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My Kindle is unable to connect to my Wi-Fi network and I have

Customer Question
tried everything...
My Kindle is unable to connect to my Wi-Fi network and I have tried everything
Submitted: 7 years ago.Category: Computer
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Answered in 2 minutes by:
9/23/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,634
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

What EXACT error message do you get?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 7 years ago

Unable to Connect to Wi-Fi Network

Your Kindle is unable to connect to the Wi-Fi network "@WIRE785". Would you like to enter the password XXXXX or manually set up this network.

 

I have tried 3 times to enter the settings myself after verifying with At&T all the network connection details. Still getting the same message. Have rebooted my Kindle and it scans and shows 0 Wi-Fi networks.

Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Ok,

Are you 100% sure you have the right network password?

Thank you

John Cappucci
Computer Science Engineer

Edited by John Cappucci on 9/23/2010 at 3:26 PM EST
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Customer reply replied 7 years ago
I used the password XXXXX open my settings by typing in 192.168.1.254 and the A T & T rep told me that I should use the modem key as the passwork to access my network. So I tried it with both passwords.
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

OK, what router brand and model do you have?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 7 years ago
I have an A T & T 2WIRE modem
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Ok, last question

Do you have Windows 7 32 bit or 64 bit?. Right click the "Computer" icon on your desktop and select Properties to figure it out.

Thank you.
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Customer reply replied 7 years ago
64-bit
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Ok,

Please click here --->http://wikisend.com/download/556436 to download the WirelessKeyView application.

Download and run it from your Windows 7 computer, you will see the network key there. Please verify it is the same you were using.

If I helped please click the Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,634
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Engineer John C. and 87 other Computer Specialists are ready to help you
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Customer reply replied 7 years ago

John: I downloaded the file, ran it, and here is what I see a blank page with no information in it - just column titles

 

 

Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

I will opt out so any other expert can try to help you.

Thank you

Edited by John Cappucci on 9/23/2010 at 3:58 PM EST
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Customer reply replied 7 years ago

Do I need to start over again?

Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

No, please don't worry about it.

The new expert will see all our thread.

Thank you

John Cappucci

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Customer reply replied 7 years ago
Thanks for you help John - but since I have not heard from anyone else for over 35 minutes, I guess I will give up.
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

I am sorry about it.

What's the current status?

Thank you
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Customer reply replied 7 years ago
I appreciate all you help but my problem was not resolved and I don't feel that I should have to pay the fee - no one else replied to me and I have gone else where for help.
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

No problem, thank you for letting me know.

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Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Hello. I saw you clicked "Accept", why?

Thank you

John Cappucci
Computer Science Engineer
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Engineer John C.
Engineer John C.
Engineer John C., Computer Science Engineer
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Satisfied Customers: 14,634
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