesn't work, carry out a system restore back to before you ran the HijackThis program, and then let me know.

Customer: replied 7 years ago.
ok. working on it.
Customer: replied 7 years ago.
OK. we restored back to 9/15 again. IE is fine now, so we are back to dealing with the Win32 error.
All right. Now, I think the best bet for you to do will beto backup your personal data first, then carry out a reinstallation of Windows using the disk you have. Will that be viable for you?

Customer: replied 7 years ago.
I suppose if that's our only option. It is certainly my LAST choice. No other alternatives??
I see. In that case, please allow me some time to research deeper in order to try and come up with other possible alternatives, and I'll let you know as soon as I have something feasible to chip in. Thanks.

Customer: replied 7 years ago.
Thank you.
Customer: replied 7 years ago.

Good morning. We did not have the Win32 error message this morning on the computer!!! . The message we did have is this...."Windows-Delayed Write Failed".

Windows was unable to save all the data for the file \device\harddiskvolume2\$mft. The data has been lost. THis error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.


However, - we have no idea what this file is or what would have a "delayed write".


Any suggestions??

I see. Now, do you have an external hard drive connected to your computer, by any chance?

Customer: replied 7 years ago.

No, we don't have an external drive connected at all.


We have a dictation machine that transfers digital files TO the computer once the physicXXXXX XXXXXgs up, but nothing transfers back to that machine.

Customer: replied 7 years ago.

We again had the Win32 message this morning and the PC was locked up as well as the dictation system. I guess we will probably have to take the system back to factory condition after backing up personal files and making sure we have all software documents/disks to reinstall. Although you were not able to solve our problem I will accept your answer so that you can get paid for the time and effort that you put in.

Thank you.


Lisa Scumaci

I'm sorry we were unable to make any further progress on this issue, since we seem to have exhausted every possible solution available. Restoring the system back to factory defaults may be the safest alternative at this point, taking into account the fact that you don't have an installation disk for Windows with you, which we could have used to repair your system files, while leaving the personal data intact.

Customer: replied 7 years ago.
is there a way to obtain an Installation Disk for Windows XP as we only have the re-installation disk?
Sure; now, do you use Windows XP Home or Professional?

Customer: replied 7 years ago.
It is Windows XP Professional.
Okay, sure; you may get it off eBay, from the hundreds of online retailers available; just enter your search term as "Windows XP Professional SP3". That's the latest upgrade to Windows XP; choose a retailer with the most cost-effective price, and nearest to your area.

Once you have gotten an installation disk, try running the System File Checker tool, which will scan all the system files for Windows XP and replace any corrupted, missing, or incorrect files with the original, correct versions (you need to have the installation disk inserted.)

To run System File Checker in Windows, click on Start and type in CMD in the Run box.


Now type in the following command at the prompt:

sfc /scannow


Once the scanning process has been completed, restart and check if this makes any difference to your issue.



Bryan and other Computer Specialists are ready to help you
Customer: replied 7 years ago.

does it matter that our re-install disks state windows xp SP2 rather than 3 as you suggested?

The SP3 disk will work fine, if your system already has SP2; it will only be a problem if you use a service pack lower than what you currently have, i.e. SP1.

Customer: replied 7 years ago.
OK - I will see what's available and check pricing. thanks. It is completely safe??
Yes, just make sure to check the feedback rating of the seller you purchase the disk from.

Customer: replied 7 years ago.
is a windows XP SP3 UPDATE disk the same as the INSTALL cd?
I would advise you to purchase a full installation disc, instead of an upgrade disk, in order to repair your system.